We have recently upgraded our digital security and, as a result, you will now verify your transactions using your Absa Banking App. Verifications messages will therefore be sent to your Absa Banking App. This will help to prevent SIM-swap fraud.
You need to download the Absa Banking App onto the smartphone or tablet that you wish to use as your verification device. If you have multiple devices only one can be used as a verification device (you will be asked which device you wish to use for verifications).
If you don’t have a smartphone you will continue to use the current verification system (SureCheck). However, we highly recommend you upgrade to a smartphone in order to take advantage of the extra security this upgrade offers.
Virtual keypad PIN input
To prevent key-loggers from capturing your information, enter the characters of your password and PIN with the on-screen virtual keypad, rather than typing them out using a keyboard.
SMS alerts of Absa Online logon activity
To ensure that you are kept abreast of all activity on your online banking, every time you logon you will receive a SMS alert, free of charge. In the event that you have not logged on to online banking, you will be able to alert us by calling the Fraud Hotline immediately.
Free antivirus software
All Absa Online customers can download free internet security software.
A personalised welcome message: Absa’s SurePhrase
Once you have set up your personalised welcome message, it will display each time you logon to online banking. This validates that you are on the valid banking website as it cannot be duplicated by fraudsters due to the personal nature of the phrase.
Multiple firewalls to restrict access
Our online banking makes use of multiple firewalls to ensure that only clients with valid access credentials can access the service.
Advanced Encryption Software
We use the most advanced internationally accepted standards of encryption technology. At present, this is 128-bit encryption built into the browsers; therefore, it is always in your best interest to update your browser to the latest released version.
Website timeout and automatic logout
If you have logged into online banking and there is no activity in that session for a period of six minutes, you will be automatically logged out.
3-password failure resulting in account suspension
If the incorrect PIN or password is entered three times consecutively, the online banking service will be temporarily suspended. You can either visit an Absa branch or reset your PIN and password online.
We all love the convenience of shopping online, but are concerned about the risks that may be involved. This is why technology, such as 3D Secure, has been designed to protect you while you shop.
3D Secure protects you, the cardholder, and the merchant by verifying your personal details during an online purchase, before the transaction is processed. It ensures an additional level of protection when shopping online. This service is now enhanced with one-time PIN (OTP) instead of a static username and password.
What does OTP mean for you?
Buying online is safer than you think with OTP. It’s designed to give your Absa Card an extra level of protection against unauthorised use when shopping online. You will now receive an OTP via SMS every time you make a purchase, and this password will only be valid for that transaction.
Where can I find more information about 3D Secure?
If you have any queries or questions about 3D Secure or need technical assistance, you can contact the 3D Secure Call Centre.
Absa Online customers have the option of making an immediate interbank payment (IIP), to accounts at other financial institutions.
These payments attract an additional fee, but eliminate the normal waiting period of 2 days when a payment is made to somebody holding an account at a financial institution other than Absa. In the event of an IIP, the beneficiary has immediate access to the money and, therefore, the payment cannot be reversed.
These immediate payments may be delayed where such a measure is deemed necessary to prevent fraud. This is for the protection of our customers.
You will receive two SMS messages: one to let you know when the IIP transaction is created and one to inform you when the transaction has been processed.
When you enter an incorrect access account number or PIN on the Absa Online logon page, you will be taken to the original logon details screen, but with an added safety measure: the CAPTCHA (Completely Automated Public Turing test to tell Computers and Humans Apart). You will be asked to repeat a code displayed in a grey box underneath your normal logon details.
This is to ensure that it is you who are trying to access Absa Online Banking and that it is not a computer-generated attempt.