Technology is leaping ahead faster than ever, and it’s up to us to ensure that you stay right at the cutting edge. We are, therefore, proud to introduce the AbsaID Facial Biometrics to our Absa Banking App. The ID Facial Biometrics is a new feature that allows you to link your unique facial features with your mobile device or re-set your Absa Online PIN and Password to create even greater security. With this new world-class security feature, you can rest assured that we continue to do more for you to keep your money more secure while improving your banking experience.

How it works

The ID Facial Biometrics uses facial mapping technology to verify and identify you when linking a device or re-setting your Absa Online PIN and Password to your Banking App, providing an additional layer of security. It links your unique facial features to your mobile device to create a security barrier that only you can unlock.

Enhanced banking experience  

Aside from the obvious security benefits, ID Facial Biometrics also improves your overall banking experience.  For instance, instead of going to the branch to link your device to your Banking App or to re-set your Absa Online PIN and Password. We can safely and seamlessly identify and verify you using your unique face. The technology will recognise your face and automatically link your relevant accounts and products and make immediate payments more securely and conveniently.

Global gold standard

The biometric facial recognition technology is a first for our digital banking security with highly acclaimed honours. It has won the Best Digital Innovation Initiative in the Transaction Banking category at the Digital Banker Middle East & Africa Innovation Awards 2021.

What you need to set it up:
  • The latest version of the Absa Banking App.
  • A valid cellphone number registered with Absa.
  • A valid identification photograph with the Department of Home Affairs.


Setting up the facial recognition on your Absa Banking App only takes minutes.
How to reset your Absa Online PIN and Password in just a few easy steps
  1. Download the latest version of the Absa Banking App
  2. Go to Absa Online and click on Reset PIN
  3. Enter your access account number
  4. Scan you face to verify yourself using AbsaID Facial Biometrics on the Absa Banking App
  5. Enter your new five-digit PIN and tap Done. That’s it

Resetting your Absa Online PIN and Password on your Absa Banking App in just a few easy steps.

Frequently Asked Questions
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