Cellphone Banking Help Guides

With our Cellphone Banking service you can make money transfers from any phone. View our quick Cellphone Banking help guides to get started.

How to register/login

How to retrieve forgotten PIN
Dial *120*2272# and enter your LAST KNOWN 5-digit PIN
Tap Send

Select option 1 to Reset PIN
Tap Send

Enter your ID/Passport number
Tap Send

Enter a new 5 digit PIN
Tap Send

Your PIN is now successfully reset

Safety tip: We will never send you a link requesting your PIN and password
How to reset your PIN
Dial *120*2272# and enter your LAST KNOWN 5-digit PIN
Tap Send

Select option 1 to Reset PIN
Tap Send

Enter your ID/Passport number
Tap Send

Enter a new 5 digit PIN
Tap Send

Your PIN is now successfully reset

Safety tip: We will never send you a link requesting your PIN and password
How to register
Add the Absa Cellphone Banking number *120*2272# to your contacts

Dial the Absa Cellphone Banking number from your contact list to begin your registration

Select 1 to proceed
Tap Send

Select 1 to accept the terms and conditions
Tap Send

Enter either your SA ID number or your passport number and
Tap Send

Enter a 5-digit numeric PIN
Tap Send

You have successfully registered

Download user guide

You do not need airtime to bank using Absa Cellphone Banking.
How to login
Dial the Absa Cellphone banking number *120*2272# from your contact list

Enter your 5-digit PIN
Tap Send

You will be taken directly to the Cellphone Banking menu

Download user guide

You don't need airtime to bank using Cellphone Banking.

How to make online payments

How to make a third party payment
Dial *120*2272# and enter your 5-digit PIN

Select option 3 for Payments
Tap Send

Select 2 for Existing beneficiaries
Tap Send

Select the beneficiary you would like to pay
Tap Send

Select the account you want to make the payment from
Tap Send

Enter the amount to pay
Tap Send

Enter the beneficiary reference
Tap Send

Select an option to send proof of payment
Tap Send

Confirm the payment details and select 1 to Accept
Tap Send

Transaction is successful

Note: There is a daily limit of R5 000 and a monthly limit of R10 000 for third party payments. To add a third party beneficiary to your Cellphone Banking please visit your nearest Absa branch.
How to send money
Dial *120*2272#, and enter your 5-digit PIN

Select 5 to proceed
Tap Send

Select 2 to send to a new beneficiary
Tap Send

Enter the recipient’s cellphone number
Tap Send

Enter the recipient’s name
Tap Send

Select the account you wish to debit
Tap Send

Enter the amount you wish to send
Tap Send

Enter the 6-digit code that the recipient will use to get the fund from an Absa ATM
Tap Send

Confirm the transaction by selecting 1
Tap Send

Send the access code and amount of money sent to the recipient

Note: The CashSend limit for Cellphone Banking is a minimum of R20 and a maximum of R500 per day.

How to buy prepaid online

How to buy prepaid electricity
Dial *120*2272#, and enter your 5-digit PIN

Select 2 for Prepaid
Tap Send

Select 2 for Electricity
Tap Send

Select 2 for New beneficiary
Tap Send

Enter the meter number
Tap Send

Enter the recipient’s name
Tap Send

Enter the amount
Tap Send

Select the account you wish to debit
Tap Send

Select 1 to Continue
Tap Send

Select 1 to Accept transaction
Tap Send

Select option where you would like to send the purchase information
Tap Send

Your transaction is successful

Download user guide

Note: You can purchase a prepaid minimum amount of R30 to a maximum of

R1 000 per day. A prepaid maximum amount of R3 000 can be purchased per month. For prepaid electricity queries please call us on 08600 08600.

You do not need airtime to bank using Absa Cellphone Banking.
How to resend a prepaid electricity token
Dial *120*2272#, and enter your 5-digit PIN

Select 2 for Prepaid
Tap Send

Select 2 for Electricity
Tap Send

Select option 3 to Resend token
Tap Send

Select the beneficiary you wish to resend the token for
Tap Send

Select the applicable transaction
Tap Send

Select the cellphone number you wish to resend the token to
Tap Send

Your token is successfully resent

Download user guide

You do not need airtime to bank using Absa Cellphone Banking.

How to manage your accounts online

How to view your cheque account balance
Add the Absa Cellphone Banking number *120*2272# to your contacts

Dial the Absa Cellphone Banking number from your contact list to logon

Enter your 5-digit PIN

Select 1 for Balances
Tap Send

If you only have a cheque account your balance will immediately display

If you have more than one account linked to your portfolio, all your account will display

Select the number your cheque account is linked to
Tap Send

Your balance will be displayed

Select 1
Tap send to return to the main menu

You do not need airtime to bank using Absa Cellphone Banking.
How to redeem your Absa Rewards in cash
Dial *120*2272#, and enter your 5-digit PIN

Select 6 for Absa Rewards
Tap Send

Select 2 to Redeem Cash
Tap Send

Select the number associated to the account you want to credit
Tap Send

Enter the amount you want to redeem
Tap Send

Select 1 to confirm the transaction
Tap Send

Your cash rewards are successfully redeemed

You do not need airtime to bank using Absa Cellphone Banking.
How to resend proof of payment
Dial *120*2272# and enter your 5-digit PIN

Select option 3 for Payments
Tap Send

Select 5 for Manage payments
Tap Send

Select 2 to Resend proof of payment
Tap Send

Select the beneficiary you want to resend proof of payment to
Tap Send

Select the transaction
Tap Send

Select an option to send proof of payment
Tap Send

Select an option to Confirm cellphone number
Tap Send

Proof of payment successfully resent

Note: SMS charges apply

You do not need airtime to bank using Absa Cellphone Banking.