Whether you are a first time user or registered user, we have quick help guides how to bank safely online using our digital banking channels.

Absa Online Banking  

  • How to reset you PIN and password using Facial Biometrics

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. On the logon page, click Reset Pin
    4. Enter your Account number, User number and the CAPTCHA code
      Click Next
    5. A verification request will be sent to your phone
      Tap on the verification request
      Insert your passcode and tap Scan to accept
    6. Tick to agree to Scan your face and to verify your Identity
      Tap Scan my face
    7. Tap Allow for the Absa Banking App to access your camera
    8. Look directly at your phone and follow the prompts on the screen to scan your face
    9. Enter a 5-digit PIN to reset your Absa Online Banking PIN
      Re-enter the 5-digit PIN
      Tap Confirm
    10. Your Absa Online Banking PIN is successfully changed
      Tap Done
    11. If you need to change your Password, tap on Change my password?
    12. Enter your new password, re-enter it and tap Confirm
    13. Your Absa Online Banking password is successfully changed
      Tap Done

     

    Note: Please ensure that you are using the latest version of the Absa Banking App and that your cellphone number is updated with Absa.

     

    If you have deleted your verification device or have a new device which is not yet linked, you will need to link your device first using Facial Biometrics before you can reset your PIN and Password.

     

    Download user guide

     

    Always logout after using your online account

  • How to temporarily lock your card on Express Banking

    1. On the Absa website home page https://www.absa.co.za/ click on Logon in the top right of the screen
    2.  Logon to Absa Online Banking
    3. Click on the Express tab
    4. Click Settings
    5. Under Card management, click on Temporarily lock
    6. Accept SureCheck
    7. Click on the dropdown and select the card you want to lock
    8. Select the transaction) you want to lock by ticking the boxes
    9. Click Next
    10. Click Confirm
    11. Accept SureCheck
    12. Click Done

    Download user guide

    Always logout after using your online account

  • How to reset your PIN

    1. On the Absa website home page click on Logon in the top right of the screen
    2. On the logon page click Reset PIN
    3. Enter your access account number, user number and the code in the box (Captcha)
      Click Next
    4. Accept the verification request sent to your registered device
    5. Enter the missing characters of your password
    6. Enter your 16-digit ATM card number and ATM PIN
      Click Next
    7. Create a new 5-digit PIN
      Confirm the new PIN
      Click Next
    8. Your PIN is successfully reset
      Click Done
       

    Always logout after using your online account

  • How to reset your password

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
      Complete the Logon details
      Click next
    3. Click on Forgot password
    4. Accept the verification request sent to your registered device
    5. Create a new password 
      Re-enter the new password to confirm
      Please take note of the password rules when creating your new password
      Click Next to continue
    6. You have successfully reset your password 


    Download user guide
     

    Always logout after using your online account

     

Absa Banking App

  • How to reset your PIN

    1. On the Absa Banking App logon screen click on Forgot Passcode?
    2. Tap Reset passcode
    3. Enter your Access account number, PIN and User number
    4. Tap Log in to continue
    5. Enter the missing characters of your online password
      Tap Continue
    6. Tap Create passcode
    7. Create a new 5-digit passcode for the app
      Re-enter the new passcode to confirm
    8. Passcode is successfully reset
      Tap OK
       

    Always logout after using your app account

  • How to retrieve your card PIN: iOS devices

    1. Logon to your Absa Banking App
    2. If you’re using an Android device, tap Menu in the bottom right of your screen,
      Tap Cards
      If you’re using an Apple device, tap Cards in the bottom left of your screen
    3. Select the relevant card
    4. Tap Retrieve PIN
    5. Accept the verification request that pops up
    6. Slide to reveal PIN 
    7. Tap Done

      Download user guide
       

    Always logout after using your app account

Download your app now

Start banking the way you have always wanted to - download the Banking App from your app store below.

App Store
Google Play
AppGallery

Need more help?

Let one of our consultants assist you.

Call us on:

08600 08600

Email us at:

absa@absa.co.za