Whether you are a first time user or registered user, we have quick help guides how to bank safely online using our digital banking channels.

Absa Online Banking  

  • How to temporarily lock your card

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. Click on the Full Service tab and select Profile
    4. Click Card Management
    5. Select the relevant card
    6. Click Manage card
    7. Accept SureCheck
    8. Select the transaction you would like to temporarily lock
      Click Next
    9. Click Continue
    10. Your card is successfully locked

      Download user guide
       

    Always logout after using your online account

  • How to reset your PIN

    1. On the Absa website home page click on Logon in the top right of the screen
    2. On the logon page click Reset PIN
    3. Enter your access account number, user number and the code in the box (Captcha)
      Click Next
    4. Accept the verification request sent to your registered device
    5. Enter the missing characters of your password
    6. Enter your 16-digit ATM card number and ATM PIN
      Click Next
    7. Create a new 5-digit PIN
      Confirm the new PIN
      Click Next
    8. Your PIN is successfully reset
      Click Done
       

    Always logout after using your online account

  • How to reset your password

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
      Complete the Logon details
      Click next
    3. Click on Forgot password
    4. Accept the verification request sent to your registered device
    5. Create a new password 
      Re-enter the new password to confirm
      Please take note of the password rules when creating your new password
      Click Next to continue
    6. You have successfully reset your password 


    Download user guide
     

    Always logout after using your online account

     

Absa Banking App

  • How to reset your PIN

    1. On the Absa Banking App logon screen click on Forgot Passcode?
    2. Tap Reset passcode
    3. Enter your Access account number, PIN and User number
    4. Tap Log in to continue
    5. Enter the missing characters of your online password
      Tap Continue
    6. Tap Create passcode
    7. Create a new 5-digit passcode for the app
      Re-enter the new passcode to confirm
    8. Passcode is successfully reset
      Tap OK
       

    Always logout after using your app account

  • How to retrieve your card PIN: iOS devices

    1. Logon to your Absa Banking App
    2. If you’re using an Android device, tap Menu in the bottom right of your screen,
      Tap Cards
      If you’re using an Apple device, tap Cards in the bottom left of your screen
    3. Select the relevant card
    4. Tap Retrieve PIN
    5. Accept the verification request that pops up
    6. Slide to reveal PIN 
    7. Tap Done

      Download user guide
       

    Always logout after using your app account

Download your app now

Start banking the way you have always wanted to - download the Banking App from your app store below.

App Store
Google Play

Need more help?

Let one of our consultants assist you.

Call us on:

08600 08600

Email us at:

absa@absa.co.za