Quick, easy guides on how to register, buy prepaid airtime, electricity and data. Also, view steps on how to pay your beneficiaries and manage your accounts using Absa Online Banking.

 

No monthly fees on electronic channels
How to register/login


Tell me more

 

CashSend
How to make online payments

Tell me more

CashSend
How to manage your accounts online

Tell me more

No monthly fees on electronic channels
How to bank securely online

Tell me more

CashSend
How to buy prepaid online

Tell me more

How to register/login

  • Log in to Absa Online

    1. Click Log in from the top right corner of your Home screen
    2. Click Next
    3. Enter your access account number, PIN & user number (Note that the default user number is 1. Otherwise, enter your given user number)
    4. Enter the captcha code (if required)
    5. Click Next 
    6. Enter the missing characters of your password 
    7. Click Logon


    Download user guide
     

    Always logout after using your online account

    Video player requires JavaScript enabled. You can watch this video here: https://www.youtube.com/watch?v=i8q-Ki_quCo
  • How to link a new device (if you have your current device)

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. Click Menu in the top left of your screen
    4. Scroll down and select Settings
    5. Click Manage devices
      Select Link a device
    6. Download the Absa Banking App on your device
      Click I have installed the App once download is complete
    7. You will be prompted to choose if you have your current verification device with you
      Should you have the current device, select Yes, I have it
    8. Accept the verification request sent to the current device
    9. A QR code will pop up
    10. Open your Absa Banking App to link new device
      Select I’m already with Absa
      Tap Scan QR code on the top
      Scan the QR code using your device
    11. Enter device nickname then tap Next or Skip to continue
    12. Create a new 5-digit app passcode
      Re-enter 5-digit passcode to confirm
      Dependent on your device you may enable Touch ID or Facial recognition for your app
      Tap Continue
    13. Select Yes to accept new device as your verification device
    14. Accept the verification request sent to your current device
    15. Your new device is successfully linked

      Download user guide
       

    Always logout after using your online account

     
  • How to register (new user)

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Click Register
    3. On the Absa Online Registration page, enter your details and the code on the screen
      Click Next
    4. Enter your ATM card number and PIN
      Click Next
    5. Select the account to be charged
      Enter your email address and select your title
    6. Read and accept the Personal Client Agreement
      Click Next
    7. Under the Absa Online Security Information section, choose a strong 5-digit PIN
      Confirm the PIN for Absa Online
      Click Register
    8. Confirm SureCheck
    9. You are now registered to use Absa Online Banking

      Download user guide
       

    Always logout after using your online account

  • How to re-link a device (if you don't have your current device)

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. Click Menu in the top left of your screen
    4. Scroll down and select Settings
    5. Click Manage devices
      Select Link a device
    6. Download the Absa Banking App on your device
      Click I have installed the App once download is complete
    7. On the prompt screen select No, I don’t have it if you don’t have a current verification device
    8. Select the reason for verification device being unavailable
      Note: read the details in the information box
      Click Next
    9. Enter your previous App passcode, ATM card number and PIN
      Click Next
    10. A QR code will pop up
    11. Open your Absa Banking App to link new device
      Select I’m already with Absa
      Tap Scan QR code on the top
      Scan the QR code using your device
    12. Enter device nickname then tap Next or Skip to continue
    13. Create a new 5-digit app passcode
      Re-enter 5-digit passcode to confirm
      Tap Continue
    14. Your new device is successfully linked

      Download user guide

     

    Always logout after using your online account

     

  • How to register a non-transactional account

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Click Register
    3. On the Absa Online Registration page enter your details and the captcha code and click Next
    4. Enter title and email address
      Tick the Personal Client Agreement checkbox
      Click Next
    5. Create a strong PIN you will use to logon to your Online Banking account
      Confirm the PIN
      Click on Register
    6. Accept SureCheck sent to your registered device
    7. Registration is successful
      Click Done


    Download user guide

    Always logout after using your online account

How to bank securely online

  • How to reset your password

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
      Complete the Logon details
      Click next
    3. Click on Forgot password
    4. Accept the verification request sent to your registered device
    5. Create a new password 
      Re-enter the new password to confirm
      Please take note of the password rules when creating your new password
      Click Next to continue
    6. You have successfully reset your password 
       

    Download user guide
     

    Always logout after using your online account.
     

    View video on how to reset your password 

  • How to reset your PIN

    1. On the Absa website home page click on Logon in the top right of the screen
    2. On the logon page click Reset pin
    3. Enter your access account number, user number and the code in the box (Captcha)
      Click Next
    4. Accept the verification request sent to your registered device
    5. Enter the missing characters of your password
    6. Enter your 16-digit ATM card number and ATM PIN
      Click Next
    7. Create a new 5-digit PIN
      Confirm the new PIN
      Click Next
    8. Your PIN is successfully reset
      Click Done


    Download user guide
     

    Always logout after using your online account
     

    How to reset your pin

    Video player requires JavaScript enabled. You can watch this video here: https://www.youtube.com/watch?v=-7MG1H8SQHc

    How to reset your pin via Absa Online Banking help

  • How to reset your PIN and password using Facial Biometrics

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. On the logon page, click Reset Pin
    4. Enter your Account number, User number and the CAPTCHA code
      Click Next
    5. A verification request will be sent to your phone
      Tap on the verification request
      Insert your passcode and tap Scan to accept
    6. Tick to agree to Scan your face and to verify your Identity
      Tap Scan my face
    7. Tap Allow for the Absa Banking App to access your camera
    8. Look directly at your phone and follow the prompts on the screen to scan your face
    9. Enter a 5-digit PIN to reset your Absa Online Banking PIN
      Re-enter the 5-digit PIN
      Tap Confirm
    10. Your Absa Online Banking PIN is successfully changed
      Tap Done
    11. If you need to change your Password, tap on Change my password?
    12. Enter your new password, re-enter it and tap Confirm
    13. Your Absa Online Banking password is successfully changed
      Tap Done

     

    Note: Please ensure that you are using the latest version of the Absa Banking App and that your cellphone number is updated with Absa.

     

    If you have deleted your verification device or have a new device which is not yet linked, you will need to link your device first using Facial Biometrics before you can reset your PIN and Password.

     

    Download user guide

     

    Always logout after using your online account
     

    Video player requires JavaScript enabled. You can watch this video here: https://www.youtube.com/watch?v=ORSTWYHaTYg
  • Temporarily lock your card

    1. Click Log in on the top right corner of your Home screen
    2. Click Settings, under My card Management click Temporary Lock 
    3. Accept SureCheck and click Done
    4. You have successfully temporarily locked your card!
       

    Download user guide
     

    Always logout after using your online account.

How to buy prepaid online

  • Buy prepaid electricity for a new beneficiary

    1. Click Log in on the top right corner of your Home screen
    2. Log in to Absa Online Banking
    3. Click on the Buy tab in the top left of the screen
    4. Select Prepaid electricity from the dropdown and click Buy for someone new
    5. Accept the verification request
    6. Enter the Meter number, click Search and then complete the Purchase details
    7. Click Next, view the prepaid electricity purchase details then click Confirm
    8. Accept the verification request
    9. You have successfully bought prepaid electricity!
       

    Download user guide

    Note: You can purchase a prepaid minimum amount of R30 to a maximum of R5 000 per day. For prepaid electricity queries please call us on 08600 08600.  
     

    Always logout after using your online account.

  • Resend a prepaid electricity token

    1. Click Log in on the top right corner of your Home screen
    2. Log in to Absa Online Banking
    3. Click Manage beneficiaries on the side menu
    4. Click Prepaid electricity under View and manage beneficiaries
    5. Click Resend notice on the specific beneficiary that you wish to resend
    6. From the Purchase history, find the desired transaction and click More
    7. Click Resend notice, complete the Notification details then Click Next
    8. View the Notice of purchase details and click Confirm
    9. You have successfully resent your prepaid electricity token!
       

    Download user guide

    Always logout after using your online account

How to play Lotto and PowerBall

  • Play Lotto

    1. Click Log in on the top right corner of your Home screen
    2. Click on the Lotto tab then select Lotto
    3. Play Lotto by clicking Choose numbers for Board A and Board B
    4. Choose six numbers you want to play and you can Shuffle or Reset your numbers
    5. If you want to play more boards, click Add a board
    6. Accept the Terms and Conditions and click Next
    7. Enter additional games if you wish for an extra R2.50 per board
    8. Select the number of times you would like to play your boards and click Next
    9. You have successfully played Lotto!
       

    Note: The playing cost is R5.00 per board. You can view your played transactions under Purchased tickets and replay your previous numbers. It’s that easy!

    Good luck with your ticket.
     

    Download user guide
     

    Always logout after using your online account.

  • Play Powerball

    1. Click Log in on the top right corner of your Home screen
    2. Click on the Lotto tab then select Powerball
    3. Play Powerball by clicking Choose numbers for Board A and Board B
    4. Choose six numbers you want to play and you can Shuffle or Reset your numbers
    5. If you want to play more boards, click Add a board then click Next
    6. Enter additional games if you wish for an extra R2.50 per board
    7. Accept the Terms and Conditions and click Next
    8. Select the number of times you would like to play your boards and click Next
    9. You have successfully played Powerball!
       

    Note: The playing cost is R5.00 per board. You can view your played transactions under Purchased tickets and replay your previous numbers. It’s that easy!

    Good luck with your ticket.
     

    Download user guide
     

    Always logout after using your online account.

  • Play Daily Lotto

    1. Click Log in on the top right corner of your Home screen
    2. Click on the Lotto tab then select Daily Lotto
    3. Play Lotto by clicking Choose numbers for Board A and Board B
    4. Choose six numbers you want to play, you can Shuffle or Reset your numbers
    5. If you want to play more boards, click Add a board
    6. Accept the Terms and Conditions and click Next
    7. Select the number of times you would like to play your boards and click Next
    8. You have successfully played Lotto!
       

    Note: The playing cost is R3.00 per board. You can view your played transactions under Purchased tickets and replay your previous numbers. It’s that easy!

    Good luck with your ticket!
     

    Download user guide
     

    Always logout after using your online account.

How to make online payments

  • Add an Absa listed beneficiary

    1. Click Log in on the top right corner of your Home screen
    2. Click Select Beneficiaries from the side menu then click Add beneficiary
    3. Accept the verification request
    4. Select Absa listed beneficiary and complete Beneficiary details then fill in Your details
    5. Fill in the Notice of Payment details, then click Next and click Confirm
    6. You have successfully added an Absa-listed beneficiary!
       

    Note: Some institutions such as SARS, municipalities or department stores can't be paid normally because Absa has already added them as beneficiaries. These types of beneficiaries are called 'Absa listed beneficiaries'.
     

    Download user guide
     

    Always logout after using your online account.

  • Send money to a new beneficiary using CashSend

    1. Click Log in on the top right corner of your Home screen
    2. Click CashSend on the top of the screen then select CashSend beneficiaries
    3. Click on CashSend a new beneficiary and Accept the verification request
    4. Complete the Beneficiary details as well as the CashSend details then click Next
    5. Verify the CashSend details and click Confirm and accept the verification request
    6. You have successfully sent a CashSend!
       

    Download user guide

    Note: The CashSend limit for Online Banking is a minimum of R50 and a maximum of R5 000 per day. This limit applies to existing and once-off beneficiaries. A CashSend payment is valid for 30 days. You can also manage your unredeemed CashSend transactions on Absa Online Banking.  
     

    Always logout after using your online account.

  • Make an immediate payment to an existing beneficiary

    1. Click Log in on the top right corner of your Home screen
    2. Click on the Pay tab then select Pay someone new and accept the verification request
    3. Enter the Beneficiary name and the amount you would like to pay 
    4. Click on the tick box to make an Immediate Interbank Payment (IIP) 
    5. Enter your reference and your beneficiary reference
    6. Complete the Notice of payment details and click Next
    7. Click confirm to accept payment details and accept the verification request sent
    8. A Payment is a successful message and the Immediate Interbank reference number will pop up
    9. You have successfully made a payment to a beneficiary!
       

    Download user guide
     

    Always logout after using your online account.

  • Resend a notice of payment

    1. Click Log in on the top right corner of your Home screen
    2. Log in to Absa Online Banking
    3. Click Beneficiaries on the side menu
    4. On the Payments tab, select your beneficiary then click Resend notice of payment
    5. Select your payment,  then click Resend notice
    6. Fill in the details, click Next, then click Confirm
    7. Your Notice of payment has been successfully sent!

    Download user guide
     

    Always logout after using your online account.

  • Resend a notice of payment to a once-off beneficiary

    1. Click Log in on the top right corner of your Home screen
    2. Click Transact on the side menu
    3. Under My useful functions, click on Transaction history then click on the My once-Off Payments tab
    4. Select the once-off beneficiary and click on Resend notice of payment
    5. Complete the Notice of payment details on the pop-out and click Next
    6. Click Confirm to verify the notice of payment details
    7. You have successfully resent a Notice of payment!
       

    Download user guide
     

    Please note that charges are applicable
     

    Always logout after using your online account.

How to manage your accounts online

  • Add and manage recurring payments

    1. Click Log in on the top right corner of your Home screen
    2. Click Transact from the side menu
    3. Under My useful functions, click My scheduled transactions
    4. To add a recurring payment, click Add recurring payment and select New beneficiary
    5. Complete Recipient, Payment schedule and Referencing details. then click Next
    6. Confirm your details and accept the verification request
    7. Your recurring payment is scheduled successfully and click Done
    8. To delete a recurring payment, select an existing Recipient and click Edit
    9. Click View to see Recurring payment details then click Delete to delete recurring payment
    10. Click Yes, delete to confirm and your recurring payment is deleted
    11. To edit a recurring payment, select an existing Recipient and click Edit
    12. Click Edit to change the amount and Referencing details, then click Next and View details
    13. Click Confirm and accept the verification request
    14. You have successfully updated details for a recurring payment!
       

    Download user guide
     

    Always logout after using your online account.

  • Download a bank confirmation letter

    1. Click Log in on the top right corner of your Home screen
    2. Log in to Absa Online Banking
    3. Click the Accounts tab
    4. Select the account for which the bank confirmation letter is required
    5. Click More, click Documents, then click Bank confirmation letter
    6. Accept the verification request, then click View to open your letter
    7. Click Download with an option to print or save to your computer 
    8. You have successfully downloaded your bank confirmation letter!
       

    Note:  You can also access your Bank Confirmation Letters when you click on Profile on the top right of your screen under the documents section.
     

    Always log out after using your online account. 

  • How to update your FICA status

    1. On the Absa website home page click on Log in on the top right of the screen
    2. Logon to Absa Online Banking
    3. Click Full service on the top right of the screen
    4. Click on the Profile tab
      Click FICA Documents
    5. Read the instructions and click Upload documents
    6. A screen will pop up. Under the Proof of Address option, click Choose a file
    7. Select the document you want to upload, then click Open
    8. Select What type of document is this from the dropdown list, then click Upload
    9. Under the Proof of Identification option, click Choose a file
    10. Select the document you want to upload, then click Open
    11. Select What type of document is this from the drop-down list, then click Upload
    12. You have successfully uploaded your FICA documents

     

    Note: The following file types can be uploaded: GIF, JPEG, PDF, PNG, TIFF. The maximum file size you can upload is 2MB. If your file does not adhere to the above rules, it will not be selected and uploaded.
     

    After you have uploaded the documents it can take up to 48 hours before your FICA status will be updated on our system. Please note should we find the files you uploaded to be unsatisfactory, we will ask you to upload quality versions of the files.
     

    For any FICA-related queries, call the FICA Helpline on 0861 00 11 51 or email us at FICAhelp@absa.co.za.
     

    Any business customers with FICA-related queries need to contact their banker for assistance or call us on 0861 00 11 55.
     

    Download user guide


    Always logout after using your online account

  • Apply for a Personal Loan

    1. Click Log in on the top right corner of your Home screen
    2. Click Offers from the side menu
    3. Under Lending, click Personal Loan
    4. Choose the type of Personal Loan 
    5. Click Apply 
    6. You will be directed to the application process for a personal loan!    
       

    Download user guide
     

    Always logout after using your online account.

  • Reverse your debit order

    1. Click Log in on the top right corner of your Home screen
    2. Log in to Absa Online Banking
    3. Select Transact on the side menu, then click My Debit Orders
    4. Select the account that was used to make the debit order payment
    5. View your debit order, select Stop and Reverse then select Reverse payment
    6. Choose the reason for the reversal, accept the disclaimer, then click Next
    7. Accept the verification request
    8. You have successfully reversed your Debit order!
       

    Note: Debit orders older than 40 days cannot be reversed on the app.

    The limit for online debit order reversal is R500. Should you need to reverse a higher amount, please email us at debitorder@absa.co.za or visit your nearest branch.
     

    Always log out after using your online account. 

  • Stop and Replace a Card

    1. Click Log in on the top right corner of your Home screen
    2. Click Settings, under My card Management click Stop and Replace
    3. Accept the Verification Request
    4. Select the reason for stopping the card and the Replacement card type
    5. Select the Delivery method  and click Next
    6. Accept the verification request
    7. You have successfully stopped and replaced a new card!
       

    Download user guide
     

    Always logout after using your online account.

  • Stop and replace a stolen or retained card

    1. Click Log in on the top right corner of your Home screen
    2. Click Settings, under My card Management, accept SureCheck and click Done
    3. From the dropdown arrow select the card you are replacing, the reason, the product and the card type, select the delivery address, then add details and click Next
    4. Verify the details, click on Order replacement card then accept SureCheck and click Done
    5. You have successfully ordered a new card!
       

    Download user guide
     

    Always logout after using your online account.

  • Manage card limits

    1. Click Log in on the top right corner of your Home screen
    2. Log in to Absa Online Banking
    3. Click the Settings tab
    4. Under my card management
    5. Click manage next to ATM and in-store limits
    6. Accept the verification request
    7. Enter your new limit, click Next, then click Confirm
    8. Accept the verification request
    9. You have successfully changed your card limit!
       

    Download user guide
     

    Always log out after using your online account.

  • How to view your cost breakdown structure

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. Click on the Settings tab
    4. Under Fees and Downloads, next to Online banking fees, click View
    5. Select the month you wish to view
    6. Select Breakdown for full summary view of costs and fees

     

    Download your user guide

     

    Note: To download the Absa Online Banking fee structure, logon to Absa Online Banking, scroll to the bottom of your screen and click Charges.
     

    Always logout after using your online account

  • Change your online banking limit

    1. Click Log in on the top right corner of your Home screen
    2. Log in to Absa Online Banking
    3. Click Settings on the top right of the screen
    4. Under My useful functions, click Online limits
    5. Accept the verification request, then change your limit and click Next
    6. Click Confirm to verify your limit change, then accept the verification request
    7. You have successfully changed your limit!
       

    Note: If all your Absa Online Banking limits are changed to zero, you will need to visit an Absa branch to reset your limits. 
     

    Download user guide
     

    Always log out after using your online account. 

  • Link your accounts to your Online Banking profile

    1. Click Log in on the top right corner of your Home screen
    2. Log in to Absa Online Banking click on the Accounts tab,
    3. Click link account to profile on the top right of your screen to link an account to your profile
    4. Accept the verification request
    5. Select the account you want to link
    6. Click confirm
    7. You have successfully linked your accounts!
       

    Note: You can link and unlink accounts on your individual profile only. Rewards accounts or accounts where monthly fees are paid cannot be unlinked.
     

    Download user guide
     

    Always log out after using your online account. 

  • View/download bank statements

    aolestatements

     

    1. Log in to Absa Online
    2. Click Accounts from your dashboard
    3. Select the account you want to view or download your statement for
    4. Enter the date range for your statement
    5. To download your statement, click Download now
    6. Click Continue
    7. Your statement will download to your device 
       

    Note: You can also email Bank Statements.
     

    Always logout after using your online account

     

    Video player requires JavaScript enabled. You can watch this video here: https://www.youtube.com/watch?v=V96kKkHGqx4
  • How to give notice to withdraw money from your Notice Deposit Account

    1. On Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. Click on Full service on the top right
    4. From the Accounts tab, select the Notice Deposit Account you wish to give notice to withdraw money from
    5. Select the Manage account tab
    6. Accept the verification request sent to your registered device
    7. Enter the amount you want to withdraw, due date and payment instruction
    8. Click Confirm on the next screen
    9. Withdrawal notice placed successfully
      Click Done
     
     

    Always logout after using your online account

  • Redeem your Absa Rewards in cash

    1. Click Log in on the top right corner of your Home screen
    2. Log in to Absa Online Banking
    3. Click Rewards on the side menu, then click Spend
    4. Accept the verification request
    5. Select Get cash from the drop down list
    6. Select the account into which your Rewards cash is to be paid, enter the amount, then click Next
    7. Click Confirm
    8. You have successfully redeemed your Rewards! 
       
    Always log out after using your online account. 
  • Download a tax certificate

    1. Click Log in on the top right corner of your Home screen
    2. Log in to Absa Online Banking
    3. Click Menu on the top left of your screen, then click Settings
    4. Scroll down and select Tax certificates
    5. Select tax year, then tax certificate type, click View tax certificate
    6. A pop-up will appear, click View tax certificate to accept charges  
    7. Download or print your tax certificate
       

    Download user guide

    Always log out after using your online account. 

    Video player requires JavaScript enabled. You can watch this video here: https://www.youtube.com/watch?v=VKd_WWILqDA
  • Add a beneficiary

    1. Click Log in on the top right corner of your Home screen
    2. Log in to Absa Online Banking
    3. Select Beneficiaries on the side navigation, then click Add beneficiary
    4. Accept the verification request
    5. Fill in New beneficiary and Notice of payment details
    6. Click Next, then click Confirm
    7. You have successfully added a beneficiary!
    8. Click Done or Pay to continue
       

    Download user guide
     

    Always log out after using your online account. 
  • Delete a beneficiary

    1. Click Log in on the top right corner of your Home screen
    2. Log in to Absa Online Banking
    3. Click on Beneficiaries on the side navigation
    4. Click the beneficiary
    5. Click the bin icon and confirm
    6. You have successfully deleted a beneficiary! 
       

    Download user guide
     

    Always logout after using your online account.

  • Request a Personal Loans Settlement Letter

    1. Click Log in on the top right corner of your Home screen
    2. Log in to Absa Online Banking
    3. Click Accounts on the side navigation
    4. Click on Personal Loan, then Click Documents
    5. Click View quote and select a reason you would like to view your Quote
    6. Click Download and Print with an option to save to your device
    7. You have successfully requested your Personal Loan Settlement Letter!
       

    Download user guide
     

    Always logout after using your online account.

How to manage your AVAF account online

  • Request an AVAF Settlement Letter

    1. Click Log in on the top right corner of your Home screen
    2. Log in to Absa Online Banking
    3. Click Accounts on the side navigation
    4. Click the AVAF account then click More
    5. Click Documents and click Request, next to Settlement quote
    6. Enter your email address, click next then click Confirm
    7. You have successfully requested your AVAF Settlement Letter!
       

    Download user guide
     

    Always logout after using your online account.

How to manage your Home Loans account online

  • Request a Home Loans Settlement Quote

    1. Click Log in on the top right corner of your Home screen
    2. Log in to Absa Online Banking
    3. Click Accounts on the side navigation
    4. Click the Home Loans Account, then click Documents
    5. Click Download and Print with an option to save to your device
    6. You have successfully requested your Home Loan Settlement Quote!
       

    Download user guide
     

    Always logout after using your online account.

CashSend
Absa Banking App

How-to guides help you to set up your Banking App, manage your accounts, pay beneficiaries and more.

Tell me more 

Top-up prepaid
Cellphone Banking

Quick, easy steps on how to register for Cellphone Banking, pay your bills, make payments and more.
 

Tell me more