Quick, easy guides on how to register, buy prepaid airtime, electricity and data. Also, view steps on how to pay your beneficiaries and manage your accounts using Absa Online Banking (AOL).

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How to register/Login 

Need help to register or login to Online Banking? We can assist.

 

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How to make payments

Transfer money and pay your beneficiaries using Online Banking. We have guides to assist you.

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How to manage your accounts

Quick and easy how-to guides to help you to manage your accounts via Online Banking.

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How to register/login

  • How to register (new user)

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Click Register
    3. On the Absa Online Registration page, enter your details and the code on the screen
      Click Next
    4. Enter your ATM card number and PIN
      Click Next
    5. Select the account to be charged
      Enter your email address and select your title
    6. Read and accept the Personal Client Agreement
      Click Next
    7. Under the Absa Online Security Information section, choose a strong 5-digit PIN
      Confirm the PIN for Absa Online
      Click Register
    8. Confirm SureCheck
    9. You are now registered to use Absa Online Banking
       

    Always logout after using your online account

  • How to log in for the first time

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Enter your Access account number
    3. Enter your Online PIN
    4. Verify the user number (Note: This field is defaulted to main User 1. Other users given access to the account need to enter the user number allocated to them)
    5. Click Next
    6. Set up your password and click Logon
    7. You will be directed to the Absa Online main account page

      Note: We are in the process of upgrading our internet banking. If you cannot find any feature you are looking for please click Full Service.

     

  • How to log in

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Enter your Access account number
    3. Enter your Online PIN
    4. Verify the user number (Note: This field is defaulted to main User 1. Other users given access to the account need to enter the user number allocated to them)
      Click Next
    5. Enter the missing characters of your password that you created when you logged in to Absa Online Banking for the first time (Note: Password is case sensitive)
      Click Logon
    6. You will be directed to the Absa Online main account page

      Note: We are in the process of upgrading our internet banking. If you cannot find any feature you are looking for please click Full Service.

     

  • How to link a new device (if you have your current device)

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. Click Menu in the top left of your screen
    4. Scroll down and select Settings
    5. Click Manage devices
      Select Link a device
    6. Download the Absa Banking App on your device
      Click I have installed the App once download is complete
    7. You will be prompted to choose if you have your current verification device with you
      Should you have the current device, select Yes, I have it
    8. Accept the verification request sent to the current device
    9. A QR code will pop up
    10. Open your Absa Banking App to link new device
      Select I’m already with Absa
      Tap Scan QR code on the top
      Scan the QR code using your device
    11. Enter device nickname then tap Next or Skip to continue
    12. Create a new 5-digit app passcode
      Re-enter 5-digit passcode to confirm
      Dependent on your device you may enable Touch ID or Facial recognition for your app
      Tap Continue
    13. Select Yes to accept new device as your verification device
    14. Accept the verification request sent to your current device
    15. Your new device is successfully linked
       

    Always logout after using your online account

     
  • How to re-link a device (if you don't have your current device)

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. Click Menu in the top left of your screen
    4. Scroll down and select Settings
    5. Click Manage devices
      Select Link a device
    6. Download the Absa Banking App on your device
      Click I have installed the App once download is complete
    7. On the prompt screen select No, I don’t have it if you don’t have a current verification device
    8. Select the reason for verification device being unavailable
      Note: read the details in the information box
      Click Next
    9. Enter your previous App passcode, ATM card number and PIN
      Click Next
    10. A QR code will pop up
    11. Open your Absa Banking App to link new device
      Select I’m already with Absa
      Tap Scan QR code on the top
      Scan the QR code using your device
    12. Enter device nickname then tap Next or Skip to continue
    13. Create a new 5-digit app passcode
      Re-enter 5-digit passcode to confirm
      Tap Continue
    14. Your new device is successfully linked

     

    Always logout after using your online account

     

How to buy prepaid

  • How to buy prepaid electricity for a new beneficiary

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. Click on the Buy tab in the top left of the screen
      Select Prepaid electricity from the dropdown
    4. Click Buy for someone new
    5. Accept the verification request that is sent to your registered device
    6. Enter the Meter number
      Click Search
    7. Complete the Purchase details
      Click Next
    8. View the prepaid electricity purchase details
      Click Confirm
    9. Accept the verification request sent to your registered device
    10. Your prepaid electricity purchase is successful and your token will display on screen
      Click Done

     

    Note: You can purchase a prepaid minimum amount of R30 to a maximum of

    R1 000 per day. A prepaid maximum amount of R3 000 can be purchased per month. For prepaid electricity queries please call us on 08600 08600.

     

    Always logout after using your online account

  • How to resend a prepaid electricity notice

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. Click Manage beneficiaries on the side menu
    4. Click PrePaid electricity under View and manage beneficiaries
    5. Click Resend notice on the specific beneficiary that you wish to resend the token for
    6. From the Purchase history, find the desired transaction  
      Click More
      Click Resend notice
    7. Complete the Notification details
      Click Next
    8. View the Notice of purchase details
      Click Confirm
    9. Your notice is successfully resent
      Click Done

    Always logout after using your online account

How to make payments

  • How to make an immediate payment to an existing beneficiary

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Login to your account using your credentials
    3. Click on the Pay tab
    4. Select Pay someone new
      Accept the verification request sent to your registered cellphone number
    5. Enter Beneficiary name and the amount you would like to pay 
    6. Click on the tick box to make an Immediate Interbank Payment (IIP) 
    7. Enter your reference and your beneficiary reference
    8. Complete the Notice of payment details
      Click Next
    9. Click confirm to accept payment details
      Accept the verification request sent to your registered cellphone number
    10. A Payment is successful message and the Immediate Interbank reference number will pop up
    11. Click Done or select Pay another to make another payment

     

    Always logout after using your online account

How to manage your accounts

  • How to view/download statements

    aolestatements

     

    1. On Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. On the Express tab, select the account you would like to view
    4. Click Statements
      Click on Archive statement
    5. Select the month range
    6.  Select the required statement  
      Click Download icon
    7.  Click Continue on the pop-up to accept charges
    8. The statement will appear on the screen
    9. Click Download to print or save to your computer
    10. Your statement is now successfully downloaded

     

    Always logout after using your online account

     

  • How to give notice to withdraw money from your Notice Deposit Account

    1. On Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. Click on Full service on the top right
    4. From the Accounts tab, select the Notice Deposit Account you wish to give notice to withdraw money from
    5. Select the Manage account tab
    6. Accept the verification request sent to your registered device
    7. Enter the amount you want to withdraw, due date and payment instruction
    8. Click Confirm on the next screen
    9. Withdrawal notice placed successfully
      Click Done
       

    Always logout after using your online account

  • How to redeem your Absa Rewards in cash

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. Click Rewards on the side Menu
    4. Accept the verification request sent to your registered device
    5. Select Get cash from the drop down list
    6. Select the account into which your rewards cash is to be paid in, enter the amount you want to transfer, then click Next
    7. Click on Confirm
    8. Your rewards is now successfully redeemed
     
      Always logout after using your online account
  • How to download a bank statement

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. On the Express tab, select the account you would like to view
    4. Click Statements
      Click on Archive statement
    5. Select the month range
    6. Select the required statement  
      Click on the Download icon
    7. Click Continue on the pop-up to accept charges
    8. The statement will appear on the screen
    9. Click Download to print or save to your computer
    10. Your statement is successfully downloaded 

      Always logout after using your online account

  • How to resend a notice of payment

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. Click Manage Beneficiaries on the side menu
    4. From the Payments tab select the beneficiary
      Click Resend notice of payment
    5. Select the required payment
      Click Resend notice
    6. Fill in the details
      Click Next
    7. Click Confirm to verify
    8. Notice of payment is successfully sent
      Click Done

     

    Always logout after using your online account

  • How to download a bank confirmation letter

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. Click on the Accounts tab
      Select the account for which the bank confirmation letter is required
    4. Click Bank confirmation letter
    5. Accept the verification request sent to your phone
    6. Click View
    7. The bank confirmation letter will open up on the screen
    8. Click Download with an option to print or save to your computer 
    9. You have successfully downloaded your bank confirmation letter
     
    Always logout after using your online account
  • How to download a tax certificate

    1. On the Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. Click on Menu in the top left of the screen
    4. Click Settings
    5. Scroll down and select Tax certificates
    6. Select tax year
    7. Select tax certificate type
    8. Click View tax certificate
    9. A pop up will appear
      Click View tax certificate to accept charges  
    10. Download or print your tax certificate

     

    Always logout after using your online account

  • How to add a beneficiary

    1. On Absa website home page click on Logon in the top right of the screen
    2. Logon to Absa Online Banking
    3. Click Menu in the top left of your screen
    4. Select Manage beneficiaries
      Click Add beneficiary
    5. Accept the verification request sent to your registered device
    6. Fill in New beneficiary details
      Fill in the Notice of payment details
      Click Next
    7. Click Confirm
    8. Beneficiary is successfully added  
      Click Done or Pay to continue
     
      Always logout after using your online account
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