For quick, easy steps on how to register, make payments, buy airtime and more, see our banking app help guides below and start banking anywhere, anytime using our Absa Banking App.

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How to register/login

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CashSend
How to make payments

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CashSend
How to manage your accounts 

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No monthly fees on electronic channels
How to bank securely 

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CashSend
How to buy prepaid 

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How to register/login

  • How to link a new device

    1. Open your Absa Banking App
    2. Select Link this device
      Enter your South African ID number
      Tap Next
    3. Tick to accept the Terms and Conditions
      Tap Scan my face
    4. Tap on Allow to access your phone’s camera
    5. Look directly at your phone to scan your face
    6. A verification message will be sent to your app or cellphone number
      Tap Next
    7. Approve the verification message sent to your app or cellphone number
    8. Enter your new device nickname or tap Skip to continue
    9. Create a new 5-digit passcode
      Re-enter the new passcode to confirm
    10. Your passcode is successfully created
      You may enable Touch ID or Facial recognition for your app (depending on your device)
    11. Your device is successfully linked
      Tap Done

     

    Download user guide

     

    Note: This linking process is only available if you have a valid South Africa ID number and photo registered with the Department of Home Affairs.

    Please ensure that you are using the latest version of the Absa Banking App and that your cellphone number is updated with Absa.

    If you are using an alternative identification method, you may link your device using your existing logon details.

     

    Always log out after using your Banking App.

  • How to link a new device (if you have your current device)

     

    1. Open your Absa App on your new device
    2. Tap I’m already with Absa
    3. Tap Log in
      Enter your access account number, PIN number and your user number
      Tap Log in
    4. Enter the missing characters of your online password
      Tap Continue
    5. Accept the verification request sent to your current device
    6. Enter your new device nickname or select Skip to continue
    7. Create a new 5-digit passcode
      Re-enter the new passcode to confirm
    8. Passcode is successfully created
      Dependent on your device you may enable Touch ID or Facial recognition for your app
    9. Select Yes to accept new device as your verification device
    10. Accept the verification request sent to your current device
    11. Your new device is successfully linked

     

    Download user guide

     

    Always log out after using your Banking App.

  • How to re-link a device (if you don't have a current device)

    1. Open your Absa App
    2. Tap I’m already with Absa
    3. Tap Log in
      Enter your access account number, PIN number and your user number
      Tap Log in
    4. Enter the missing characters of your online password
      Tap Continue
    5. On the Verification screen select I’m not receiving my verification
      Select I deleted and reinstalled the app
      Note: the current verification device will be de-linked

      Tap Confirm
    6. Enter the Passcode for the app that you have deleted
      Enter your ATM card number and PIN
      Tap Continue
    7. Enter your new device nickname or select ‘Skip’ to continue
    8. Create a new 5-digit passcode
      Re-enter the new passcode to confirm
    9. Passcode is successfully created
      Dependent on your device you may enable Touch ID or Facial recognition for your app
    10. Tap Continue
    11. Your device is successfully re-linked
       

    Download user guide

     

    Always log out after using your Banking App.

  • Register

    1. Download your Absa Banking App from Google Play or your App Store
    2. Open your Absa Banking App and tap I already have an account
    3. Select Personal account and Enter your ID number
    4. Agree to the Privacy Statement
    5. Tap Scan my face and allow your Absa Banking app to access your camera
    6. Then your face will be scanned, and confirm the scan details
    7. Accept the verification message sent to you
    8. Select the account to be charged, agree to the Personal Client Agreement and tap Continue
    9. Create your digital banking PIN then tap Confirm PIN
    10. Create your passcode, re-enter your passcode to confirm
    11. Enable Touch ID or Facial recognition
    12. Confirm your registration details then tap Complete registration
    13. You have successfully registered! 
       

    Download user guide
     

    Always log out after using your Banking App.

  • Link a new device with AbsaID Facial Biometrics

    1. Open the Absa Banking App on your device
    2. Tap on I already have an account
    3. Enter your South African ID number, then tap Next
    4. Accept the Privacy statement
    5. Tap Scan my face and allow your Absa Banking app to access your camera
    6. Then your face will be scanned, and confirm the scan details
    7. Select the profile you would like to link
    8. Create a device nickname or skip it
    9. Create your 5-digit app passcode and re-enter the passcode then tap Confirm
    10. Enable Touch ID or Facial recognition for your app
    11. Select Touch ID or Facial recognition to make this your Verification device then tap Continue
    12. You have successfully linked your new device!

       
    Video player requires JavaScript enabled. You can watch this video here: https://www.youtube.com/watch?v=v=8WTbnklBnHo

    Note: Please ensure that you are using the latest version of the Absa Banking App and that your cellphone number is updated with Absa.
     

    Download user guide
     

    Always log out after using your Banking App.

  • Log in to Absa Banking App  

    1. Open the Absa Banking App on your device
    2. Tap login and enter your passcode or login using biometrics if you have biometrics enabled
       

    Download user guide
     

    Always log out after using your Banking App.

  • How to reset your Absa Online Banking PIN and Password using AbsaID Facial Biometrics

    1. On the Absa Online Banking login page, click Reset PIN
    2. Enter your Access account number, User number and the CAPTCHA code
      Click Next
    3. Accept the verification request sent to your primary device
    4. Accept the Terms and Conditions and click Allow camera access
    5. Scan your face by looking directly at your phone
    6. Enter your new Absa Online Banking PIN and click Confirm
      You have successfully reset your Absa Online Banking PIN
    7. To reset your Absa Online Banking Password, click Change my password?
    8. Enter your new Password
      Click Confirm
    9. You have successfully reset your Absa Online Banking Password
       

    Always log out after using your Banking App.

     

    Video player requires JavaScript enabled. You can watch this video here: https://www.youtube.com/watch?v=ORSTWYHaTYg
  • Register a Non-Transactional Account

    1. Open the Absa Banking App on your device
    2. Tap on I already have an account
    3. Select Personal account and tap Next
    4. Enter your ID number then tap Next
    5. Accept the Terms and Conditions
    6. Tap Scan my face and allow your Absa Banking app to access your camera
    7. Then your face will be scanned, and confirm the scan details
    8. View Personal details and tap verify my details
    9. Accept the verification message sent to you
    10.  Accept the Personal Client Agreement and tap Continue
    11.  Create a 5-digit PIN and tap Confirm PIN.
    12. Create your 5-digit app passcode and re-enter your passcode then tap Confirm
    13. Enable Touch ID or Facial recognition for your app and tap Continue
    14. Confirm your registration details then tap Complete registration
    15. You have Successfully registered your non-transactional account!
       

    Always log out after using your Banking App.

  • Create credentials on your App using AbsaID Facial Biometrics

    1. Open the Absa Banking App on your device
    2. Tap on link this device
    3. Enter your ID number, and tap Next
    4. Accept the Privacy statement to scan your face and verify your identity
    5. Tap Scan my face and allow your Absa Banking app to access your camera
    6. Then your face will be scanned, and confirm the scan details
    7. Create your digital banking password then tap Confirm password
    8. Create your passcode and re-enter your passcode to confirm
    9. Enable Touch ID or Facial recognition for your app and tap Continue
    10. Confirm your registration details then tap Complete registration
    11. You have successfully created your AbsaID credentials!
       

    Always log out after using your Banking App.

How to bank securely

  • How to reset your passcode

    1. On the Absa Banking App logon screen click on Forgot Passcode?
    2. Tap Reset passcode
    3. Enter your Access account number, PIN and User number
    4. Tap Log in to continue
    5. Enter the missing characters of your online password
      Tap Continue
    6. Tap Create passcode
    7. Create a new 5-digit passcode for the app
      Re-enter the new passcode to confirm
    8. Passcode is successfully reset
      Tap OK

     

     
    Always log out after using your Banking App.
     

    How to reset your passcode

    Video player requires JavaScript enabled. You can watch this video here: https://www.youtube.com/watch?v=c0raSYhEPRo

    Banking app help guides

  • Retrieve your card PIN

    1. Log in to your Absa Banking App
    2. Tap Cards, then select the relevant card
    3. Tap Retrieve PIN
    4. Accept the verification request that pops up
    5. Slide to reveal PIN 
    6. You have successfully retrieved you card PIN!
       

    Download user guide

    Always log out after using your Banking App.

  • How to retrieve your card PIN: iOS devices

    1. Logon to your Absa Banking App
    2. If you’re using an Android device, tap Menu in the bottom right of your screen,
      Tap Cards
      If you’re using an Apple device, tap Cards in the bottom left of your screen
    3. Select the relevant card
    4. Tap Retrieve PIN
    5. Accept the verification request that pops up
    6. Slide to reveal PIN 
    7. Tap Done
       

    Download user guide
     

    Always log out after using your Banking App.

How to make payments

  • Add and pay an Absa listed beneficiary

    1. Log in to your Absa Banking App
    2. Tap Pay
    3. Select Pay a bill (Absa listed beneficiary)
    4. Select an institution and fill in Beneficiary details and tap Next
    5. Add the amount you would like to pay
    6. Tap Next and accept the verification request
    7. You have successfully paid and added an Absa listed beneficiary!
       

    Download user guide

    Note: Some institutions such as SARS, municipalities or department stores can't be paid normally because Absa has already added them as beneficiaries. These types of beneficiaries are called 'Absa listed beneficiaries'.
     

    Always log out after using your Banking App.

  • Delete a beneficiary on your App

    1. Log in to your Absa Banking App
    2. Tap menu on the bottom left of your screen
    3. Tap beneficiaries, then tap the beneficiary
    4. Tap Edit
    5. Tap the bin icon and tap Confirm
    6. You have successfully deleted a beneficiary!
       

    Download user guide

    Always log out after using your Banking App. 

  • Redeem an in-coming SWIFT transaction

    1. A SWIFT payment SMS is sent to your cellphone
    2. Log in to your Absa Banking App
    3. Tap Menu, tap International Banking, then select SWIFT
    4. Select Inbound, incoming SWIFT transactions are displayed with an option to share your account details
    5. Select Incoming SWIFT transaction to redeem
    6. Select Sender type (Individual or Company), Reason for Payment and Sub-category for Payment
    7. Tap Next
    8. A summary of the transaction is displayed with a Reserve Bank Declaration
    9. Tap Accept transaction
    10. You have successfully redeemed your incoming SWIFT transaction! 
       

    Download user guide
     

    Always log out after using your Banking App.

  • Make an immediate interbank payment (IIP)

    1. Log in to your Absa Banking App
    2. Tap Pay, then tap Pay Someone New
    3. Enter the amount and select the relevant account
    4. Select  Use their account details
    5. Enter beneficiary details and the beneficiary name, select a bank then enter the account number
    6. Tap Next and enter a beneficiary reference
    7. Select Immediate interbank payment then tap pay
    8. Confirm the payment details and accept the disclaimer by clicking Accept
    9. A final payment confirmation will pop up and tap Accept
    10. You have successfully made an Immediate interbank payment!
       

    Download user guide

    Always log out after using your Banking App.

  • Make a once-off CashSend

    1. Log in to your Absa Banking App
    2. Tap the CashSend icon and select Once-off CashSend
    3. Enter an amount
    4. Enter the recipients mobile number, name and surname
    5. Enter your reference, then enter a 6-digit ATM access PIN and tap Next
    6. Enter your reference, access PIN, tap Next
    7. Confirm the beneficiary’s details  and tap CashSend
    8. For security reasons, you may share the ATM access PIN with the recipient 
    9. You have successfully sent a CashSend!
       

    Download user guide

    Always log out after using your Banking App.

How to buy prepaid 

  • Buy prepaid electricity for a new beneficiary

    1. Log in to your Absa Banking App
    2. Tap on the Buy Electricity icon in the top right of the screen
    3. Tap Buy for someone new, enter Beneficiary name, meter number and notification.
    4. Tap Next and confirm the Meter details displayed on the screen.
    5. Tap Continue and select the account you would like to use, then enter the amount
    6. Select your notification option (how you would like to receive your token).
    7. Tap Continue and tap Purchase to confirm
    8. On the Confirm Purchase screen, accept the acknowledgement, then tap Purchase
    9. Accept the verification request that pops up
    10. Your token will display on the screen, then tap done
    11. You have successfully purchased your prepaid electricity!
       

    Download user guide
     

    Note: You can purchase a prepaid minimum amount of R30 to a maximum of R5000 per day. A prepaid maximum amount of R5 000 can be purchased per month. For prepaid electricity queries please call us on 08600 08600
     

    Always log out after using your Banking App.

  • Buy prepaid electricity for an existing beneficiary

    1. Log in to your Absa Banking App
    2. Tap on the Buy electricity icon on the top right of screen, then select beneficiary from the screen
    3. On the Purchase details screen, select the account you would like to use
      Enter the amount, select your notification option (how you would like to receive your token). Tap Next
    4. On the Confirm Purchase screen accept the acknowledgement
    5. Tap Confirm Purchase, then accept the verification request that pops up
    6. Your token will display on the screen. Tap done
    7. You have successfully purchased prepaid electricity!
       

    Download user guide
     

    Note: You can purchase a prepaid minimum amount of R30 to a maximum of R5000 per day. A prepaid maximum amount of R5 000 can be purchased per month. For prepaid electricity queries please call us on 08600 08600
     

    Always log out after using your Banking App.

  • Resend a prepaid electricity token

    1. Log in to your Absa Banking App
    2. Tap Buy electricity on the top right of the screen
    3. Tap Purchase history, then select your beneficiary
    4. Select the Successful purchase you want to resend
    5. The token will be displayed on the screen
    6. Tap on the Share function in the top right of the screen to resend the token
    7. Select your preferred communication channel to resend the token
    8. You have successfully resent your electricity token!
       

    Download user guide

    Always log out after using your Banking App.

How to manage your accounts 

  • Manage card limits

    1. Log in to your Absa Banking App
    2. On the bottom of your screen tap Cards
    3. Select the relevant card, then on the drop-down menu tap Card transaction limits
    4. Slide to set your limits
    5. Confirm Limits Change details, then tap Save
    6. Accept the verification request that pops up
    7. Tap Done
    8. You have successfully changed your card limits!
       

    Download user guide

    Always log out after using your Banking App. 

    Video player requires JavaScript enabled. You can watch this video here: https://www.youtube.com/watch?v=Tb0wnckAAQE
  • Add another account profile

    1. Open your Absa Banking App
    2. On the passcode screen, tap Users on the top right
    3. If you are a registered Absa account holder the message “When adding multiple user accounts, we need to disable your Fingerprint access on the app for safety purposes” will pop up, tap Continue
    4. Tap Add user / Open account
    5. Tap Link this device
    6. For a personal account Enter your ID Number, then tap Next
    7. Agree to the Privacy Statement, then tap Scan face
    8. Accept the verification request sent to your cellphone
    9. Enter your new device nickname, or select Skip to continue
    10. Create a new 5-digit passcode, then re-enter the new passcode to confirm
    11. Your passcode is successfully created
    12. You have successfully added another account profile to your App!
       

    Note: Biometric login will be disabled if more than one profile is added on the Absa Banking App and a passcode will be required for login instead.
     

    Download user guide

    Always log out after using your Banking App. 

  • Update contact details

    1. Login to your Absa Banking App
    2. Tap Menu on the bottom right of your screen, then tap Profile
    3. Tap Contact Details, then tap Edit
    4. Add your new contact details, then tap Continue
    5. Tap Save and accept the verification request  
    6. You have successfully updated your contact details!
       

    Download user guide
     

    Always log out after using your Banking App. 

    Video player requires JavaScript enabled. You can watch this video here: https://www.youtube.com/watch?v=KznqVHO_-Yg
  • Download statements on your App

    1. Tap on the account you want to view 
    2. Tap the Statements tab 
    3. Select Download bank statement  (.pdf)
    4. Select the date range of your statement
    5. To download your statement, tap Download. Your statement will be downloaded to your device
       

    Download user guide
     

    Always log out after using your Banking App. 

    Video player requires JavaScript enabled. You can watch this video here: https://www.youtube.com/watch?v=pVRvqrJmUg0
  • Track the delivery of your new card

    1. Log in to your Absa Banking App
    2. Tap Cards at the bottom of your screen
    3. Select the card you would like to track the delivery for
    4. The status of your ordered card will be displayed.
       

    Download user guide
     

    Always log out after using your Banking App.

  • Update your FICA status

    1. Log in to your Absa Banking App
    2. Tap on your name at the top of the home screen Tap Personal details
    3. Tap Edit to update your Identity information
    4. Tap Upload documents to change your information or to update your FICA status
    5. Tap Add identity document, select the Type of document, then tap Continue
    6. View the File requirements, then tap OK
    7. Choose an option to upload the document
    8. Tap Add proof of residence, select the Type of document, then tap Continue
    9. View the File requirements, then tap OK
    10. Choose an option to upload the document, then tap Continue
    11. Tap Done when your document has been uploaded
    12. You have successfully updated your FICA status!

    Note: The following file types can be uploaded: GIF, JPEG, PDF, PNG and TIFF. The maximum file size you can upload is 4MB. If your file does not adhere to the above rules, it will not be selected and uploaded.
     

    After you have uploaded the documents it can take up to 48 hours before your FICA status will be updated on our system. Please note should we find the files you uploaded to be unsatisfactory, we will ask you to upload quality versions of the files.

    For any FICA-related queries, call the FICA Helpline on 0861 00 11 51 or email us at FICAhelp@absa.co.za.
     

    Any business customers with FICA-related queries need to contact their banker for assistance or call us on 0861 00 11 55.

     

    Download user guide

    Always log out after using your Banking App.

  • Place a Notice on your Absa Banking App

    1. Log in to your Absa Banking App
    2. Tap the Notice to select account
    3. Tap Manage, then Select Place Notice
    4. Select a date by clicking on the calendar icon
    5. Select the account you want the money to be deposited into
    6. Add a withdrawal reference, then tap Next
    7. Accept the Terms and Conditions, then tap Confirm
    8. Accept the verification request
    9. You have successfully submitted your Notice!
       

    Download user guide
     

    Always log out after using your Banking App. 

  • Resend Notice of payment

    1. Login to your Absa Banking App
    2. Tap Menu on the bottom right of your screen
      Tap Beneficiaries
    3. On the Payment tab, select your beneficiary
    4. Select the recent transaction
    5. Tap Resend notice of payment
    6. Fill in the details of the Beneficiary for the Notice Payment
    7. Tap My payment notification, then select your preferred notification
    8. Tap Resend payment notification
    9. You have successfully sent a notice of payment!
       

    Download user guide
     

    Always log out after using your Banking App. 

  • How to stop and replace a stolen or retained card (iOS device)

    1. Logon to your Absa Banking App
    2. If you’re using an Android device, tap Menu in the bottom right of your screen
      Tap Cards
      If you’re using an Apple device, tap Cards in the bottom left of your screen
    3. Tap the card you would like to stop and replace
      Tap Stop and Replace
    4. Tap the drop down menu and select the reason for replacing your card
    5. Tap the calendar icon and select the date the card was last used (credit card), or select card type (debit card)
      Tap Continue
    6. Select your delivery method and accept the associated fees
    7. Tap Continue
    8. Accept the verification request that pops up
    9. You have successfully ordered your new card
       

    Download user guide
     

    Always log out after using your Banking App.

  • How to change your online banking limit

    1. Logon to the Absa Banking App
    2. Tap Menu in the bottom right of your screen
    3. Tap Digital limits
    4. Tap Edit in the top right of your screen
    5. Change your limit
      Tap Save
    6. Tap OK to acknowledge the pop-up message
    7. Accept the verification request that pops up
    8. Limit changed successfully
      Tap Done
       

    Download user guide
     

    Note: If your Absa Online Banking limits are changed to zero, you will need to visit an Absa branch to reset your limit.
     

    Always log out after using your Banking App.

  • Link your accounts to your Online Banking profile

    1. Log in to your Absa Banking App
    2. Tap Menu at the bottom right of your screen
    3. Scroll down, then tap Accounts settings
    4. Tap on the switch next to the required account to link it to your online banking profile
    5. Accept the verification request, then tap Save
    6. You have successfully linked your accounts to your Online Banking profile!
       

    Download user guide

    Note: You can link and unlink accounts on your individual profile only. Rewards accounts or accounts where monthly fees are paid from cannot be unlinked.  
     

    Always log out after using your Banking App. 

  • View card details

     

    1. Login to your Absa Banking App
    2. Tap Cards on the bottom of the screen
    3. Select the relevant card on the drop-down, then tap View card details
    4. Accept the verification request that pops up
    5. Slide to reveal expiry date or Slide to reveal CVV
    6. Tap Done
       

    Download user guide
     

    Always log out after using your Banking App. 

     

     

  • How to view/download statements

    appstatements

    1. Logon to your Absa Banking App
    2. Select the account you would like to view
    3. Tap the Statements tab
    4. Select Download bank statement
    5. Select date range
    6. Tap Download to accept charges
    7. Select file format
    8. You can view your statement with an option to download
       

    Download user guide
     

    Always log out after using your Banking App.

  • Reverse a debit order

    1. Login to your Absa Banking App
    2. Tap Menu on the bottom right of your screen
    3. Tap Debit Orders
    4. Select the account that was used to make the debit order payment
    5. Under Recent debit orders, tap on the debit order you would like to reverse
    6. View Transaction details, then Tap Reverse Payment
    7. Read the Important Information tap Next
    8. Select a Reason for reversal, Accept the acknowledgement, then tap Reverse payment
    9. Accept the verification request that pops up
    10. You have successfully reversed your Debit order!
       

    Note: Debit orders older than 40 days cannot be reversed on the App.

    The limit for online debit order reversal is R500. Should you need to reverse a higher amount, please email us at debitorder@absa.co.za or visit your nearest branch.
     

    Download user guide
     

    Always log out after using your Banking App. 

  • Auto reinvest your Fixed Deposit Account

    1. Log in to your Absa Banking App
    2. Select Fixed Deposit Account
      Note: Matured Fixed Deposit Accounts are indicated with an exclamation mark (!)
    3. Tap Account
    4. Tap New Investment instruction, then select Auto reinvest then tap Next
    5. Tap Confirm instruction, then tap Next
    6. Your Fixed Deposit reinvestment is successfully submitted
    7. Tap Done.
       

    Download user guide
     

    Always log out after using your Banking App.

  • Custom reinvest your Fixed Deposit Account

    1. Log in to your Absa Banking App
    2. Select Fixed Deposit Account
      Note: Matured Fixed Deposit Accounts are indicated with an exclamation mark (!)
    3. Tap Account, then tap New Investment instruction
    4. Select Custom reinvestment, then tap Next
    5. Complete details for steps 1 to 4 of Custom instruction, tap Next
    6. Accept the verification request that pops up
    7. You have successfully submitted your Fixed Deposit reinvestment!
       

    Download user guide
     

    Always log out after using your Banking App.

  • Redeem your Absa Rewards in cash

    1. Login to your Absa Banking App
    2. On your Home screen select your Absa Rewards account
    3. Tap the icon above Spend, then select Cash
    4. Select the account where you want to transfer your cash Rewards
    5. Enter the amount you want to transfer, tap Next, then tap Confirm transfer
    6. Accept the verification request
    7. You have successfully redeemed your cash Rewards!
       
    Always log out after using your Banking App. 
  • Temporarily lock your card

    1. Login to the Absa Banking App
    2. On the bottom of the screen tap Cards
    3. Select the relevant card on the drop-down tap Temporary lock
    4. Select transactions you would like to temporarily lock and tap Confirm
    5. Accept the verification request sent to your registered device
    6. Tap Done
       

    Download user guide
     

    Always log out after using your Banking App. 

    Video player requires JavaScript enabled. You can watch this video here: https://www.youtube.com/watch?v=Y7YiLmKSI40
  • Give notice to use your card when travelling

    1. Log in to your Absa Banking App
    2. Tap Cards, then select the relevant card
    3. Tap Use card when travelling
    4. Select your Departure date, your Return date then tap Activate
    5. Accept the verification request, then tap Done
    6. You have successfully given notice to use your card when travelling!
       

    Download user guide
     

    Always log out after using your Banking App.

  • Download a Home Loan e-stamped statement

    1. Log in to your Absa Banking App
    2. Select Home loan account, then tap the Statements tab
    3. Select Download stamped statement
    4. Select the date range, then tap Done
    5. Tap Download to agree to the disclaimer, then tap Continue
    6. Select the file format in which to open your statement
    7. Tap the three dots on the top right to save or share your statement
    8. You have now successfully downloaded your stamped statement!
       

    Download user guide
     

    Always log out after using your Banking App.

  • How to download a credit card statement

    1. Log in to your Absa Banking App
    2. Select credit card account
    3. Tap the Statements tab
    4. Tap Download statement
    5. Select date range and tap OK
    6. Select the required statement from the list
    7. Select file format
    8. You can now view and share the downloaded statement
       

    Always log out after using your Banking App.

  • Download a tax certificate

    1. Log in to your Absa Banking App
    2. Tap Menu on the bottom right of your screen
    3. Scroll down and tap Tax certificates
    4. Tap the calendar icon to select your tax year
    5. Select your tax certificate type, then tap Continue
    6. Download your chosen tax certificate onto your device
    7.  You have successfully downloaded your tax certificate! 
       

    Download user guide
     

    Always log out after using your Banking App. 

    Video player requires JavaScript enabled. You can watch this video here: https://www.youtube.com/watch?v=9e0NODAebU0
  • Download a bank confirmation letter

    1. Log in to your Absa Banking App
    2. On the bottom right of your screen tap Menu
    3. Scroll down and tap Documents, then tap Bank confirmation letter
    4. Select the relevant account, then Accept the verification request that pops up
    5. Save your letter
    6. You can now view your bank confirmation letter with an option to download
       

    Download user guide
     

    Always log out after using your Banking App. 
     
    Video player requires JavaScript enabled. You can watch this video here: https://www.youtube.com/watch?v=9cQOn11E6LE
  • Request a replacement card

    1. Log in to your Absa Banking App
    2. Tap Menu, tap Card then tap on the card you would like to Stop & Replace
    3. Tap Stop and Replace
    4. Tap on the drop-down menu, then select the reason for replacing your card
    5. Tap the calendar icon, select the date the card was last used, then tap Continue
    6. Select your delivery method, accept the associated fees, then tap Continue
    7. You have successfully requested a replacement card!
       

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  • How to download a stamped statement

    1. Logon to your Absa Banking App
    2. Select Cheque Account
    3. Tap Statements
    4. Select Download stamped statement
    5. Choose the date range
    6. Tap Download
    7. Your stamped statement is successfully downloaded
       

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  • Add and pay a new beneficiary (Android devices)

    1. Log in to your Absa Banking App
    2. Tap Pay, then tap Pay Someone New
    3. Enter the amount, then select the relevant account
    4. Select  Use their account details
    5. Enter beneficiary details and the beneficiary name, select a bank then enter the account number
    6. Tap Next, select Beneficiary reference, select a beneficiary payment notification then select your payment notification
    7. Tap on Payment type and tap Pay
    8. Accept the verification request that pops up
    9. You have successfully paid and added a new beneficiary!
       

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  • Add and pay a new beneficiary (iOS devices)

    1. Log in to your Absa Banking App
    2. Tap Pay, then tap Pay Someone New
    3. Enter the amount, then select the relevant account
    4. Select  Use their account details
    5. Enter beneficiary details and the beneficiary name, select a bank, and then enter the account number
    6. Tap Next, select Beneficiary reference, select beneficiary notice, then select your notice
    7. Tap on Payment type then tap Pay
    8. Accept the verification request that pops up
    9. You have successfully paid and added a new beneficiary!
       

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  • Download proof of payment

    1. Log in to your Absa Banking App
    2. Tap Menu on the bottom right of your screen, then tap Beneficiaries
    3. On the Payments tab, select your beneficiary
    4. Tap Send notice of payment, then select the required payment
    5. Fill in the details of Notice of Payment
    6. Tap My payment notification, then select your preferred notification
    7. Tap Send notice of payment
    8. On the Overview screen, tap Confirm send
    9. You have successfully sent a notification of proof of payment!
       

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  • Request a Personal loan Settlement Letter

    1. Log in to your Absa Banking App
    2. Tap on your Personal loan account
    3. Tap the Documents tap
    4. Tap Settlement Quote, then tap Next
    5. Select a reason for viewing your quote
    6. Tap View settlement quote
    7. Tap Download  
    8. You have successfully requested your Personal Loan Settlement Letter!
       

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How to manage your AVAF account

  • Request an AVAF Settlement Letter

    1. Log in to your Absa Banking App
    2. Tap on your AVAF account
    3. Tap on the Documents tab
    4. Tap Request Settlement quote
    5. Enter your email address and tap Continue
    6. Confirm the request then tap Continue 
    7. You have successfully requested your AVAF Settlement Quote!
       

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  • Request a car documents (Amortization schedule)

    1. Log in to your Absa Banking App
    2. Tap on the AVAF account
    3. Tap Documents
    4. Tap Amortization Schedule and tap Continue
    5. Enter your email address and tap Continue
    6. Confirm the request and tap Continue 
    7. You have successfully requested your Amortization Schedule!
       

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  • Request car documents (NaTIS)

    1. Log in to your Absa Banking App
    2. Tap on your AVAF account
    3. Tap Documents
    4. Tap Electronic copy of NaTis and tap Continue
    5. Enter your email address and Tap Continue
    6. Confirm the request, then tap Continue 
    7. You have successfully requested a copy of your NaTIS documents!
       

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How to manage your Home Loans account

  • Request a Home Loans settlement letter

    1. Log in to your Absa Banking App
    2. Tap on your Home Loans account
    3. Tap the Documents tab
    4. Tap Settlement quote and tap Get a settlement quote
    5. Tap Continue for a 5 days settlement amount
    6. Enter your email address and Tap Continue
    7. Confirm the request and tap Continue 
    8. You have successfully requested your Home Loans Settlement Letter!
       

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How to manage your Insurance accounts

  • Apply for Ultimate Protector Plan

    1. Log in to your Absa Banking App
    2. Tap on Offers, then tap Ultimate Protector
    3. Read the information on the screen, then tap Apply now
    4. Complete the Health Questions, tick to declare your answers are truthful, then tap Next
    5. View the Cover and Premium details, select your desired cover amount, then tap Next
    6. Complete the required debit order details, then tap Next
    7. Complete the Beneficiary details, then tap Add beneficiary
    8. View the details and tick to agree to the declaration and Terms & Conditions, then tap Confirm
    9. Accept the verification request that pops up then tap Done
    10. You have successfully applied for an Ultimate Protector Plan!
       

    Note: Absa Ultimate Protector covers Death and Accidental disability for up to R1 000 000.
     

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  • Apply for Flexi Funeral Cover

    1. Log in to your Absa Banking App
    2. Tap Explore, then select Flexi Funeral Cover
    3. Tap Apply now
    4. Select your cover, then tap Continue
    5. If you want to add a member tap Add a family member
    6. Complete their details, tap Add family member, then tap Continue
    7. Complete debit order and beneficiary details, then tap Next 
    8. View the details, tick to agree to the terms and conditions, then tap Confirm
    9. Your application is approved then tap Done
    10. You have successfully applied for a Flexi Funeral Cover!
       

    Note: Flexi Funeral Cover offers up to R100 000 including extended family members.
     

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  • Submit a Flexi Funeral Plan claim

    1. Log in to your Absa Banking App
    2. Tap on the Insurance hub, then select your Flexi Funeral Insurance 
    3. Tap Submit a claim
    4. Read through the requirements, then tap Claim now
    5. Select the deceased member who passed away, the cause of death, then tap Continue
    6. Complete the payout details, then tap Continue 
    7. View details captured, then tick to declare the information supplied is true and correct
    8. Tap confirm and accept the verification request
    9. You have successfully submitted a claim! 

    Note: You can upload the documents or email the documents to funeral.absalife@absa.co.za. Call us on 0860 227 253 for assistance. 
     

    Download user guide
     

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  • View your policy documents

    1. Log in to the Absa Banking App
    2. Tap on the Insurance tile 
    3. Select the insurance policy to view its documents
    4. Tap Documents, then select the document you want to view
    5. A PDF version of the document will open  
    6. You have successfully viewed your policy documents!

    Note: Documents for life and short-term policies can be viewed on the Absa Banking App as well as on Absa Online Banking.
     

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  • Request an Absa Instant Life quote

    1. Log in to your Absa Banking App
    2. Tap Offers, then select Absa Instant Life cover
    3. Read the information on the screen, then tap Quote
    4. Complete your Personal Details, then tap Next
    5. Slide to choose the Life Cover amount, then tap Yes, call me
    6. You have submitted your Absa Instant Life query. Tap Done
    7. You have successfully requested an Absa Instant Life cover quote!

    Note: Absa Instant Life provides an indicative quote. An Absa call centre agent will call you back for a full quote.
     

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  • Add a beneficiary to your Absa Life policy

    1. Log in to your Absa Banking App
    2. Tap on the Insurance hub, then tap on your Absa Life policy
    3. Tap Manage then tap Manage beneficiaries
    4. Tap Add beneficiary and fill in your Beneficiary details
    5. Tap Continue and fill in beneficiary contact details, then tap Continue
    6. Allocate a percentage for each beneficiary or tap Share equally
    7. Tap Continue and review all details and tap Confirm
    8. Accept the verification request that pop ups
    9. You have successfully added a beneficiary to your Life policy!
       

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    Always log out after using your Banking App.

  • Edit your beneficiary on your Absa Life policy

    1. Log in to your Absa Banking App
    2. Tap on the Insurance hub and tap on your Absa Life policy
    3. Tap Manage then tap Manage beneficiaries
    4. Select the beneficiary that you would like to edit from the list
    5. Fill in the Beneficiary contact and Personal details then tap Continue
    6. Allocate a percentage for each beneficiary or tap Share equally
    7. Tap Continue and review the details and tap Confirm
    8. Accept the verification request that pops up
    9. You have successfully edited your Life policy beneficiary on your App! 
       

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  • Delete a beneficiary on your Absa Life policy

    1. Log in to your Absa Banking App
    2. Tap on the Insurance hub and tap on your Absa Life policy
    3. Tap Manage and tap Manage beneficiaries
    4. Tap Remove in the top right of the screen
    5. Tap on the bin icon to select the beneficiary that you want to remove
    6. Tap Yes on the pop up message to remove the beneficiary
    7. Allocate a percentage for each beneficiary or tap Share equally
    8. Tap Continue and review the details and tap Confirm
    9. Accept the verification request that pop ups
    10. You have successfully deleted a beneficiary!
       

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    Always log out after using your Banking App.

  • Change the payment details of your Absa Life policy

    1. Log in to your Absa Banking App
    2. Tap on the Insurance hub and tap on your Absa Life policy
    3. Tap Manage and tap Manage payment details
    4. Tap Edit payment details and fill in the required details
    5. Tap Continue and confirm the details
    6. Tick the consent box and tap Confirm
    7. You have successfully updated your Life policy payment details! 
       

    Download user guide
     

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  • View your Absa Life policy documents

    1. Log in to your Absa Banking App
    2. Tap on the Insurance hub and select your policy
    3. Tap on the Documents tab
    4. Select the document you want to view
    5. You have successfully viewed you Life policy documents!
       

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  • Submit a Retrenchment/Loss of Income claim on your Absa Life policy

    1. Log in to your Absa Banking App
    2. Tap on the Insurance hub and select your Absa Life policy and tap Submit a claim
    3. Select Retrenchment/ Loss of Income claim type
    4. Select your employment status and tap start claim
    5. Read through the requirements and tap next
    6. Complete Retrenchment/ Loss of income details and tap next
    7. Complete Employment details and tap next
    8. Confirm all data and tap confirm
    9. Upload or e-mail claim documents
    10. You have successfully submitted your Retrenchment/Loss of Income claim!
       

    Download user guide

    Always log out after using your Banking App. 

  • Pay arrears on your Absa Life Policy

    1. Log in to your Absa Banking App
    2. Tap on the Insurance hub and select your Absa Life policy
    3. Tap on the Pay arears card or Pay arears under the Manage tab
    4. Complete the payment details and tap Continue
    5. Confirm payment details and Confirm
    6. Accept verification request that pops up
    7. You have successfully submitted an arrears payment!
       

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    Always log out after using your Banking App. 

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