For quick, easy steps on how to register, make payments, buy airtime and more, see our banking app help guides below and start banking anywhere, anytime using our Absa Banking App.

No monthly fees on electronic channels
How to register/login

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CashSend
How to make payments

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CashSend
How to manage your accounts 

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No monthly fees on electronic channels
How to bank securely 

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CashSend
How to buy prepaid 

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How to register/login

  • Register for the Absa Banking App

    1. Download your Absa Banking App from Google Play, App Store or AppGallery
    2. Open your App and tap I already have an account
    3. Select Personal account, then Enter your ID number
    4. Agree to the Privacy Statement
    5. Tap Scan my face and allow your App to access your camera
    6. Your face will be scanned, then confirm your details
    7. Accept the verification message sent to you
    8. Select your account to be charged, agree to the Personal Client Agreement, then tap Continue
    9. Create your digital banking PIN, then tap Confirm PIN
    10. Create your passcode and re-enter your passcode to confirm
    11. Enable Touch ID or Facial recognition
    12. Confirm your details, then tap Complete registration
    13. You have successfully registered! 
       

    Download user guide
     

    Always log out after using your Banking App.

  • Log in to Absa Banking App  

    1. Open the Absa Banking App on your device
    2. Tap login and enter your passcode or login using biometrics if you have biometrics enabled
       

    Download user guide
     

    Always log out after using your Banking App.

  • Link a new device with AbsaID Facial Biometrics

    1. Log in to your Absa Banking App
    2. Tap on I already have an account
    3. Enter your South African ID number, then tap Next
    4. Accept the Privacy statement
    5. Tap Scan my face and allow your Absa Banking app to access your camera
    6. Your face will be scanned, then confirm the scan details
    7. Select the profile you would like to link
    8. Create a device nickname or skip
    9. Create your 5-digit app passcode, re-enter the passcode, then tap Confirm
    10. Enable Touch ID or Facial recognition for your app
    11. Select Touch ID or Facial recognition to make this your Verification device
    12. Tap Continue, then tap Done
    13. You have successfully linked your new device!
       

    Note: The linking process is only available if you have a valid South Africa ID number and photo registered with the Department of Home Affairs. Please ensure that you are using the latest version of the Absa Banking App and that your cellphone number is updated with Absa.
     

    If you are using an alternative identification method, you may link your device using your existing logon details.
     

    Download user guide
     

    Always log out after using your Banking App.

  • Reset your Absa Online Banking PIN and Password using AbsaID Facial Biometrics

    1. On the Absa Online Banking login page, click Reset PIN
    2. Enter your Access account number, User number and the CAPTCHA code
      Click Next
    3. Accept the verification request sent to your primary device
    4. Accept the Terms and Conditions and click Allow camera access
    5. Scan your face by looking directly at your phone
    6. Enter your new Absa Online Banking PIN and click Confirm
      You have successfully reset your Absa Online Banking PIN
    7. To reset your Absa Online Banking Password, click Change my password?
    8. Enter your new Password
      Click Confirm
    9. You have successfully reset your Absa Online Banking Password
       

    Always log out after using your Banking App.

     

    Video player requires JavaScript enabled. You can watch this video here: https://www.youtube.com/watch?v=ORSTWYHaTYg

  • Register a Non-Transactional Account

    1. Open the Absa Banking App on your device
    2. Tap on I already have an account
    3. Select Personal account and tap Next
    4. Enter your ID number then tap Next
    5. Accept the Terms and Conditions
    6. Tap Scan my face and allow your Absa Banking app to access your camera
    7. Then your face will be scanned, and confirm the scan details
    8. View Personal details and tap verify my details
    9. Accept the verification message sent to you
    10.  Accept the Personal Client Agreement and tap Continue
    11.  Create a 5-digit PIN and tap Confirm PIN.
    12. Create your 5-digit app passcode and re-enter your passcode then tap Confirm
    13. Enable Touch ID or Facial recognition for your app and tap Continue
    14. Confirm your registration details then tap Complete registration
    15. You have Successfully registered your non-transactional account!
       

    Download user guide
     

    Always log out after using your Banking App.

  • Create log in credentials on your App using AbsaID Facial Biometrics

    1. Log in to your Absa Banking App
    2. Tap on Link this device
    3. Enter your ID number, then tap Next
    4. Accept the Privacy statement to scan your face and verify your identity
    5. Tap Scan my face and allow your Absa Banking app to access your camera
    6. Your face will be scanned, then confirm the scan details
    7. Create your digital banking password, then tap Confirm password
    8. Create your passcode and re-enter your passcode to confirm
    9. Enable Touch ID or Facial recognition for your app, then tap Continue
    10. Confirm your registration details, then tap Complete registration
    11. You have successfully created your AbsaID credentials!
       

    Download user guide
     

    Always log out after using your Banking App.

  • Register for Payshap

    1. Log in to your Absa Banking App
    2. Tap on your profile and select Register your cellphone number for PayShap now!
    3. Read the information, then tap Register now
    4. Your cellphone number will be prepopulated
    5. Select an account to link to your ShapID
    6. Accept the terms and conditions, then tap Next
    7. Confirm to have Absa as your primary ShapID
    8. Tap Next, then Confirm your details
    9. You’re now registered for ShapID
    10. Tap ‘Share’ to send your ShapID or tap ‘Done’ to return to the home screen
    11. You have successfully registered for Payshap!
       

    Download user guide
     

    Always log out after using your Banking App.

  • Deregister for Payshap

    1. Log in to your Absa Banking App
    2. Tap on Menu on the bottom left of the screen
    3. Tap PayShap
    4. Tap the cellphone number linked to your account
    5. Tap Deregister
    6. You have successfully deregistered for PayShap!

    Download user guide
     

    Always log out after using your Banking App.

How to bank securely

  • Reset your passcode

    1. On the Absa Banking App login screen click on Forgot Passcode?
    2. Tap on Scan face to reset passcode
    3. Accept the Privacy statement
    4. Tap Scan my face and allow your Absa Banking app to access your camera
    5. Your face will be scanned
    6. Once verified, create a 5-digit app passcode
    7. Re-enter the new passcode to confirm
    8. Passcode is successfully reset, then tap Done
    9. You have successfully Reset your password!
       
     
    Always log out after using your Banking App.
     

  • Retrieve your card PIN

    1. Log in to your Absa Banking App
    2. Tap Cards, then select the relevant card
    3. Tap Retrieve PIN
    4. Accept the verification request that pops up
    5. Slide to reveal PIN 
    6. You have successfully retrieved you card PIN!
       

    Download user guide

    Always log out after using your Banking App.

How to make payments

  • Add and pay an Absa listed beneficiary

    1. Log in to your Absa Banking App
    2. Tap Pay
    3. Select Pay a bill (Absa listed beneficiary)
    4. Select an institution and fill in Beneficiary details and tap Next
    5. Add the amount you would like to pay
    6. Tap Next and accept the verification request
    7. You have successfully paid and added an Absa listed beneficiary!
       

    Download user guide

    Note: Some institutions such as SARS, municipalities or department stores can't be paid normally because Absa has already added them as beneficiaries. These types of beneficiaries are called 'Absa listed beneficiaries'.
     

    Always log out after using your Banking App.

  • Add and pay a new beneficiary

    1. Log in to your Absa Banking App
    2. Tap Pay, then tap Pay Someone New
    3. Enter the amount, then select the relevant account
    4. Select  Use their account details
    5. Enter beneficiary details and the beneficiary name, select a bank then enter the account number
    6. Tap Next, select Beneficiary reference, select a beneficiary payment notification then select your payment notification
    7. Tap on Payment type and tap Pay
    8. Accept the verification request that pops up
    9. You have successfully paid and added a new beneficiary!
       

    Download user guide
     

    Always log out after using your Banking App.

  • Add a beneficiary

    1. Log in to your Absa Banking App
    2. Tap menu on the bottom left of your screen
    3. Tap beneficiaries
    4. Tap Add beneficiary
    5. Enter the beneficiary details and Notice of payment details
    6. Confirm if the details are correct and tap Save 
    7. Tap Done
    8. You have successfully added a beneficiary!
       

    Download user guide
     

    Always log out after using your Banking App.

  • Delete a beneficiary on your App

    1. Log in to your Absa Banking App
    2. Tap menu on the bottom left of your screen
    3. Tap beneficiaries, then tap the beneficiary
    4. Tap Edit
    5. Tap the bin icon and tap Confirm
    6. You have successfully deleted a beneficiary!
       

    Download user guide

    Always log out after using your Banking App. 

  • Redeem an in-coming SWIFT transaction

    1. A SWIFT payment SMS is sent to your cellphone
    2. Log in to your Absa Banking App
    3. Tap Menu, tap International Banking, then select SWIFT
    4. Select Inbound, incoming SWIFT transactions are displayed with an option to share your account details
    5. Select Incoming SWIFT transaction to redeem
    6. Select Sender type (Individual or Company), Reason for Payment and Sub-category for Payment
    7. Tap Next
    8. A summary of the transaction is displayed with a Reserve Bank Declaration
    9. Tap Accept transaction
    10. You have successfully redeemed your incoming SWIFT transaction! 
       

    Download user guide
     

    Always log out after using your Banking App.

  • Make an immediate interbank payment (IIP)

    1. Log in to your Absa Banking App
    2. Tap Pay, then tap Pay Someone New
    3. Enter the amount and select the relevant account
    4. Select  Use their account details
    5. Enter beneficiary details and the beneficiary name, select a bank then enter the account number
    6. Tap Next and enter a beneficiary reference
    7. Select Immediate interbank payment then tap pay
    8. Confirm the payment details and accept the disclaimer by clicking Accept
    9. A final payment confirmation will pop up and tap Accept
    10. You have successfully made an Immediate interbank payment!
       

    Download user guide

    Always log out after using your Banking App.

  • Make a once-off CashSend

    1. Log in to your Absa Banking App
    2. Tap the CashSend icon and select Once-off CashSend
    3. Enter an amount
    4. Enter the recipients mobile number, name and surname
    5. Enter your reference, then enter a 6-digit ATM access PIN and tap Next
    6. Enter your reference, access PIN, tap Next
    7. Confirm the beneficiary’s details  and tap CashSend
    8. For security reasons, you may share the ATM access PIN with the recipient 
    9. You have successfully sent a CashSend!
       

    Download user guide

    Always log out after using your Banking App.

  • Make a payment using Payshap

    1. Log in to your Absa Banking App
    2. Tap Pay, then tap Someone new
    3. Enter the amount you would like to pay
    4. Tap Use their ShapID
    5. Enter the Beneficiary ShapID and Select the Bank
    6. Confirm if the details are correct
    7. Enter the beneficiary reference, Notice of payment details, then tap Continue
    8. Tap Add and pay beneficiary
    9. Tap Pay and Accept the verification request, then tap Done
    10. You have successfully made a payment using PayShap!
       

    Download user guide
     

    Always log out after using your Banking App.
     

How to buy prepaid 

  • Buy prepaid electricity for a new beneficiary

    1. Log in to your Absa Banking App
    2. Tap on the Buy Electricity icon in the top right of the screen
    3. Tap Buy for someone new, enter Beneficiary name, meter number and notification.
    4. Tap Next and confirm the Meter details displayed on the screen.
    5. Tap Continue and select the account you would like to use, then enter the amount
    6. Select your notification option (how you would like to receive your token).
    7. Tap Continue and tap Purchase to confirm
    8. On the Confirm Purchase screen, accept the acknowledgement, then tap Purchase
    9. Accept the verification request that pops up
    10. Your token will display on the screen, then tap done
    11. You have successfully purchased your prepaid electricity!
       

    Download user guide
     

    Note: You can purchase a prepaid minimum amount of R30 to a maximum of R5000 per day. A prepaid maximum amount of R5 000 can be purchased per month. For prepaid electricity queries please call us on 08600 08600. 
     

    Always log out after using your Banking App.

  • Buy prepaid electricity for an existing beneficiary

    1. Log in to your Absa Banking App
    2. Tap on the Buy electricity icon on the top right of screen, then select beneficiary from the screen
    3. On the Purchase details screen, select the account you would like to use
      Enter the amount, select your notification option (how you would like to receive your token). Tap Next
    4. On the Confirm Purchase screen accept the acknowledgement
    5. Tap Confirm Purchase, then accept the verification request that pops up
    6. Your token will display on the screen. Tap done
    7. You have successfully purchased prepaid electricity!
       

    Download user guide
     

    Note: You can purchase a prepaid minimum amount of R30 to a maximum of R5000 per day. A prepaid maximum amount of R5 000 can be purchased per month. For prepaid electricity queries please call us on 08600 08600. 
     

    Always log out after using your Banking App.

  • Resend a prepaid electricity token

    1. Log in to your Absa Banking App
    2. Tap Buy electricity on the top right of the screen
    3. Tap Purchase history, then select your beneficiary
    4. Select the Successful purchase you want to resend
    5. The token will be displayed on the screen
    6. Tap on the Share function in the top right of the screen to resend the token
    7. Select your preferred communication channel to resend the token
    8. You have successfully resent your electricity token!
       

    Download user guide

    Always log out after using your Banking App.

How to manage your accounts 

  • Manage card limits

    1. Log in to your Absa Banking App
    2. On the bottom of your screen tap Cards
    3. Select the relevant card, then on the drop-down menu tap Card transaction limits
    4. Slide to set your limits
    5. Confirm Limits Change details, then tap Save
    6. Accept the verification request that pops up
    7. Tap Done
    8. You have successfully changed your card limits!
       

    Download user guide

    Always log out after using your Banking App. 

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  • Add another account profile

    1. Open your Absa Banking App
    2. On the Pre-login screen, tap Users on the top right
    3. Tap Add user
    4. Tap on I already have an account “When adding multiple user accounts, we need to disable your Fingerprint access on the app for safety purposes” will pop up, tap Continue
    5. Enter your ID Number, then tap Next (Business, Joint or Power of Attorney cannot register)
    6. Agree to the Privacy Statement, then tap Scan face
    7. Select profile that you would like to add
    8. Enter your new device nickname, or select Skip to continue
    9. Create a new 5-digit passcode, then re-enter the new passcode to confirm
    10. You have successfully added another account profile to your App
       

    Note: Biometric login will be disabled if more than one profile is added on the Absa Banking App and a passcode will be required for login instead.
     

    Download user guide

    Always log out after using your Banking App. 

  • Update contact details

    1. Login to your Absa Banking App
    2. Tap Menu on the bottom right of your screen, then tap Profile
    3. Tap Contact Details, then tap Edit
    4. Add your new contact details, then tap Continue
    5. Tap Save and accept the verification request  
    6. You have successfully updated your contact details!
       

    Download user guide
     

    Always log out after using your Banking App. 

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  • Update your FICA status

    1. Log in to your Absa Banking App
    2. Tap on your name at the top of the home screen Tap Personal details
    3. Tap Edit to update your Identity information
    4. Tap Upload documents to change your information or to update your FICA status
    5. Tap Add identity document, select the Type of document, then tap Continue
    6. View the File requirements, then tap OK
    7. Choose an option to upload the document
    8. Tap Add proof of residence, select the Type of document, then tap Continue
    9. View the File requirements, then tap OK
    10. Choose an option to upload the document, then tap Continue
    11. Tap Done when your document has been uploaded
    12. You have successfully updated your FICA status!

    Note: The following file types can be uploaded: GIF, JPEG, PDF, PNG and TIFF. The maximum file size you can upload is 4MB. If your file does not adhere to the above rules, it will not be selected and uploaded.
     

    After you have uploaded the documents it can take up to 48 hours before your FICA status will be updated on our system. Please note should we find the files you uploaded to be unsatisfactory, we will ask you to upload quality versions of the files.

    For any FICA-related queries, call the FICA Helpline on 0861 00 11 51 or email us at FICAhelp@absa.co.za.
     

    Any business customers with FICA-related queries need to contact their banker for assistance or call us on 0861 00 11 55.

     

    Download user guide

    Always log out after using your Banking App.

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  • Link your accounts to your Online Banking profile

    1. Log in to your Absa Banking App
    2. Tap Menu at the bottom right of your screen
    3. Scroll down, then tap Accounts settings
    4. Tap on the switch next to the required account to link it to your online banking profile
    5. Accept the verification request, then tap Save
    6. You have successfully linked your accounts to your Online Banking profile!
       

    Download user guide

    Note: You can link and unlink accounts on your individual profile only. Rewards accounts or accounts where monthly fees are paid from cannot be unlinked.  
     

    Always log out after using your Banking App. 

    Video player requires JavaScript enabled. You can watch this video here: https://www.youtube.com/watch?v=DISWhuTj48o

  • Place a Notice on your Absa Banking App

    1. Log in to your Absa Banking App
    2. Tap on the Notice Deposit Account
    3. Tap Manage, then Select Withdraw Funds
    4. Select the Notice option of when you would like to receive your funds
    5. Select a date by clicking on the calendar icon
    6. Select the account you want the money to be deposited into
    7. Add a withdrawal reference, then tap Next
    8. Accept the Terms and Conditions, then tap Confirm
    9. Accept the verification request
    10. You have successfully submitted your Notice!
       

    Download user guide
     

    Always log out after using your Banking App. 

  • Track the delivery of your new card

    1. Log in to your Absa Banking App
    2. Tap Cards at the bottom of your screen
    3. Select the card you would like to track the delivery for
    4. The status of your ordered card will be displayed.
       

    Download user guide
     

    Always log out after using your Banking App.

  • View card details

     

    1. Login to your Absa Banking App
    2. Tap Cards on the bottom of the screen
    3. Select the relevant card on the drop-down, then tap View card details
    4. Accept the verification request that pops up
    5. Slide to reveal expiry date or Slide to reveal CVV
    6. Tap Done
       

    Download user guide
     

    Always log out after using your Banking App. 

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  • Temporarily lock your card

    1. Login to the Absa Banking App
    2. On the bottom of the screen tap Cards
    3. Select the relevant card on the drop-down tap Temporary lock
    4. Select transactions you would like to temporarily lock and tap Confirm
    5. Accept the verification request sent to your registered device
    6. Tap Done
       

    Download user guide
     

    Always log out after using your Banking App. 

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  • Request a replacement card

    1. Log in to your Absa Banking App
    2. Tap Menu, tap Card then tap on the card you would like to Stop & Replace
    3. Tap Stop and Replace
    4. Tap on the drop-down menu, then select the reason for replacing your card
    5. Select the delivery method and tap Continue
    6. Accept the associated fees and tap Order new card
    7. You have successfully requested a replacement card!
       

    Download user guide

    Always log out after using your Banking App.

  • Give notice to use your card when travelling

    1. Log in to your Absa Banking App
    2. Tap Cards, then select the relevant card
    3. Tap Use card when travelling
    4. Select your Departure date, your Return date then tap Activate
    5. Accept the verification request, then tap Done
    6. You have successfully given notice to use your card when travelling!
       

    Download user guide
     

    Always log out after using your Banking App.

  • Add your card to your Apple Wallet

    1. Log in to your Absa Banking App
    2. Tap cards on the bottom left of the screen
    3. Tap the card you would like to add, then tap Add to Apple Wallet
    4. Once directed to Apple pay, tap Continue
    5. Tap Next, then tap Set up Passcode
    6. Accept the verification request, then tap Done
    7. You have successfully added your card to Apple pay!
       

    Download user guide
     

    Always log out after using your Banking App.

  • Add your card to your Samsung Pay

    1. Log in to your Absa Banking App
    2. Tap Cards on the bottom left of the screen
    3. Tap the card you would like to add
    4. Tap Add to Samsung Wallet
    5. Once directed to Samusung Pay, Agree to the terms and conditions
    6. You have successfully added your card to Samsung Pay!
       

    Download user guide
     

    Always log out after using your Banking App.

  • Add your card to your Google Pay

    1. Log in to your Absa Banking App
    2. Tap Cards on the bottom left of the screen
    3. Tap the card you would like to add
    4. Tap Add to Google Pay
    5. Once directed to Google Pay, tap Add to Wallet and Agree to the terms and conditions
    6. Set Google Pay as default or tap Not now
    7. You have successfully added your card to Google Pay!
       

    Download user guide

    Always log out after using your Banking App. 

  • Custom reinvest your Fixed Deposit Account

    1. Log in to your Absa Banking App
    2. Select Fixed Deposit Account
      Note: Matured Fixed Deposit Accounts are indicated with an exclamation mark (!)
    3. Tap Account, then tap New Investment instruction
    4. Select Custom reinvestment, then tap Next
    5. Complete details for steps 1 to 4 of Custom instruction, tap Next
    6. Accept the verification request that pops up
    7. You have successfully submitted your Fixed Deposit reinvestment!
       

    Download user guide
     

    Always log out after using your Banking App.

  • Change your Digital Banking limits

    1. Log in to your Absa Banking App
    2. Tap Menu in the bottom right of your screen
    3. Tap Digital limits
    4. Tap Edit in the top right of your screen
    5. Change your limit, then tap Save
    6. Accept the verification request
    7. You have successfully changed your digital limits!
       

    Download user guide
     

    Always log out after using your Banking App.

  • Resend Notice of payment

    1. Login to your Absa Banking App
    2. Tap Menu on the bottom right of your screen
      Tap Beneficiaries
    3. On the Payment tab, select your beneficiary
    4. Select the recent transaction
    5. Tap Resend notice of payment
    6. Fill in the details of the Beneficiary for the Notice Payment
    7. Tap My payment notification, then select your preferred notification
    8. Tap Resend payment notification
    9. You have successfully sent a notice of payment!
       

    Download user guide
     

    Always log out after using your Banking App. 

  • Reverse a debit order

    1. Login to your Absa Banking App
    2. Tap Menu on the bottom right of your screen
    3. Tap Debit Orders
    4. Select the account that was used to make the debit order payment
    5. Under Recent debit orders, tap on the debit order you would like to reverse
    6. View Transaction details, then Tap Reverse Payment
    7. Read the Important Information tap Next
    8. Select a Reason for reversal, Accept the acknowledgement, then tap Reverse payment
    9. Accept the verification request that pops up
    10. You have successfully reversed your Debit order!
       

    Note: Debit orders older than 40 days cannot be reversed on the App.

    The limit for online debit order reversal is R500. Should you need to reverse a higher amount, please email us at debitorder@absa.co.za or visit your nearest branch.
     

    Download user guide
     

    Always log out after using your Banking App. 

  • Auto reinvest your Fixed Deposit Account

    1. Log in to your Absa Banking App
    2. Select Fixed Deposit Account
      Note: Matured Fixed Deposit Accounts are indicated with an exclamation mark (!)
    3. Tap Account
    4. Tap New Investment instruction, then select Auto reinvest then tap Next
    5. Tap Confirm instruction, then tap Next
    6. Your Fixed Deposit reinvestment is successfully submitted
    7. Tap Done.
       

    Download user guide
     

    Always log out after using your Banking App.

  • Redeem your Absa Rewards in cash

    1. Login to your Absa Banking App
    2. On your Home screen select your Absa Rewards account
    3. Tap the icon above Spend, then select Cash
    4. Select the account where you want to transfer your cash Rewards
    5. Enter the amount you want to transfer, tap Next, then tap Confirm transfer
    6. Accept the verification request
    7. You have successfully redeemed your cash Rewards!
       
    Always log out after using your Banking App. 

  • Download Bank Statements

    1. Log in into your Absa Banking App
    2. On your Home page select the relevant account
    3. To tap the Statements tab
    4. Select the statement you would like to download
    5. Then Select a date range for your statement 
    6. Tap Download to accept the charges
    7. Your statement will be downloaded to your device
       

    Download user guide
     

    Always log out after using your Banking App. 

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  • View your bank statement

    appstatements

    1. Log in to your Absa Banking App
    2. On your Home page select the relevant account
    3. Tap the Transactions tab
    4. Select the date range of the transactions you would like to view  
    5. You have successfully viewed your statement!
       

    Download user guide
     

    Always log out after using your Banking App.

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    Banking app help guides

  • Download a stamped statement

    1. Log in to your Absa Banking App
    2. On your Home page select the relevant account
    3. Tap the Statements tab
    4. Select Download stamped statement (.pdf)
    5. Select the date range of your statement
    6. Tap Download, then tap Done
    7. You have successfully downloaded a stamped statement!
       

    Download user guide
     

    Always log out after using your Banking App.

  • Download a Home Loan e-stamped statement

    1. Log in to your Absa Banking App
    2. Select Home Loan account
    3. Tap on the Statements tab
    4. Select Download stamped statement
    5. Select the date range, then tap Done
    6. Tap Download to agree to the disclaimer, then tap Continue
    7. Select the file format in which you want to open your statement
    8. Tap tap to view or share your e-stamped statement
    9. You have successfully downloaded your e-stamped statement!
       

    Download user guide
     

    Always log out after using your Banking App.

  • Download a credit card statement

    1. Log in to your Absa Banking App
    2. Select the credit card account
    3. Tap the Statements tab
    4. Tap Download statement
    5. Select date range, then tap Ok
    6. Select the required statement from the list
    7. Select the file format, tap view or Download statement
    8. You have successfully downloaded your credit card statement!
       

    Download user guide
     

    Always log out after using your Banking App.

  • Download a tax certificate

    1. Log in to your Absa Banking App
    2. Tap Menu on the bottom right of your screen
    3. Scroll down and tap Tax certificates
    4. Tap the calendar icon to select your tax year
    5. Select your tax certificate type, then tap Continue
    6. Download your chosen tax certificate onto your device
    7.  You have successfully downloaded your tax certificate! 
       

    Download user guide
     

    Always log out after using your Banking App. 

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  • Download a bank confirmation letter

    1. Log in to your Absa Banking App
    2. On the bottom right of your screen tap Menu
    3. Scroll down and tap Documents, then tap Bank confirmation letter
    4. Select the relevant account, then Accept the verification request that pops up
    5. Save your letter
    6. You can now view your bank confirmation letter with an option to download
       

    Download user guide
     

    Always log out after using your Banking App. 
     
    Video player requires JavaScript enabled. You can watch this video here: https://www.youtube.com/watch?v=St6KlO0vEwE

  • Download proof of payment

    1. Log in to your Absa Banking App
    2. Tap Menu on the bottom right of your screen, then tap Beneficiaries
    3. On the Payments tab, select your beneficiary
    4. Tap Send notice of payment, then select the required payment
    5. Fill in the details of Notice of Payment
    6. Tap My payment notification, then select your preferred notification
    7. Tap Send notice of payment
    8. On the Overview screen, tap Confirm send
    9. You have successfully sent a notification of proof of payment!
       

    Download user guide
     

    Always log out after using your Banking App. 
    Video player requires JavaScript enabled. You can watch this video here: https://www.youtube.com/watch?v=nIdAnoQ1TEs

  • Request a Personal loan Settlement Letter

    1. Log in to your Absa Banking App
    2. Tap on your Personal loan account
    3. Tap the Documents tap
    4. Tap Settlement Quote, then tap Next
    5. Select a reason for viewing your quote
    6. Tap View settlement quote
    7. Tap Download  
    8. You have successfully requested your Personal Loan Settlement Letter!
       

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    Always log out after using your Banking App. 

  • Order a Card that is expiring on your Absa Banking App

    1. Log in to your Absa Banking App
    2. Tap cards at the bottom left of the screen
    3. If you have a card that will be expiring soon, an orange notification will appear on the cards tab
    4. Tap the orange tab to be routed to the order new card journey
    5. There are two options on how you can receive your card, the card can either be delivered via Courier services or can be collected at a branch of your choice
    6. If you select the face-to-face Courier option, your Delivery details will be displayed.
      Note: You cannot change the delivery address.
    7. You have the option to change your contact number, please be mindful that when you do change your contact number, your profile will be updated with the contact number provided. 
    8. Tap Continue
    9. Confirm if the details are correct and tap confirm
    10. Accept the verification request
    11. If you would like to see the progress of the delivery of your card tap “Track delivery”
    12. You have successfully ordered a new card!
       

    Note: The courier will contact you to arrange the delivery of the card. Please have proof of identity  available on the day of the delivery.
     

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    Always log out after using your Banking App. 

How to manage your AVAF account

  • Request an AVAF Settlement Letter

    1. Log in to your Absa Banking App
    2. Tap on your AVAF account
    3. Tap on the Documents tab
    4. Tap Request Settlement quote
    5. Enter your email address and tap Continue
    6. Confirm the request then tap Continue 
    7. You have successfully requested your AVAF Settlement Quote!
       

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    Always log out after using your Banking App. 

  • Request a car documents (Amortization schedule)

    1. Log in to your Absa Banking App
    2. Tap on the AVAF account
    3. Tap Documents
    4. Tap Amortization Schedule and tap Continue
    5. Enter your email address and tap Continue
    6. Confirm the request and tap Continue 
    7. You have successfully requested your Amortization Schedule!
       

    Download user guide

    Always log out after using your Banking App. 

  • Request car documents (NaTIS)

    1. Log in to your Absa Banking App
    2. Tap on your AVAF account
    3. Tap Documents
    4. Tap Electronic copy of NaTis and tap Continue
    5. Enter your email address and Tap Continue
    6. Confirm the request, then tap Continue 
    7. You have successfully requested a copy of your NaTIS documents!
       

    Download user guide

    Always log out after using your Banking App. 

How to manage your Home Loans account

  • Request a Home Loans settlement letter

    1. Log in to your Absa Banking App
    2. Tap on your Home Loans account
    3. Tap the Documents tab
    4. Tap Settlement quote and tap Get a settlement quote
    5. Tap Continue for a 5 days settlement amount
    6. Enter your email address and Tap Continue
    7. Confirm the request and tap Continue 
    8. You have successfully requested your Home Loans Settlement Letter!
       

    Download user guide

    Always log out after using your Banking App. 

How to manage your Insurance accounts

  • Apply for Ultimate Protector Plan

    1. Log in to your Absa Banking App
    2. Tap on Offers, then tap Ultimate Protector
    3. Read the information on the screen, then tap Apply now
    4. Complete the Health Questions, tick to declare your answers are truthful, then tap Next
    5. View the Cover and Premium details, select your desired cover amount, then tap Next
    6. Complete the required debit order details, then tap Next
    7. Complete the Beneficiary details, then tap Add beneficiary
    8. View the details and tick to agree to the declaration and Terms & Conditions, then tap Confirm
    9. Accept the verification request that pops up then tap Done
    10. You have successfully applied for an Ultimate Protector Plan!
       

    Note: Absa Ultimate Protector covers Death and Accidental disability for up to R1 000 000.
     

    Download user guide

    Always log out after using your Banking App.

  • Apply for Flexi Funeral Cover

    1. Log in to your Absa Banking App
    2. Tap Explore, then select Flexi Funeral Cover
    3. Tap Apply now
    4. Select your cover, then tap Continue
    5. If you want to add a member tap Add a family member
    6. Complete their details, tap Add family member, then tap Continue
    7. Complete debit order and beneficiary details, then tap Next 
    8. View the details, tick to agree to the terms and conditions, then tap Confirm
    9. Your application is approved then tap Done
    10. You have successfully applied for a Flexi Funeral Cover!
       

    Note: Flexi Funeral Cover offers up to R100 000 including extended family members.
     

    Download user guide

    Always log out after using your Banking App.

  • Submit a Flexi Funeral Plan claim

    1. Log in to your Absa Banking App
    2. Tap on the Insurance hub, then select your Flexi Funeral Insurance 
    3. Tap Submit a claim
    4. Read through the requirements, then tap Claim now
    5. Select the deceased member who passed away, the cause of death, then tap Continue
    6. Complete the payout details, then tap Continue 
    7. View details captured, then tick to declare the information supplied is true and correct
    8. Tap confirm and accept the verification request
    9. You have successfully submitted a claim! 

    Note: You can upload the documents or email the documents to funeral.absalife@absa.co.za. Call us on 0860 227 253 for assistance. 
     

    Download user guide
     

    Always log out after using your Banking App.

  • View your policy documents

    1. Log in to the Absa Banking App
    2. Tap on the Insurance tile 
    3. Select the insurance policy to view its documents
    4. Tap Documents, then select the document you want to view
    5. A PDF version of the document will open  
    6. You have successfully viewed your policy documents!

    Note: Documents for life and short-term policies can be viewed on the Absa Banking App as well as on Absa Online Banking.
     

    Download user guide

    Always log out after using your Banking App.

  • Request an Absa Instant Life quote

    1. Log in to your Absa Banking App
    2. Tap Offers, then select Absa Instant Life cover
    3. Read the information on the screen, then tap Quote
    4. Complete your Personal Details, then tap Next
    5. Slide to choose the Life Cover amount, then tap Yes, call me
    6. You have submitted your Absa Instant Life query. Tap Done
    7. You have successfully requested an Absa Instant Life cover quote!

    Note: Absa Instant Life provides an indicative quote. An Absa call centre agent will call you back for a full quote.
     

    Download user guide

    Always log out after using your Banking App. 

  • Add a beneficiary to your Absa Life policy

    1. Log in to your Absa Banking App
    2. Tap on the Insurance hub, then tap on your Absa Life policy
    3. Tap Manage then tap Manage beneficiaries
    4. Tap Add beneficiary and fill in your Beneficiary details
    5. Tap Continue and fill in beneficiary contact details, then tap Continue
    6. Allocate a percentage for each beneficiary or tap Share equally
    7. Tap Continue and review all details and tap Confirm
    8. Accept the verification request that pop ups
    9. You have successfully added a beneficiary to your Life policy!
       

    Download user guide
     

    Always log out after using your Banking App.

  • Edit your beneficiary on your Absa Life policy

    1. Log in to your Absa Banking App
    2. Tap on the Insurance hub and tap on your Absa Life policy
    3. Tap Manage then tap Manage beneficiaries
    4. Select the beneficiary that you would like to edit from the list
    5. Fill in the Beneficiary contact and Personal details then tap Continue
    6. Allocate a percentage for each beneficiary or tap Share equally
    7. Tap Continue and review the details and tap Confirm
    8. Accept the verification request that pops up
    9. You have successfully edited your Life policy beneficiary on your App! 
       

    Download user guide
     

    Always log out after using your Banking App.

  • Delete a beneficiary on your Absa Life policy

    1. Log in to your Absa Banking App
    2. Tap on the Insurance hub and tap on your Absa Life policy
    3. Tap Manage and tap Manage beneficiaries
    4. Tap Remove in the top right of the screen
    5. Tap on the bin icon to select the beneficiary that you want to remove
    6. Tap Yes on the pop up message to remove the beneficiary
    7. Allocate a percentage for each beneficiary or tap Share equally
    8. Tap Continue and review the details and tap Confirm
    9. Accept the verification request that pop ups
    10. You have successfully deleted a beneficiary!
       

    Download user guide
     

    Always log out after using your Banking App.

  • Change the payment details of your Absa Life policy

    1. Log in to your Absa Banking App
    2. Tap on the Insurance hub and tap on your Absa Life policy
    3. Tap Manage and tap Manage payment details
    4. Tap Edit payment details and fill in the required details
    5. Tap Continue and confirm the details
    6. Tick the consent box and tap Confirm
    7. You have successfully updated your Life policy payment details! 
       

    Download user guide
     

    Always log out after using your Banking App.

  • View your Absa Life policy documents

    1. Log in to your Absa Banking App
    2. Tap on the Insurance hub and select your policy
    3. Tap on the Documents tab
    4. Select the document you want to view
    5. You have successfully viewed you Life policy documents!
       

    Download user guide

    Always log out after using your Banking App. 

  • Submit a Retrenchment/Loss of Income claim on your Absa Life policy

    1. Log in to your Absa Banking App
    2. Tap on the Insurance hub and select your Absa Life policy and tap Submit a claim
    3. Select Retrenchment/ Loss of Income claim type
    4. Select your employment status and tap start claim
    5. Read through the requirements and tap next
    6. Complete Retrenchment/ Loss of income details and tap next
    7. Complete Employment details and tap next
    8. Confirm all data and tap confirm
    9. Upload or e-mail claim documents
    10. You have successfully submitted your Retrenchment/Loss of Income claim!
       

    Download user guide

    Always log out after using your Banking App. 

  • Pay arrears on your Absa Life Policy

    1. Log in to your Absa Banking App
    2. Tap on the Insurance hub and select your Absa Life policy
    3. Tap on the Pay arears card or Pay arears under the Manage tab
    4. Complete the payment details and tap Continue
    5. Confirm payment details and Confirm
    6. Accept verification request that pops up
    7. You have successfully submitted an arrears payment!
       

    Download user guide

    Always log out after using your Banking App. 

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