Banking app help guides

1. Open your Absa App on your new device
2. Tap I’m already with Absa
3. Tap Log in
   Enter your access account number, PIN number and your user number
   Tap Log in
4. Enter the missing characters of your online password
   Tap Continue
5. Accept the verification request sent to your current device
6. Enter your new device nickname or select Skip to continue
7. Create a new 5-digit passcode
   Re-enter the new passcode to confirm
8. Passcode is successfully created
   Dependent on your device you may enable Touch ID or Facial recognition for your app
9. Select Yes to accept new device as your verification device
10. Accept the verification request sent to your current device
11. Your new device is successfully linked
    

Download user guide

Always logout after using your app account

1. Select the Absa Banking App icon on your cellphone
2. Enter your Passcode or scan your fingerprint or face if you have enabled biometric login
3. You are now logged in

Download user guide

Always logout after using your app account

1. Open your Absa Banking App
2. On the passcode screen, tap on Users in the top right
3. Tap on Add user / Open account
4. Tap I’m already with Absa
5. Tap Log in
   Enter your access account number, PIN and user number for the account that should be added
   Tap Log in
6. Enter the missing characters of your online password
   Tap Continue
7. Accept the verification request/SureCheck sent to your current registered device
8. Enter your new device nickname or select Skip to continue
9. Create a new 5-digit passcode
   Re-enter the new passcode to confirm
10. Passcode is successfully created
11. Your account is now successfully added on the Absa Banking App
    

Download user guide
 

Note: Biometric login will be disabled if more than one profile is added on the Absa Banking App and a passcode will be required for login instead.
 

Always logout after using your app account

1. Logon to the Absa Banking App
2. Tap on Offers
3. Select Life Cover
4. Read the information on the screen and tap Apply now
5. Complete the Health Questions, tick to declare your answers are truthful and tap Next
6. View the Cover and Premium details, select your desired cover amount and tap Next
7. Complete the required debit order details and tap Next
8. Complete the Beneficiary details and tap  Add beneficiary
9. View the details and tick to agree to the declaration and Terms & Conditions and tap Confirm
10. Accept the verification request that pops up
11. You have successfully applied for the Absa Ultimate Protector life cover
    Tap Done

Note: Absa Ultimate Protector covers Death and Accidental disability for up to R1 000 000.

Download user guide

Always logout after using your app account

1. Logon to the Absa Banking App
2. Tap on the Insurance tile and select your Flexi Funeral insurance (can’t seem to find the Insurance tile on my app)
3. Tap Submit a claim
4. Read through the requirements and tap Claim now
5. Select the deceased member who passed away, the cause of death and tap Continue
6. Complete the Deceased Details and Tap Continue
7. View details captured and tick to declare the information supplied is true and correct
   Tap confirm
8. Accept the verification request
9. Your claim is successfully submitted
   Tap Done

Note: You will need to email the required documents to funeral.absalife@absa.co.za. You may also contact the call centre for assistance on 0860 227 253.

Download user guide

Always logout after using your app account

1. Logon to your Absa Banking App
2. Tap on your name at the top of the home screen
3. Tap Personal details
4. Tap Edit to update your Identity information
5. Tap Upload documents to change your information or to update your FICA status
6. Tap Add identity document, select the Type of document, then tap Continue
7. View the File requirements and tap OK
8. Choose an option to upload the document
9. Tap Add proof of residence, select the Type of document, then tap Continue
10. View the File requirements and tap OK
11. Choose an option to upload the document
12. Tap Continue
13. Your document has been uploaded
    Tap Done
     

Note: The following file types can be uploaded: GIF, JPEG, PDF, PNG, TIFF. The maximum file size you can upload is 4MB. If your file does not adhere to the above rules, it will not be selected and uploaded.
 

After you have uploaded the documents it can take up to 48 hours before your FICA status will be updated on our system. Please note should we find the files you uploaded to be unsatisfactory, we will ask you to upload quality versions of the files.
 

For any FICA-related queries, call the FICA Helpline on 0861 00 11 51 or email us at FICAhelp@absa.co.za.

Any business customers with FICA-related queries need to contact their banker for assistance or call us on 0861 00 11 55.

Download user guide

Always logout after using your app account

1. Logon to the Absa Banking App
2. Tap on your Life @ Absa Online policy
3. Tap Manage
   Tap Manage beneficiaries
4. Tap Add beneficiary
   Fill in your Beneficiary details
   Tap Continue
5. Fill in beneficiary contact details
   Tap Continue
6. Allocate a percentage for each beneficiary or tap Share equally
   Tap Continue
7. Review all details
   Tap Confirm
8. Accept the verification request sent to your registered device
9. Your beneficiary is successfully added
   Tap Done

Download user guide

Always logout after using your app account

1. Logon to the Absa Banking App
2. Tap Menu in the bottom right of your screen
3. Tap Digital limits
4. Tap Edit in the top right of your screen
5. Change your limit
   Tap Save
6. Tap OK to acknowledge the pop-up message
7. Accept the verification request that pops up
8. Limit changed successfully
   Tap Done
   

Download user guide

Note: If your Absa Online Banking limits are changed to zero, you will need to visit an Absa branch to reset your limit.
 

Always logout after using your app account

1. Log in to the Absa Banking App
2. Tap Menu in the bottom right of your screen
3. Tap Cards
4. Select the relevant Card
5. Tap View card details
6. Accept the verification request that pops up
7. Slide to reveal expiry date or Slide to reveal CVV
8. Tap Done

Download user guide

Always logout after using your app account

1. Logon to the Absa Banking App
2. Tap Menu in the bottom right of your screen
3. Tap Debit orders
4. Select the account that was used to make the debit order payment
   Under Recent debit orders tap on the debit order you would like to reverse
5. View Transaction details
   Tap Reverse Payment
6. Read the Important Information and tap Next
7. Select a Reason for reversal
   Accept the acknowledgement
   Tap Reverse payment
8. Accept the verification request that pops up
9. Debit order is successfully reversed
   Tap Done

Download user guide

Debit orders older than 40 days cannot be reversed on the app.

The limit for an in-app debit order reversal is R500. Should you need to reverse a higher amount, please forward a request to debitorder@absa.co.za or visit your nearest branch.

Always logout after using your app account

1. Logon to the Absa Banking App
2. Tap on your Life @Absa Online policy
3. Tap Manage
   Tap Manage beneficiaries
4. Tap Remove in the top right of the screen
5. Tap on the bin icon to select the beneficiary that you want to remove
6. Tap Yes on the pop up message to remove the beneficiary
7. Allocate a percentage for each beneficiary or tap Share equally
   Tap Continue.
8. Review the details
   Tap Confirm
9. Accept the verification request sent to your registered device
10. Your beneficiary is successfully updated
    Tap Done
    
    

Download user guide

Always logout after using your app account

1. Logon to the Absa Banking App
2. Select Fixed Deposit Account
   Note: Matured Fixed Deposit Accounts are indicated with an exclamation mark (!)
3. Tap Account
4. Tap New Investment instruction
   Select Auto reinvest
   Tap Next
5. Tap Confirm instruction and then tap Next
6. Your Fixed Deposit reinvestment is successfully submitted
   Tap Done

Download user guide

Always logout after using your app account

1. Logon to the Absa Banking App
2. Select your Absa Rewards account from the home screen
3. Select the Cash option under Redeem Rewards
4. Select the account where you want to transfer your cash rewards
   Enter the amount you want to transfer
   Tap Next
5. Tap Confirm transfer
6. Accept the verification request sent to your registered device
7. Your cash rewards are successfully redeemed

1. Logon to the Absa Banking App
2. Tap Menu in the bottom right of your screen
3. Tap Cards
4. Select the relevant card
5. Tap Use card when travelling
6. Select Departure date
   Select Return date
   Tap Activate
7. Accept the verification request sent to your registered device
8. Tap Done

Download user guide

Always logout after using your app account

1. Log in to your Absa Banking App
2. Select credit card account
3. Tap the Statements tab
4. Tap Download statement
5. Select date range and tap OK
6. Select the required statement from the list
7. Select file format
8. You can now view and share the downloaded statement

Always logout after using your app account

1. Logon to the Absa Banking App
2. Tap on Menu in the the bottom right of your screen
   
3. Tap Documents
4. Tap Tax certificates
5. Select the required tax year by taping the calendar icon
6. Tap on the required tax certificate type
7. Once the year and tax certificate type have been chosen, tap Continue
8. Download the chosen tax certificate and share through your preferred communication channel

Always logout after using your app account

1. Logon to the Absa Banking App
2. Tap Menu in the bottom right of your screen
3. Scroll down and tap Documents
4. Tap Bank confirmation letter
   Select the relevant account
5. Accept the verification request that pops up
6. Select file format
7. You can now view your bank confirmation letter with an option to download