With ChatWallet you can

Shield

Receive money

Get paid directly into your ChatWallet.

Mobile
Make payments

Using a cellphone number or bank account details.

Switch

Buy electricity

Buy electricity 24/7 while you chat in WhatsApp.

Switch

Buy airtime and data

Buy airtime and data
easily on ChatWallet.

Switch

Withdraw what you need

Take out the amount you need and keep the rest safe in your Wallet.

Everything you need to know

ChatWallet how to guides

  • Register for ChatWallet

    1. Save Absa ChatWallet (086 000 2428) on your device contacts
    2. Open WhatsApp on your device, then tap Absa ChatWallet
    3. Type Hi to register, select New to ChatWallet, then select Get started
    4. Tap on “I have one” if you have an ID number
    5. Enter your South African ID number, then tap Next
    6. Accept the Privacy statement
    7. Tap Scan my face and allow WhatsApp to access your camera
    8. Your face will be scanned. Confirm the scan details
    9. Go back to WhatsApp, then Confirm details
    10. Enter your 5-digit Online banking PIN, or create a new PIN if you do not have an online banking code
    11. You have successfully registered for ChatWallet!

    Download user guide

  • Log into ChatWallet

    1. Open WhatsApp on your device
    2. WhatsApp "Hi" to Absa ChatWallet (086 000 2428)
    3. Tap on Start banking
    4. Enter your 5-digit PIN (same as online banking PIN or the one that you created if you do not have online banking) 

    Download user guide

  • Reset Your ChatWallet PIN

    1. Open WhatsApp on your device
    2. WhatsApp "Hi" to Absa ChatWallet (086000 2428)
    3. Tap on Start banking
    4. Select Forgot your Digital PIN
    5. Tap on Allow Access
    6. Tap on Allow camera access then scan your face
    7. Tap on Let's begin
    8. Tap on Allow access Motion and Orientation
    9. Create your new 5-digit PIN
    10. Confirm your new 5-digit PIN
    11. Tap on Continue to my wallet
    12. You have successfully reset your PIN!

    Download user guide

  • Buy airtime, data or electricity using ChatWallet

    1. Open WhatsApp on your device
    2. WhatsApp "Hi" to Absa ChatWallet (086 000 2428)
    3. Click on Start Banking
    4. Type in your ChatWallet PIN
    5. Tap Buy
    6. Select what you want to buy (airtime, data or electricity)
    7. Follow the steps in the chat
    8. You have successfully bought airtime, data or electricity on ChatWallet!

    Download user guide

  • Withdraw money on ChatWallet

    1. Open WhatsApp on your device
    2. WhatsApp "Hi" to Absa ChatWallet (086000 2428)
    3. Click on Start Banking
    4. Type in your ChatWallet PIN
    5. Tap More options and tap Main menu
    6. Select Withdraw Money
    7. Tap Amount
    8. Select an amount from the list or tap own amount and enter the relevant amount
    9. Enter a 6-digit ATM PIN
    10. A CashSend SMS will be sent to your cell phone number
    11. You have successfully withdrawn money from ChatWallet!

    Download user guide

  • Make Payments on ChatWallet

    1. Open WhatsApp on your device
    2. WhatsApp "Hi" to Absa ChatWallet (086000 2428)
    3. Click on Start Banking
    4. Type in your ChatWallet PIN
    5. Tap Pay (Customer has the option to choose between Buy, Pay or More options)
    6. Select a Cellphone Number or A bank account
    7. Follow the steps in the chat
    8. You have successfully made a Payment on ChatWallet!

    Download user guide