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Support when a loved one is lost

Losing a loved one is hard and sorting out their affairs can be overwhelming. With Absa Life, there's less to worry about. Use our guidelines for help with your claim process.

What do you need to be able to claim?

You will need to provide the following documents:

  • Completed claim form
  • Completed BI 1663 (Notification of death)
  • Certified copy of the death certificate
  • Certified copy of your ID, if you are not the main member/policy holder
  • Certified copy of the deceased’s ID
  • Completed police report if the death occurred due to unnatural causes
  • Proof of banking details (not older than three months) is required if the proceeds are paid into any other bank than Absa Bank
  • Proof of residential address
  • Where no beneficiary is noted, a letter of authority is required. The policy number must be stated on the letter of authority.

Remember that you can get your documents certified at your nearest Absa branch, police station or a commissioner of oaths.

Explore all the ways you can submit a funeral claim

Absa Banking App

Absa Online

Contact us

  • Absa Banking App

    Step 1: Login on to the Absa Banking App.
    Step 2: Select the Insurance dashboard, select your Funeral policy and then select funeral claims.
    Step 3: Complete the claim details.
    Step 4: Confirm all details and submit the claim.
    Step 5: Upload claim documents.
    Step 6: An assessor will evaluate your claim, we will finalise your claim, and you will receive a notification on the outcome of your claim.
    Step 7: Valid claims are paid into your bank account.

    Don’t have your Banking App? Find out how download.

  • Absa Online

    Step 1: Login on to Absa Online Express Banking.
    Step 2: Select the Insurance dashboard, then select Funeral claims.
    Step 3: Select the applicable policy number and complete the claim details.
    Step 4: Confirm all details and submit the claim.
    Step 5: Upload claim documents.
    Step 6: An assessor will evaluate your claim, we will finalise your claim, and you will receive a notification on the outcome of your claim.
    Step 7: Valid claims are paid into your bank account.

  • Contact us

    Email process
    Step 1: Print a copy of the Absa Life claim form, complete the relevant sections and gather all the required claim documents.
    Step 2: Send your completed claim form and documents to funeral.absalife@absa.co.za
    Step 3: An assessor will evaluate your claim, we will finalise your claim, and you will receive a notification on the outcome of your claim.
    Step 4: Valid claims are paid into your bank account.

    Phone number
    Absa Life: 0860 227 253

    OR

     Visit your nearest branch

Need more information

  • The BI 663 Form and death certificate

    • A BI 1663 Form is the official notification of death, completed by the person reporting the death. The doctor (medical practitioner or traditional leader) involved in certifying the death, the undertaker facilitating the burial, and a Home Affairs official each have a section to complete. If a Home Affairs official is not available, a South African Police Service member may complete it on their behalf. The BI 1663 Form is available at authorised undertakers, the Department of Home Affairs, government mortuaries and hospitals.
    • The Department of Home Affairs issues death certificates.
    • A police report (download here) and a letter from the hospital are also required if a member passes away unnaturally during an operation.

  • Missed premiums

    • Unmet premiums are the missed premium payments during your policy’s lifetime. Missed premium payments are deducted at claims stage.

  • Receiving payout

    We cover your credit card if:

    • You are 18 years or older;
    • You have an Absa Personal Credit Card with a limit of up to R300 000; and
    • You are earning an income, are not older than 63 years and full-time employed for Plan Ax, otherwise Plan Bx will be offered to you if you are not earning an income.

    The benefits are:

    • The outstanding balance on your personal credit card is paid out in the case of death, permanent disability, terminal illness or critical illness.
    • If you become temporarily disabled or cannot earn an income, the plan will pay 5% of the outstanding balance monthly for a limited time.
    • Multiple claims are allowed for both the Temporary Disability and Loss of Income Benefits.
       

  • The 6-month waiting period

    • To help keep our premiums affordable, we have a six-month waiting period for death due to natural causes. The six months start when we receive your first premium. For example, if you pay your first premium on 1 March, you can claim after 1 September.

  • Claiming on behalf of someone else

    If you are not the policyholder or listed as a beneficiary on the policy, you will need a letter of authority to submit a claim. The policy number must be stated on the letter of authority. A letter of authority will identify you as having the legal power to submit a claim and receive the proceeds. It is a legal requirement obtained from the Master of the High Court.

  • Unclaimed benefit

    What’s an unclaimed benefit?

    • A benefit that can't be paid to you or your beneficiary due to an un-submitted claim, or because we cannot contact you or a claimant.
    • The benefit will remain unpaid until it is rightfully claimed.
    • We will use all means to contact you and your beneficiaries or claimants. Please note this process may incur certain administrative costs and it is your responsibility to ensure that your contact details are always up to date.
    • If you nominate a beneficiary, please ensure that their personal details, address and relationship to you are regularly updated.

Absa Life Limited is an insurer licensed to conduct life insurance business (I121) and an Authorised Financial Services Provider (FSP 36116).
Registration number 1992/001738/06. Terms and conditions apply.

Please note: To provide our products and services, we collaborate with other companies, some of which may use our branding. Our Privacy Policy does not apply to these companies' websites. For their privacy policies, please refer to the respective service provider's site.

Need more help?

Contact Absa Life for assistance with claims or queries

Contact us:
Call us on: 0860 227 253
Email us at: lifeclaims@absa.co.za