We know the unexpected happens
COVID-19 is not a specific exclusion on Absa Life policies. A claim resulting from the virus will be covered subject to the general terms and conditions of your policy.
Speak to one of our agents for peace of mind.
Contact Absa Life for any queries or to submit a claim on 0860 227 253
What do I need to be able to claim?
In order for a funeral claim to be processed, the client will need to provide the following documentation:
- Completed claim form
- Completed BI 1663 (Notification of death)
- Certified copy of the death certificate
- Certified copy of claimant's identity document – if the claimant is not the Main Member/Policy Holder
- Certified copy of deceased’s identity document
- A completed police report is required if death occurred due to unnatural causes
- Proof of banking details (not older than 3 months) is required if the proceeds are paid into any other bank, other than Absa Bank
- Where no beneficiary is noted, a Letter of Authority is required
Once you have all of the documentation mentioned above, you can email them to firstname.lastname@example.org to submit your claim. Remember, you can get your documents certified at your nearest Absa branch, police station or at a commissioner of oaths.
Submitting a funeral claim to Absa life doesn’t have to be complicated
Receiving your payout
If you have an Absa bank account, you should get paid on the same day, provided that the claim has been approved and that all requirements have been met. If payment needs to be made to a non-Absa bank account, given that the claim has been approved and all conditions have been met, payment could take up to 72 hours to reflect in your bank account.
Need more information?
A BI 1663 Form is the official notification of death. It is completed by the person reporting the death, the doctor (medical practitioner or traditional leader) involved in certifying the death, the undertaker facilitating the burial, and a Home Affairs official – each have a section to complete. If a Home Affairs official is not available, a member of the South African Police Service may complete it on their behalf. The BI 1663 Form is available at authorised undertakers, the Department of Home Affairs, government mortuaries and hospitals.
Death certificates are issued by the Department of Home Affairs.
A police report (download here) and letter from the hospital are also required if a member passed away unnaturally during an operation.
To help us keep our premiums affordable we have a 6 month waiting period for death due to natural causes. The 6 months starts from when we receive your first premium. As an example if you pay your first premium on the 1st March, you can make claims after the 1st September.
If you are not the policy holder or listed as a beneficiary on the policy, you will need a letter of authority to submit a claim. A letter of authority will identify you as the person as having the legal power to submit a claim and receive the proceeds thereof. It is a legal requirement and is obtained from the Master of the High Court.
Unmet premiums are the premiums that were missed during the lifetime of the active policy. A reason for this may be due to the lack of funds in the policyholder’s bank account. Missed premiums will be deducted at claims stage.
If you cancel a policy due to a rejected claim, you will not receive a refund of your premiums. Please note that a separate cancellation request must be submitted if you want to cancel your policy after the rejection of a claim.
Need more help?
Contact Absa Life for any queries or submit a claim on:
0860 227 253
Underwritten by Absa Life (Absa Life Limited, registration number 1992/001738/06)