The journey we are on


Our journey started with a focus on basic banking needs (i.e. payments, transfers, prepaid and CashSend), making it more user-friendly for you. Now we want to make it even more fun and human, allowing you to personalise your app and continuously improve it. To do this we want your help. Tell us what features you need and how we can make it easier for you to do your banking, anytime, anywhere.

If you have any further feedback or suggestions for features please let our app team know by sending them feedback to bankingapp@absa.co.za

Banking App Touch ID
Banking App Home Screen Profile Setup
Banking App Home Screen
Banking App payment Hub

Search for Absa Banking in the following app stores

Features and benefits

Manage your money on the move and around the clock with our secure and easy-to-use banking app. We are constantly adding new features and will continue doing so. We’ll also keep you updated on innovative new functionality.

Journey
Our journey so far enables you to:
  • Register for digital banking which gives you access to both mobile and online banking
  • Log in instantly
  • Personalise your app
  • Share account details directly from the app
  • Pay your bills
  • Buy prepaid airtime, data and SMS bundles
  • Send money using CashSend
  • Transfer money between your accounts
  • View your accounts
  • Create and manage beneficiaries
  • Manage your card limits

More information

  • How will the banking app make my life easier?

    You can now do your mobile banking safely, quickly and easily by using your smartphone free of charge on all networks.

  • Can I use both mobile banking apps?

    You can still use your old and new mobile banking app.

    Keep in mind that our new app doesn’t have all the features of the old version yet, so while we keep on enhancing and adding exciting features to our new app, you can still use the old one to bank without any hassles.

  • Is the banking app safe to use?

    Yes, our app is on a secure platform and you can bank safely. 

  • Is my mobile device compatible?

    The app can be downloaded on the following mobile devices:

    • iOS, Android and Windows devices
    • OS version 4.1 upwards
    • iOS app is optimised for OS 7 upwards
    • Windows app is optimised for OS 8.1 upwards

    Our app does not support jail broken or routed devices for your own security purposes.

  • What is the difference between my pin, password and passcode?

    Card Pin

    Your card pin is linked to your bank card.  You will enter it when withdrawing from the ATM or making a payment at a point-of-sale machine.

    Digital Pin 

    Your digital pin is linked to your digital access account number. You will enter this pin with your account number when logging onto online banking or when linking a device on your app. Your digital pin is used when logging onto your online banking and your mobile app.

    Password 

    Your password is also used when accessing your online banking and when linking a device on your app. You will generally be asked for the missing characters of this password. 

    Passcode

    This is the 5-digit number that is created when you link your app to a specific device. This will be used to log into the app every time after you have linked your device. Each device you link your account to will have its own 5-digit passcode. 

  • Can I log into my account on other devices?

    Yes, you can log into your account on other devices. You will however need to link your account to that device in order to do so. You can currently link five devices to one account. 

  • Do I have to be an Absa customer to use the app?

    Currently you do need to have an Absa account to use the functionality on the new mobile banking app. Non-Absa Bank customers may still use the older mobile banking app.

  • Does the app cost anything?

    No – it is free to download and use. You will only be charged for some transactions.

  • Is the app available in other languages?

    Our app is available in both English and Afrikaans once you have securely logged onto the app to start banking. The pre-logon screens are only available in english. 

Need more help?

Let one of our consultants assist you.

Call us on:

08600 08600

Email us at:

absa@absa.co.za