Here’s what you need to know if you are:

If you’re cancelling your Home Loan within 90 days: 

  1. Here’s what you need to do and what we’ll do: 
    • You need to submit a 90-day cancellation notice via your Absa Banking App or Absa Online, or by calling 0860 111 007. 
    • We’ll calculate your outstanding balance and appoint a cancellation attorney. You’ll need to sign the necessary documents with the attorney and pay the cancellation fees. 
    • You must settle the outstanding balance by way of guarantee. Your attorney will lodge the cancellation at the deeds office. 
    • We’ll refund any excess funds into your chosen account. If you haven’t chosen an account, we’ll pay this to your attorney. 
  2. If you have an Absa FlexiReserve facility: 
    • This facility will be suspended as soon as your cancellation attorney issues guarantees for the outstanding balance. 
    • Withdrawing from this account after guarantees have been issued means that your attorney will need to stop the cancellation process. 
    • Withdrawing cash from this account will increase your outstanding balance. 
  3. Fees and attorney charges to consider: 
    • If you give notice within 90 days, you’ll only be charged interest on the outstanding balance for the relevant number of days. 
    • Your cancellation attorney will charge you a fee for administering the cancellation. This must be paid to them directly. 
  4. Insurance considerations: 
    • If you have Homeowner’s Comprehensive Insurance, make sure your home remains insured until the cancellation process is complete. 
    • If you have life insurance, make sure that it remains in place until the cancellation process is complete. 
    • If the above-mentioned policies are paid from your Home Loan Account, call Absa Life on 0860 227 253 and Absa Insurance Company on 0860 100 876 to make new payment arrangements. 

If you’re cancelling your Home Loan with immediate effect: 

  1. Here’s what you need to do and what we’ll do: 
    • You’ll need to submit an immediate cancellation notice via your Absa Banking App or Absa Online, or by calling 0860 111 007. 
    • We’ll calculate your outstanding balance and appoint a cancellation attorney. You’ll need to sign the necessary documents with the attorney and pay the cancellation fees. 
    • You must settle the outstanding balance by way of guarantee. Your attorney will lodge the cancellation at the deeds office. 
    • We’ll refund any excess funds into your chosen account. If you haven’t chosen an account, we’ll pay this to your attorney.  
  2. If you have an Absa FlexiReserve facility:  
    • It will be suspended as soon as your cancellation attorney issues guarantees for the outstanding balance. 
    • Withdrawing from this account after guarantees have been issued means that your attorney will need to stop the cancellation process. 
    • Withdrawing cash from this account will increase your outstanding balance. 
  3. Fees and attorney charges to consider: 
    • If you give immediate notice, you’ll be charged early termination fees plus interest on the outstanding balance, for up to 90 days. 
    • Your cancellation attorney will charge you a fee for administering the cancellation. This must be paid to them directly.  
  4. Insurance considerations: 
    • If you have Homeowner’s Comprehensive Insurance, make sure that your home remains insured until the cancellation process is complete. 
    • If you have life insurance, make sure that it remains in place until the cancellation process is complete. 
    • If the abovementioned policies are paid from your Home Loan Account, call Absa Insurance Company on 0860 100 876 and Absa Life on 0860 227 253 to make new payment arrangements. 
  • Once you’ve paid up your Home Loan, you’ll need to cancel it to get your title deed. 
  • You can cancel your Home Loan at a branch or by calling 0860 111 007. 
  • A cancellation attorney will be appointed to cancel your Home Loan at the deeds office. 
  • No bank fees are charged for a paid-up Home Loan, but you’ll need to pay your attorney’s fees. 
  • If you have Homeowner’s Comprehensive Insurance that is debited from your Home Loan Account, you’ll need to move your debit order to a different account. Call 086 010 0876 for help. 
  • Once your Home Loan has been cancelled, your attorney will pay Absa the cancellation costs and we’ll refund you any extra money. 

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Call: 0860 111 007

International: +27 11 501 5048

Email: home@absa.co.za