Absa is always looking for new ways to enhance your banking experience. That’s why I’m here to answer all your banking-related questions on your Banking App in real time, 24/7.  

How can Abby help me?

I’m the easiest way to get help with your banking. Just type any question about your banking I will give you an answer, instantly! 

I can show you how to:

  • Navigate your Absa Banking App
  • Stop or replace cards
  • Reverse debit orders
  • Show you different ways to send cash
  • Get eStatements and a bank confirmation letters
  • Buy airtime, data and electricity 
  • Get tax certificates
  • Link or unlink your devices
  • Open an investment account
  • Apply for a loan
  • Pay for goods using QR codes
  • Make international payments
  • And much more!

You can get more out of our Banking App with live guidance from Abby

Hi, I’m Abby! Your new virtual assistant.

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Frequently Asked Questions
  • Who is Abby?

    Abby is your virtual assistant on your Absa Banking App. Abby answers your questions about your banking. Abby can give you information about banking products and help you apply for insurance, investments,  loans and more.

  • Where can I find Abby?

    You’ll find Abby on your Absa Banking App. Tap on the Abby icon in the top right-hand corner of your App home screen to start a chat.

    Abby will be available on Absa Online, WhatsApp Banking, and other channels in the future.

  • How does Abby work?

    Abby is powered by artificial intelligence which means you can get answers to your banking-related questions instantly, whenever you need to.

  • Do I need a smartphone to chat to Abby?

    Yes, you do. You need a device that is either iOS or Android compatible and, you need to download and register your Absa Banking App.

  • What can Abby help me with?

    Abby will answer all your banking-related questions in real time, 24/7.

    Abby can give you step-by-step instructions on how to:


    • Downloading an eStatement
    • Completing a CashSend
    • Paying existing beneficiaries
    • Adding a new beneficiary
    • Buying prepaid data, airtime and electricity
    • Stopping or replacing a card
    • Managing devices
    • Downloading a tax certificate
    • Downloading a stamped bank statement
    • Getting a bank confirmation letter
    • And much more

    Abby can also help you get:

    • Funeral Cover
    • Fixed Deposits
    • Life Cover (Ultimate Protector)
    • Unit trusts
    • Credit cards
    • Personal Loans
    • And more

    And Abby is being continuously upgraded which means she will always be getting better at helping you finds the information that you need.

  • Who will Abby be available to?

    Abby is available to all Absa customers using the Absa Banking App.

  • What languages does Abby use?

    Abby only speaks English.

  • Abby didn’t understand my question. Did I do something wrong?

    No. Abby is continuously learning and will be able to respond to more questions in the future. But Abby will give you onscreen prompts to help you find what you are looking for.

  • Can I still get in touch with the call centre if I need to?

    Yes, our call centre personnel will be available to handle any queries or requests that you may have. But it is far easier, quicker and cheaper to to ask Abby because Abby uses no data.

  • Is Abby available for use 24/7?

    Yes, Abby is available 24/7.

  • Is Abby safe to use?

    Yes, all your information is safe when you chat with Abby. The chatbot is only available to use once you’ve securely logged in to the Absa Banking App.

  • Will I use data when I chat with Abby?

    No, Abby can only be used once you’ve logged in to the Absa Banking App, which is zero-rated, which means that you won’t use any data while using the App.

Contact details 

Call us on 08600 08600