Frequently Asked Questions
Absa Virtual Assistant is a market-leading virtual banking assistant that can guide you on how to perform frequent transactions on the Banking App. The Virtual Assistant can give you step- by- step instructions, or take you straight to the right place if you’re in a hurry.
Absa Virtual Assistant can help you find product information, download documents and statements, add and pay beneficiaries, stopping/replacing a card, and many more.
Absa Virtual Assistant is currently available on the Absa Banking App and will be rolled out to Absa Online Banking , the website, WhatsApp Banking, and more channels in the future.
Absa Virtual Assistant has an intuitive user interface through which you can send a request. The assistant will respond and handle your query in a conversational manner. The Virtual Assistant can give you step- by- step instructions or take you straight to the right place if you’re in a hurry. It will also give you product information and help you apply for insurance including funeral cover, investments, and credit products.
Yes, a smart device is required to interact with Absa Virtual Assistant. iOS and Android devices are supported.
Absa Virtual Assistant will be available for use from the Notifications screen for iOS devices, and Messages screen for Android devices. Following authentication, to start chatting with Absa Virtual Assistant, simply tap on the Ask me icon at the bottom of the screen.
Absa Virtual Assistant will be able to guide you through navigation and provide product information. At the moment, it can assist you with the requests below:
How-to guides for:
- Downloading an eStatement
- Completing a CashSend
- Paying existing beneficiaries
- Buying prepaid data, airtime and electricity
- Adding a new beneficiary
- Stopping a card
- Managing devices
- Downloading a tax certificate
- Downloading a stamped bank statement
- Getting a bank confirmation letter.
Product information for:
- Funeral Cover
- Fixed Deposit
- Life Cover (Ultimate Protector)
- Unit trusts
- Credit Card
- Personal Loans
Like any assistant, Absa Virtual Assistant will learn how to do more for you over time. We’ll keep you updated as the Absa Virtual Assistant adds more features and becomes even better at seamlessly integrating into your digital banking life.
Absa Virtual Assistant will be available to all Absa customers using the Absa Banking App on both iOS and Android smartphones.
Absa Virtual Assistant is available in English only.
Currently, Absa Virtual Assistant can guide you through navigational queries, how-to guides and product information. In the future, Absa Virtual Assistant will be able to complete requests like sending a bank statement to your personal email address.
Absa Virtual Assistant currently supports how-to navigational guides and product information requests. It is continuously learning and will be able to respond to expanded sets of questions in the future. To improve your experience with Absa Virtual Assistant, follow the on-screen prompts when chatting with Absa Virtual Assistant.
Yes, our Call Centre personnel remain available to handle any queries or requests that you may have. However, we encourage you to use Absa Virtual Assistant for your general enquiries about navigation and product information.
Yes, Absa Virtual Assistant is available for use at any time for your convenience.
We can assure you that the use of Absa Virtual Assistant is safe, as the chatbot resides within the authenticated environment of the Banking App i.e. Absa Virtual Assistant is only available when you securely logon to the Banking App.
No, as Absa Virtual Assistant resides within the banking app, which does not use any data provided that you have a positive data balance or are connected to Wi-Fi you will not incur any additional data costs or fees for using the banking app or Absa Virtual Assistant.
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