You can get more out of our Banking App with live guidance from Abby
Hi, I’m Abby! Your new virtual assistant.
Just ask me. I am always here to help.
Abby is your virtual assistant on your Absa Banking App. Abby answers your questions about your banking. Abby can give you information about banking products and help you apply for insurance, investments, loans and more.
You’ll find Abby on your Absa Banking App. Tap on the Abby icon in the top right-hand corner of your App home screen to start a chat.
Abby will be available on Absa Online, WhatsApp Banking, and other channels in the future.
Abby is powered by artificial intelligence which means you can get answers to your banking-related questions instantly, whenever you need to.
Yes, you do. You need a device that is either iOS or Android compatible and, you need to download and register your Absa Banking App.
Abby will answer all your banking-related questions in real time, 24/7.
Abby can give you step-by-step instructions on how to:
Abby can also help you get:
And Abby is being continuously upgraded which means she will always be getting better at helping you finds the information that you need.
Abby is available to all Absa customers using the Absa Banking App.
Abby only speaks English.
No. Abby is continuously learning and will be able to respond to more questions in the future. But Abby will give you onscreen prompts to help you find what you are looking for.
Yes, our call centre personnel will be available to handle any queries or requests that you may have. But it is far easier, quicker and cheaper to to ask Abby because Abby uses no data.
Yes, Abby is available 24/7.
Yes, all your information is safe when you chat with Abby. The chatbot is only available to use once you’ve securely logged in to the Absa Banking App.
No, Abby can only be used once you’ve logged in to the Absa Banking App, which is zero-rated, which means that you won’t use any data while using the App.
Call us on 08600 08600