Struggling to make your monthly repayments is an unpleasant situation to be in. However, being financially unstable and over-indebted does not need to be your financial end. Debt counselling could be the help you need get your finances under control.


The National Credit Act and the National Credit Regulator (NCR) provides qualifying South Africans access to a debt counsellor. The debt counsellor draws up a debt repayment plan and budgeting advice at a fee. 

How debt counselling works

If you feel you could be in financial difficulty the worst thing is to do nothing. Here’s how you can get help and assistance.


Reach out to us, your bank

  • Reaching out to us when you know you cannot make your payments is the best thing to do. Don't allow fear to stop you from seeking help.
  • If we can’t help you, then we will suggest debt counselling.

Contact a debt counsellor for an assessment

  • A debt counsellor will look at your financial situation plus your expenses and income.
  • Then they will suggest ways that you can move forward.

The debt counsellor will put forward a plan

  • If your debt counsellor finds you cannot pay back your debts, they contact us to renegotiate your loan terms and share their payment plan.
  • We will accept or decline the plan.
  • If we agree to the plan, your debt counsellor will file the plan in court and a consent order will be granted.

The payment plan is put in place

  • You begin your payment plan with assistance from your debt counsellor.
  • While you are on your payment plan, you will not be able to get more credit until your debts have been repaid.

Debt counselling is ongoing

  • The debt counsellor will then help you with budgeting advice and tips to help you manage your finances through this period.
Get in touch for more help and support

Approaching us or a debit counsellor when you need help managing your finances is a smart move. It will save you a lot of trouble down the line and could help alleviate your financial situation

Learn more about managing your home loan debt.


Get in touch

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