Get insurance in one place

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Instant claims
Log claims anywhere, anytime on your Activate app.

Shield

Save time
Get insured online with no paperwork.

Mobile

Save money
Get discounts when you add more to your cover.

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Get rewarded
Earn Cash back rewards for driving well.

What you need to know about your cover:

  • Car

    • Open driver policy (anyone driving your car is covered)
    • Up to 40% cash back in rewards monthly for good driving 
    • Free telematics device is installed if one or more policy premiums have been paid.
    • View your trips and rewards on your App
    • Easy claims for accidents and damage
    • Tracking if your car is stolen or hijacked
    • 24-hour emergency assistance


    Get a quote

  • Home and building

    • Cover for unforeseen and accidental damage
    • 24-hour electrical, plumbing and emergency assistance
    • Fixed excess regardless of your claim amount
    • Security guards at your home for up to five days after a break-in
       

    Get a quote

  • Contents and valuable possessions

    Cover for:

    • Accidental & unforeseen damage 
    • Natural disasters, including damage due to power surges, lightning and earthquake damage
    • Intrusions like theft and break-ins 
    • Weather damage

    Get a lower premium by adding more products to your cover
     

    Get a quote

  • Terms and conditions

    Want to find out more about what’s covered with Activate?

    Discover what’s covered and what’s not in our terms and conditions.

What do I get with Activate?

Saving you money

The more you insure, the more you save.

Track your trips on your app and get up to 40% cash back for your driving plus an extra 10% for Absa clients and much more.

Saving you time

Conveniently get a quote, manage your policy, track your trips, view your rewards and even 

submit and track your claims online.

Keeping you safe

Stay connected and secure.
 

See activate assist

Get the most out of your cover with your App

Convenient and secure access to your insurance. Manage your policy, track your driving, log claims and get weather alerts. 

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Frequently Asked Questions

  • General queries

    How can I contact Activate?

    If you need any assistance, please call us on 0860 222 762 during office hours (08:00 to 16:30, Mondays to Fridays) or send an email to activateadmin@absa.africa. To ensure a quick response, please include your policy number in the subject line.


    In the case of a home, medical or roadside emergency, please use the Emergency button on your Activate App or call 0860 222 762.
     

    Where can I send queries to?

    You can use the Activate App to send us any queries or feedback. Click on Menu, then Contact us.

    Alternatively,you can also email claim-related queries to activateadmin@absa.africa or all other queries to activateadmin@absa.africa. To ensure a quick response, please include your policy and identity/passport number.

    Please allow two business days for feedback.
     

    How do I download the Activate App?

    Download the latest version of the Activate App from your app store. Once your policy has been activated, you can use your identity/passport number to sign in.

    If you need help,please call us on 0860 222 762 during office hours (08:00 to 16:30, Mondays to Fridays) or send an email to activateadmin@absa.africa. To ensure a quick response, please include your policy number in the subject line.


    What is an excess?

    An excess is the portion of a valid claim that you need to pay yourself. The basic excess amount is shown on your Policy Schedule. In some cases, additional excesses may also apply. These will also be listed on your policy schedule.

    Can I insure my motorcycle, caravan or trailer with Activate?

    Activate doesn’t cover motorcycles, caravans or trailers. However, you can call Absa Insurance Company on 0860 20 21 22 to cover these items.

    How do I update my details and my cover?

    Call us on 0860 222 762 during office hours (08:00 to 16:30, Mondays to Fridays) or send an email to activateadmin@absa.africa. To ensure a quick response, please include your policy number in the subject line.

    How do I submit a claim?

    If you’re injured or if your vehicle needs to be towed, please use the Emergency button on your Activate App or call our Emergency Assist Line on 0800 046 637.Submit a claim easily on your Activate App. Call our Emergency Assist Line if you are injured or if your vehicle needs to be towed.

    Submit a claim easily on your Activate App:

    • Select the Claims icon on the home screen, then select the relevant vehicle.
    • Select the type of incident you’re claiming for.
    • Capture the date, time and location of the incident.
    • Done! Your claim has been submitted.

    If you don’t have the Activate App, call us on 0860 222 762 during office hours (08:00 to 16:30, Mondays to Fridays) or send an email to activateclaims@absa.africa and a friendly call centre agent will call you back and assist you with the process. To ensure a quick response, please include your policy number in the subject line.

    Reporting an insured event

    Where an insured event results in or may give rise to a claim, you must:

    • Notify us as soon as reasonably possible after the event. Claims must be reported within 31 (thirty‑one) days of the incident.
    • Not admit any fault or make any offer, promise or payment related to the event without the insurer’s permission.
    • Report the incident to the police within 24 hours.
    • Provide us with the police case number as soon as it is available.
    • Submit a full description of the loss.
    • Disclose details of any other insurance that may cover the loss.
    • Provide all information and documents reasonably requested in relation to the claim.
    • Supply any required proof, information or sworn declarations.

    Immediately on receiving any notice of claim, correspondence, summons or legal process issued or initiated against you in connection with the event, please forward it onto us.


    How do I track a claim?

    You can track the progress of your claim by clicking on Claims in progress on the Activate App

    Alternatively, call us on 0860 222 762 during office hours (08:00 to 16:30, Mondays to Fridays) or send an email to activateclaims@absa.africa. To ensure a quick response, please include your policy number in the subject line.

    Is my data secure?

    Yes, we’ve built our platform according to the highest security standards. Please refer to our terms and conditions. Your data will remain private and secure at all times.

    How will my personal information be used?

    Your privacy is important to us and we will therefore not sell, rent or provide your personal information to unauthorised third parties for their independent use, without your consent. Your telematics data is used to calculate your driver score and track the location of your vehicle in the event of a serious incident. The information from your telematics device will not be used when approving or rejecting your claims.

    How do I request confirmation of cover, a cross-border letter or a tax certificate?

    Call us on 0860 222 762 during office hours (08:00 to 16:30, Mondays to Fridays) or send an email to activateadmin@absa.africa. To ensure a quick response, please include your policy number in the subject line.

    Who do I contact to find out if I have car hire included in my policy?

    Car hire is optional cover that you can add to your policy. You can check your Policy Schedule to see if you have this cover. Alternatively, call us on 0860 222 762 during office hours (08:00 to 16:30, Mondays to Fridays) or send an email to activateadmin@absa.africa. To ensure a quick response, please include your policy number in the subject line.

    Who can I contact if I am experiencing any problems with my Activate app?

    In the event of any error messages reflecting on your app when trying to log in, please contact us on 0860 222 762 during office hours (08:00 to 16:30, Mondays to Fridays),or, send an email to  activateadmin@absa.africa and a friendly consultant will assist you. To ensure a quick response, please include your policy number in the subject line.

    Who do I contact if I’m unhappy with Activate’s service?

    You can lodge a written complaint with Absa Insurance Company’s Customer Care Desk by calling 0860 111 665 or sending an email to aiscomplaints@absa.co.za

    Alternatively, you can approach the National Financial Ombud Scheme by calling 0860 800 900 or sending an email to info@nfosa.co.za
    You can approach the Financial Advisory and Intermediary Services Ombud if a complaint regarding the financial service rendered to you is not resolved to your satisfaction. Call 012 762 5000 or send an email to info@faisombud.co.za

     

  • Emergency queries

    What should I do if I’m involved in a car accident?

    If you’re involved in an accident, please do not leave the scene of the accident, unless you’re injured and transported to hospital by ambulance. Please use the Emergency button on your Activate App, which will connect you directly to the call centre, where you can request assistance from an agent. Alternatively, contact Activate Assist on 0800 046 637.

    Please note that any costs incurred for services you arrange yourself, without prior authorisation from the Absa Activate Emergency Assist call centre, will not be reimbursed.


    What should I do if my car breaks down?

    Please use the Emergency button on your Activate App. This will give you a direct line to the call centre where you can ask an agent for assistance. Alternatively, you can call Activate Assist on 0800 046 637.

    Please note that any costs incurred for services you arrange yourself, without prior authorisation from the Absa Activate Emergency Assist call centre, will not be reimbursed.

    What is covered under ActivateAssist emergency assistance?

    Activate Assist provides you with immediate access to a team of dedicated case managers, together with a national complement of accredited assistance service providers who’ll assist with roadside emergencies and home emergencies.

    Benefit limits and exclusions

    • Five incidents are covered per policyholder per year.
    • All benefits are limited to a callout plus one hour of labour, unless stated otherwise.
    • All parts, materials and fuel are excluded.


    Cover inclusions

    • 24-hour roadside assistance: Towing (mechanical, electrical and accident) , emergency fuel delivery, tyre change, jump-start, locksmith and armed response.
    • 24-hour home assistance: Plumbing, electrical, appliance, pest control, locksmith, glazier and tree felling.
    • 24-hour medical assistance: Emergency medical response, medical transport, medical advice hotline, referrals to GPs and specialists, and trauma counselling.
    • Home Drive: Whether you need to be driven home from a party, your vehicle has gone in for a service or broken down, or you need transport to and from the airport, we’ll ensure that you are transported to your home or work safely.

     

    Please refer to your policy documents for more information.

  • Home Drive

    What does the Home Drive benefit entail?

    Whether you need to be driven home from a party, your vehicle has gone in for a service or broken down, or you need transport to and from the airport, we’ll ensure that you are transported to your home or work safely.


    The driving team consists of a back-up driver and vehicle, and a lead driver who’ll drive you home in your own vehicle or, if preferred, in the dispatched vehicle. The back-up driver will follow and collect the lead driver from your home.


    How do I access the Home Drive benefit?

    Press the Emergency button on the Activate App and, once you get through to an agent, request the Home Drive service to get you home safely. Alternatively, you can call Activate Assist on 0800 046 637.

    Does Home Drive also allow my passengers to use this benefit?

    Yes, passengers in the specified vehicle are covered under this benefit. Up to four passengers can be transported at no cost, provided that the entire trip is not more than 50km, takes no longer than one hour and everybody is transported to one address.

    
 Use the Emergency button on the Activate App or call Activate Assist on 0800 046 637 to book your trip.

    In which areas is Home Drive available?

    This service is available in Johannesburg, Pretoria, Cape Town, Durban, Bloemfontein, Mbombela, George, Gqeberha and East London.

  • Telematics device

    How does it work?

    Your Activate telematics data is used to calculate your driver score and track the location of your vehicle in the event of a serious incident. The information from your Activate telematics device will not be used when approving or rejecting your claim.

    What steps do I need to follow to get a telematics device installed in my vehicle?

    Once you’ve signed up for Activate Vehicle Insurance (telematics) and your policy has been activated, we’ll call you to arrange installation if one or more policy premiums have been paid. We’ll also book an appointment at your nearest approved fitment centre. Please take your ID or driving licence to the installation.

    If you don’t receive a call after you’ve paid one policy premium, please contact us on 0860 222 762 during office hours (08:00–16:30, Mondays to Fridays) or email activateadmin@absa.africa. To ensure a quick response, please include your policy number in the subject line.

    Will I be charged extra for the telematics device and installation?

    The cost of the device and installation is already included in your insurance premium. However, if you miss your installation appointment, a R600 rebooking fee will apply.

    Will the telematics device installed in my vehicle affect my vehicle’s warranty?

    No. The device is engineered and installed following strict guidelines to ensure that it doesn’t interfere with your vehicle’s warranty in any way.

    How do I know if my trips are being recorded?

    If you have the Activate telematics device installed in your vehicle, all your trips will be recorded. Your trip information should reflect on your Activate App within a few minutes of each trip’s end. If this doesn’t happen, please call 0860 222 762 during office hours (08:00 to 16:30, Mondays to Fridays) or send an email to activateadmin@absa.africa. To ensure a quick response, please include your policy number in the subject line.

    Can my telematics device be used to reject my claim?

    The information from your Activate telematics device is used to score your driving trips and track the location of your vehicle in the event of a serious incident. The information from the telematics device won’t be used when approving or rejecting your claims.

    Can the telematics device damage my vehicle’s battery?

    Our tracking units are highly energy efficient. Battery drain may occur due to factors outside the control of the tracking device. In most cases, battery issues are pre‑existing or unrelated to the tracking device and it is recommended not to remove the device until the root cause has been identified.

 If concerns arise, we recommend having the vehicle’s battery professionally tested. If you suspect that the telematics unit is causing the issues, please email a draw test and detailed diagnostics report from a dealer or RMI-affiliated workshop to activateadmin@absa.africa for investigation.

    How do I test the panic button?

    The panic button must be installed in your vehicle, never on the key ring. 

    To test it, press and hold the panic button for at least three seconds. You’ll then get a call from our Emergency Support line. Please ensure that your phone is not set to block spam calls. If you don’t receive a call from us, use the Emergency button on the Activate App or call 0800 046 637.

    How do I get a replacement panic button? 

    Send an email to orders@sealtron.co.za, including your policy number, vehicle registration number and delivery address. Please note that the cost of the replacement panic button is for your account.

  • Activate Rewards wallet

    How do I sign up for Activate Rewards?

    To be eligible for Activate Rewards, your insurance policy must be active and the telematics device must be installed in your vehicle. Rewards calculation will only start once these requirements have been met.

    Where can I view my Activate Rewards

    Your Rewards can be viewed on the Activate App.

    How are Activate Rewards calculated?

    You’re rewarded for demonstrating good driving behaviour across four aspects: legal driving, focused driving, anticipative driving and night-time driving. The value in your Activate wallet will increase/decrease depending on your driving behaviour on a weekly basis.

    When can I access the Rewards in my Wallet?

    All Rewards are paid on the last day of the month. Check your Activate App for the amount of your Rewards and pay dates. If you pay your insurance premium debit order with your Absa bank account, we’ll increase your Rewards payout by a further 10%.

    How can I maximise the Rewards in my Wallet?

    To maximise the Activate Rewards in your wallet, focus on improving the four key areas of good driving: avoid harsh braking, acceleration and cornering, drive within the speed limit and avoid driving between 19:00 and 05:00 whenever possible.

    What if I have a harsh event in between my good driving behaviour?

    The harsh event is likely to affect your overall trip rating, depending on the severity of the event.

    Can my Wallet go into the negative?

    No, your Wallet cannot go into the negative.

    Can my Wallet value fluctuate from month to month?

    Yes. The value can increase from month to month, but it will not decrease once you have earned the cash-back reward. If you have been driving harshly, you will receive a R 0.00 reward for that month.

    How do I query my Rewards?

    Open the Activate App and check if your Rewards are showing. If you have a query, call 0860 222 762 or email activateadmin@absa.africa.

    If you’re experiencing issues with accessing the Activate App, please contact us on 0860 222 762 during office hours (08:00 to 16:30, Mondays to Fridays) or send an email to activateadmin@absa.africa and a friendly consultant will assist you. To ensure a quick response, please include your policy number in the subject line.

    What happens to my Rewards if I cancel my policy?

    Unfortunately, in the event of your policy being cancelled, you will forfeit any pending rewards payouts.  

     

Our approved service providers

Find your nearest approved service providers.

Would you like to become an approved service provider? Find out more about  our vendor process.

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Absa Banking App

Absa Group Limited.

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Need more help?

To submit a claim:

Download the Activate App

Queries:

Call us on: 0860 222 762

Email us at: activateadmin@absa.africa