Online banking – how to register and login

1. On the Absa website home page click on Logon in the top right of the screen
2. Enter your Access account number
3. Enter your Online PIN
4. Verify the user number (Note: This field is defaulted to main User 1. Other users given access to the account need to enter the user number allocated to them)
   Click Next
5. Enter the missing characters of your password that you created when you logged in to Absa Online Banking for the first time (Note: Password is case sensitive)
   Click Logon
6. You will be directed to the Absa Online main account page
   
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   Note: We are in the process of upgrading our internet banking. If you cannot find any feature you are looking for, please click Full Service.

1. On the Absa website home page click on Logon in the top right of the screen
2. Log into your account using your credentials
3. Select Personal
4. Click Reset pin 
   Enter your access account number, PIN number, user number  
   Click Proceed
5. Surecheck/RVN will be delivered to the cell phone number on our records
6. Confirm the transaction as instructed in the message sent to your cell phone
7. Enter only the required characters of your password, your ATM card number and PIN number 
   Click Next
8. Choose a strong 5-digit PIN 
   Confirm your 5-digit PIN 
   Click Next
9. Your PIN is now changed  
   
10. Click Done 
    

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Always logout after using your online account

1. On the Absa website home page click on Logon in the top right of the screen
   
2. Logon to Absa Online Banking
3. Click Menu in the top left of your screen
4. Scroll down and select Settings
5. Click Manage devices
   Select Link a device
6. Download the Absa Banking App on your device
   Click I have installed the App once download is complete
7. On the prompt screen select No, I don’t have it if you don’t have a current verification device
8. Select the reason for verification device being unavailable
   Note: read the details in the information box
   Click Next
9. Enter your previous App passcode, ATM card number and PIN
   Click Next
10. A QR code will pop up
11. Open your Absa Banking App to link new device
    Select I’m already with Absa
    Tap Scan QR code on the top
    Scan the QR code using your device
12. Enter device nickname then tap Next or Skip to continue
13. Create a new 5-digit app passcode
    Re-enter 5-digit passcode to confirm
    Dependent on your device you may enable Touch ID or Facial recognition for your app
    Tap Continue
14. Your new device is successfully linked

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Always logout after using your online account

1. Open your Absa Banking App
2. Select I’m already with Absa
3. Enter your account number and card PIN
4. Tap Log in
5. Enter the missing characters of your password
6. Tap Continue
7. Approve the verification request sent to your primary device
8. Select a possible reason for not receiving your verification
9. The current verification device will be delinked
   Tap Confirm
10. Enter the passcode of the App you deleted
11. Enter your ATM card number and PIN
    Tap Continue
12. Enter the nickname of your linked device or tap Skip
13. Create a 5-digit passcode
14. Passcode created successfully
15. Tap Continue
16. Your device is now your verification device

1. Open your Absa Banking App
2. Select Link this device
   Enter your South African ID number
   Tap Next
3. Tick to accept the Terms and Conditions
   Tap Scan my face
4. Tap on Allow to access your phone’s camera
5. Look directly at your phone to scan your face
6. A verification message will be sent to your app or cellphone number
   Tap Next
7. Approve the verification message sent to your app or cellphone number
8. Enter your new device nickname or tap Skip to continue
9. Create a new 5-digit passcode
   Re-enter the new passcode to confirm
10. Your passcode is successfully created
    You may enable Touch ID or Facial recognition for your app (depending on your device)
11. Your device is successfully linked
    Tap Done

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Note: This linking process is only available if you have a valid South Africa ID number and photo registered with the Department of Home Affairs.

Please ensure that you are using the latest version of the Absa Banking App and that your cellphone number is updated with Absa.

If you are using an alternative identification method, you may link your device using your existing logon details.

Always logout after using your app account

1. Dial *120*2272# and enter your LAST KNOWN 5-digit PIN
   Tap Send
2. Select option 1 to Reset PIN
   Tap Send
3. Enter your ID/Passport number
   Tap Send
4. Enter a new 5 digit PIN
   Tap Send
5. Your PIN is now successfully reset

Safety tip: We will never send you a link requesting your PIN and password