Banking app help guides

1. Open your Absa App on your new device
2. Tap I’m already with Absa
3. Tap Log in
   Enter your access account number, PIN number and your user number
   Tap Log in
4. Enter the missing characters of your online password
   Tap Continue
5. Accept the verification request sent to your current device
6. Enter your new device nickname or select Skip to continue
7. Create a new 5-digit passcode
   Re-enter the new passcode to confirm
8. Passcode is successfully created
   Dependent on your device you may enable Touch ID or Facial recognition for your app
9. Select Yes to accept new device as your verification device
10. Accept the verification request sent to your current device
11. Your new device is successfully linked
    

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Always log out after using your Banking App.

1. Open the Absa Banking App on your device
2. Tap login and enter your passcode or login using biometrics if you have biometrics enabled
    

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Always log out after using your Banking App.

1. Open the Absa Banking App on your device
2. Tap on I already have an account
3. Select Personal account and tap Next
4. Enter your ID number then tap Next
5. Accept the Terms and Conditions
6. Tap Scan my face and allow your Absa Banking app to access your camera
7. Then your face will be scanned, and confirm the scan details
8. View Personal details and tap verify my details
9. Accept the verification message sent to you
10.  Accept the Personal Client Agreement and tap Continue
11.  Create a 5-digit PIN and tap Confirm PIN.
12. Create your 5-digit app passcode and re-enter your passcode then tap Confirm
13. Enable Touch ID or Facial recognition for your app and tap Continue
14. Confirm your registration details then tap Complete registration
15. You have Successfully registered your non-transactional account!
     

Always log out after using your Banking App.

1. Open your Absa Banking App
2. On the passcode screen, tap Users on the top right
3. If you are a registered Absa account holder the message “When adding multiple user accounts, we need to disable your Fingerprint access on the app for safety purposes” will pop up, tap Continue
4. Tap Add user / Open account
5. Tap Link this device
6. For a personal account Enter your ID Number, then tap Next
7. Agree to the Privacy Statement, then tap Scan face
8. Accept the verification request sent to your cellphone
9. Enter your new device nickname, or select Skip to continue
10. Create a new 5-digit passcode, then re-enter the new passcode to confirm
11. Your passcode is successfully created
12. You have successfully added another account profile to your App!
     

Note: Biometric login will be disabled if more than one profile is added on the Absa Banking App and a passcode will be required for login instead.
 

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Always log out after using your Banking App. 

1. Log in to your Absa Banking App
2. Tap on Offers, then tap Ultimate Protector
3. Read the information on the screen, then tap Apply now
4. Complete the Health Questions, tick to declare your answers are truthful, then tap Next
5. View the Cover and Premium details, select your desired cover amount, then tap Next
6. Complete the required debit order details, then tap Next
7. Complete the Beneficiary details, then tap Add beneficiary
8. View the details and tick to agree to the declaration and Terms & Conditions, then tap Confirm
9. Accept the verification request that pops up then tap Done
10. You have successfully applied for an Ultimate Protector Plan!
     

Note: Absa Ultimate Protector covers Death and Accidental disability for up to R1 000 000.
 

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Always log out after using your Banking App.

1. Log in to your Absa Banking App
2. Tap on the Insurance hub, then select your Flexi Funeral Insurance 
3. Tap Submit a claim
4. Read through the requirements, then tap Claim now
5. Select the deceased member who passed away, the cause of death, then tap Continue
6. Complete the payout details, then tap Continue 
7. View details captured, then tick to declare the information supplied is true and correct
8. Tap confirm and accept the verification request
9. You have successfully submitted a claim! 
   

Note: You can upload the documents or email the documents to funeral.absalife@absa.co.za. Call us on 0860 227 253 for assistance. 
 

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Always log out after using your Banking App.

1. Log in to your Absa Banking App
2. Tap on your name at the top of the home screen Tap Personal details
3. Tap Edit to update your Identity information
4. Tap Upload documents to change your information or to update your FICA status
5. Tap Add identity document, select the Type of document, then tap Continue
6. View the File requirements, then tap OK
7. Choose an option to upload the document
8. Tap Add proof of residence, select the Type of document, then tap Continue
9. View the File requirements, then tap OK
10. Choose an option to upload the document, then tap Continue
11. Tap Done when your document has been uploaded
12. You have successfully updated your FICA status!
    
    

Note: The following file types can be uploaded: GIF, JPEG, PDF, PNG and TIFF. The maximum file size you can upload is 4MB. If your file does not adhere to the above rules, it will not be selected and uploaded.
 

After you have uploaded the documents it can take up to 48 hours before your FICA status will be updated on our system. Please note should we find the files you uploaded to be unsatisfactory, we will ask you to upload quality versions of the files.

For any FICA-related queries, call the FICA Helpline on 0861 00 11 51 or email us at FICAhelp@absa.co.za.
 

Any business customers with FICA-related queries need to contact their banker for assistance or call us on 0861 00 11 55.

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Always log out after using your Banking App.

1. Login to your Absa Banking App
2. Tap Menu on the bottom right of your screen
   Tap Beneficiaries
3. On the Payment tab, select your beneficiary
4. Select the recent transaction
5. Tap Resend notice of payment
6. Fill in the details of the Beneficiary for the Notice Payment
7. Tap My payment notification, then select your preferred notification
8. Tap Resend payment notification
9. You have successfully sent a notice of payment!
    

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Always log out after using your Banking App. 

1. Logon to the Absa Banking App
2. Tap Menu in the bottom right of your screen
3. Tap Digital limits
4. Tap Edit in the top right of your screen
5. Change your limit
   Tap Save
6. Tap OK to acknowledge the pop-up message
7. Accept the verification request that pops up
8. Limit changed successfully
   Tap Done
    

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Note: If your Absa Online Banking limits are changed to zero, you will need to visit an Absa branch to reset your limit.
 

Always log out after using your Banking App.

1. Login to your Absa Banking App
2. Tap Cards on the bottom of the screen
3. Select the relevant card on the drop-down, then tap View card details
4. Accept the verification request that pops up
5. Slide to reveal expiry date or Slide to reveal CVV
6. Tap Done
    

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Always log out after using your Banking App. 

1. Login to your Absa Banking App
2. Tap Menu on the bottom right of your screen
3. Tap Debit Orders
4. Select the account that was used to make the debit order payment
5. Under Recent debit orders, tap on the debit order you would like to reverse
6. View Transaction details, then Tap Reverse Payment
7. Read the Important Information tap Next
8. Select a Reason for reversal, Accept the acknowledgement, then tap Reverse payment
9. Accept the verification request that pops up
10. You have successfully reversed your Debit order!
     

Note: Debit orders older than 40 days cannot be reversed on the App.

The limit for online debit order reversal is R500. Should you need to reverse a higher amount, please email us at debitorder@absa.co.za or visit your nearest branch.
 

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Always log out after using your Banking App. 

1. Log in to your Absa Banking App
2. Tap on the Insurance hub, then tap on your Absa Life policy
3. Tap Manage then tap Manage beneficiaries
4. Tap Add beneficiary and fill in your Beneficiary details
5. Tap Continue and fill in beneficiary contact details, then tap Continue
6. Allocate a percentage for each beneficiary or tap Share equally
7. Tap Continue and review all details and tap Confirm
8. Accept the verification request that pop ups
9. You have successfully added a beneficiary to your Life policy!
    

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Always log out after using your Banking App.

1. Log in to your Absa Banking App
2. Tap on the Insurance hub and tap on your Absa Life policy
3. Tap Manage and tap Manage beneficiaries
4. Tap Remove in the top right of the screen
5. Tap on the bin icon to select the beneficiary that you want to remove
6. Tap Yes on the pop up message to remove the beneficiary
7. Allocate a percentage for each beneficiary or tap Share equally
8. Tap Continue and review the details and tap Confirm
9. Accept the verification request that pop ups
10. You have successfully deleted a beneficiary!
     

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Always log out after using your Banking App.

1. Log in to your Absa Banking App
2. Select Fixed Deposit Account
   Note: Matured Fixed Deposit Accounts are indicated with an exclamation mark (!)
3. Tap Account, then tap New Investment instruction
4. Select Custom reinvestment, then tap Next
5. Complete details for steps 1 to 4 of Custom instruction, tap Next
6. Accept the verification request that pops up
7. You have successfully submitted your Fixed Deposit reinvestment!
    

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Always log out after using your Banking App.

1. Log in to your Absa Banking App
2. Select Home loan account, then tap the Statements tab
3. Select Download stamped statement
4. Select the date range, then tap Done
5. Tap Download to agree to the disclaimer, then tap Continue
6. Select the file format in which to open your statement
7. Tap the three dots on the top right to save or share your statement
8. You have now successfully downloaded your stamped statement!
    

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Always log out after using your Banking App.

1. Log in to your Absa Banking App
2. Tap Menu, tap Card then tap on the card you would like to Stop & Replace
3. Tap Stop and Replace
4. Tap on the drop-down menu, then select the reason for replacing your card
5. Tap the calendar icon, select the date the card was last used, then tap Continue
6. Select your delivery method, accept the associated fees, then tap Continue
7. You have successfully requested a replacement card!
    

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Always log out after using your Banking App.

1. Log in to your Absa Banking App
2. Tap Pay, then tap Pay Someone New
3. Enter the amount, then select the relevant account
4. Select  Use their account details
5. Enter beneficiary details and the beneficiary name, select a bank then enter the account number
6. Tap Next, select Beneficiary reference, select a beneficiary payment notification then select your payment notification
7. Tap on Payment type and tap Pay
8. Accept the verification request that pops up
9. You have successfully paid and added a new beneficiary!
    

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Always log out after using your Banking App.

1. Log in to your Absa Banking App
2. Tap Menu on the bottom right of your screen, then tap Beneficiaries
3. On the Payments tab, select your beneficiary
4. Tap Send notice of payment, then select the required payment
5. Fill in the details of Notice of Payment
6. Tap My payment notification, then select your preferred notification
7. Tap Send notice of payment
8. On the Overview screen, tap Confirm send
9. You have successfully sent a notification of proof of payment!
    

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