Here are some of the benefits
You can bank on us when it comes to your card and safety
-
What you should do when you receive your card
To activate your card, do a transaction at a point-of-sale or withdraw cash from any ATM, using your PIN.
- If a PIN is included when your card is delivered, peel back the sticker to reveal your unique PIN. To change this PIN, phone 08600 08600 and follow the voice prompts.
- If a PIN is not included when your card is delivered, retrieve your unique PIN and set your card limit on the Absa Banking App (go to Profile, Card management and Retrieve PIN). Alternatively, you call the number on the back of your card. For a reissued card, use your previous card’s PIN.
- To change your transaction limits, log onto Absa Online Banking or use your Absa Banking App.
For added security, activate our NotifyMe service, which lets you track your spend via SMS for every transaction that takes place on your card. You can do this online or by visiting your nearest Absa branch. Value Bundle customers who use the Absa App and have enabled notifications in app, will receive their transaction notifications via App
-
Card safety tips
- Memorise your PIN and store your card safely
- Never keep your PIN and card in the same place
- Never share your PIN with anyone
- Never write down your PIN or disclose it to anyone
- Don’t choose the same PIN for your debit and credit card
- Be vigilant when you use your card at till-points
- Make sure you get your card back after every purchase
- Never trust strangers or ask them for help at an ATM
- Treat your contactless card as cash – always keep it secure
- Temporarily lock, stop or replace your card anytime using your Absa Banking App
- If your card is retained by an ATM, contact us immediately and block your card before you leave the ATM
- Always cover the pin-pad or terminal each time that you type in your PIN at an ATM
- Never share one-time PIN or Password (OTP) with anyone
- We will never ask you for an OTP. If you receive a call asking for an OTP, immediately hang-up and contact our Absa Fraud Hotline on 0860 557 557, or report the incident via our Absa Mobile Banking App by selecting ‘Menu’ and then ‘Report Fraud’
- Keep track of your account balances and transactions via the Absa Banking App or Absa Online Banking so that you are able to identify any suspicious activity on your account
To report a lost or stolen card contact the 24/7 Absa Stop Card Centre on 0800 11 11 55.
You can also stop and replace your card on the Absa Banking App.
-
Features of your Debit Card
- Increased fraud protection with our new range of chip cards
- Convenient NotifyMe service which lets you track your spend via SMS for every transaction that takes place on your card
- Cash withdrawals at over 800 Absa ATMs, and at point-of-sale outlets nationwide
- International acceptance for swiping and cash withdrawals
- Visa benefits
- Lost card protection for peace of mind (subject to notifying the bank)
- Card personalisation capabilities (you can request for your card to have your name printed on it and delivered to you)
- Peace of mind when shopping online with 3D secure technology
- Increase and decrease your daily spend limit quickly and easily on our Banking App, on Absa Online or by calling us on 08600 08600
-
Features of your Credit Card
- International accepted – a great companion when travelling
- As soon as your card is issued, whether it is your new card, renewal (reissue) card or an upgrade, track the status of your card using the Track Delivery feature in the Absa mobile App.
- Absa Credit Coach in App – helps you monitor and improve your credit profile. Credit Coach is located under “Offers” tab.
- Build your credit history to help you secure future loans
- Up to 57 days’ interest-free on meeting qualifying criteria
- Pay no transaction fees on card swipes
- Safe and secure online shopping with Verified by Visa when you shop at participating 3D-Secure online merchants
- Lost card protection for peace of mind, however you’ll need to notify the bank.
- Automatic basic travel insurance is included when you purchase your international return tickets with your card*
- Visa benefits
- Alleviate Protect your credit card account with a Credit Protection Plan
- Your credit limit can be adjusted online, via the call centre or at any Absa branch
- Full ATM functions, including cash withdrawals from any ATM worldwide
- View your PIN or card details on the Banking App or call 0861 462 273 and follow the voice prompts to retrieve your PIN
- Secondary credit cards
*Underwritten by Bryte Insurance Company Limited
- International accepted – a great companion when travelling
-
Credit card financial tips
- Up to 57 days’ interest-free credit on qualifying purchases applies if the full outstanding balance is paid on or before the due date as stated on the monthly statement. This excludes cash withdrawals, casino transactions, internet banking transfers and fuel and budget plan purchases where interest is charged from the transaction date.
- Set up a debit order to ensure you never miss a payment.
- NotifyMe: For added security, activate SMS notifications to get alerts of any activity in your account
- Budget facility: Buy items that cost over R300 and pay equal monthly instalments over 3 to 60 months. Items on budget can be moved back to normal/straight facility. Call the number on your card for assistance.
- Minimum repayment; In order to ensure no customers will amortise negatively*, the minimum repayment for all customers is a maximum of either:
- 3% of balance calculation + initiation fee (where applicable) + budget instalments + arrears amounts + over limit amounts.
- R25 (In the event where the account’s minimum payment is less than R25, but the outstanding balance is more than R25).
- In the event where the minimum payment is less than R25, but the outstanding balance on the account is also less than R25, then the outstanding balance becomes the minimum payment.
*Negative amortisation occurs when the principal amount on a loan increases gradually because the loan repayments do not cover the total amount of interest costs for the period.
What you need to know
-
Contactless and digital payment options
Your Absa debit card is contactless-enabled and can be used to tap to pay for all transactions where the contactless/payWave symbol is displayed.
For transactions over R500, or merchant-dependent limits, you will be asked to enter your PIN.
Contactless transactions on your debit card are debited against your transactional account and transactions on your credit card are debited to your credit card account. These transactions will appear on your statement with all your other transactions.
Please safeguard your contactless-enabled card to avoid fraudulent use. We will never ask you to share your PIN to maintain your card or transaction limits via telephone, SMS or email.
If your contactless card is lost or stolen, you can request a replacement. A replacement fee may be charged. Call Absa immediately on 0800 11 11 55 if your card is lost or stolen or your PIN is compromised.
Opt for our value-added NotifyMe service to get SMS and/or email alerts when you transact.
Read more about your card’s contactless functionality.
Apart from contactless payments with your card, we offer access to a host of other innovative digital payment solutions such as Apple Pay, Samsung Pay, Fitbit Pay and Garmin Pay.
-
Value Added Benefits
Gold Value Bundle (Cheque Account)
- R20 000 lump sum death benefit
-
Travel Benefits
Basic Travel Insurance
Get emergency medical cover and up to 90 days automatic basic travel insurance up to R1.5 million for international journeys when you buy your return travel ticket(s) with your Absa credit card.
Top-up Insurance
All Absa cardholders are eligible to purchase Top-up Travel Insurance from Bryte at Absa negotiated rates.
Click here for a detailed breakdown of the benefits and conditions of Bryte Travel Insurance or to find out about top-up cover.
Underwritten by Bryte Insurance Company Limited
-
Visa Benefits
Access premium experiences and everyday benefits with your Visa card.
Visa Local Offers
Redeem exclusive deals from local merchant partners to help you make the most of every occasion. Local Offers are available to all Visa cardholders.
Exclusive Deals
Visa have negotiated discounts across the world for you to enjoy, so you can be rewarded for using your Visa card no matter where you are. Explore the Visa website to see which rewards your card unlocks.
Global Customer Assistance Service (GCAS)
No matter where you are, Visa’s Global Customer Assistance Service (GCAS) is ready to respond as your fast and reliable 24/7 support network.
If your card has been lost or stolen abroad, for example, GCAS will assist you immediately.
Services from GCAS include:
- Quickly reporting and blocking a lost, stolen, damaged or compromised card
- Expediting emergency cash disbursement so you are assisted within 2 hours
- Expediting emergency card replacements so you are assisted within one business day
- Cardholder inquiry service. You can call anytime, no matter where you are, to get quick answers or additional information
- You’ll receive a direct transfer to your financial institution for any account-related questions that can’t be answered
South Africa: 0800 900 475 / Worldwide +1 303 967 1090
You may also visit Visa.co.za and use the drop-down menu to locate a more exact GCAS number based on your location.
Cardholders may register a profile on the Visa Cards Benefits and Offers platform to learn about redeemable offers. Visit the Visa cards website and 'Create an Account' or just navigate the benefits on the page. The site is mobile optimized.
Please note: The Visa cards website does not store any Visa card details after your card tier is determined.
-
Absa Banking App
The Absa Banking App helps you manage your money while on the move. Use the App to
- View your card details digitally (including expiry date and CVV)
- Stop and replace your debit and/or credit card
- View your account balances
- View your 90-day transaction history
- Retrieve your card PIN
- Lock your card (if lost or misplaced)
- Lock/Unlock specific transaction types that you don’t need (such as international purchases)
- Do transfers and make electronic payments
- Change daily card limits
- Set travel notifications to enable your card to function across borders
- Absa Credit Coach in App – helps you monitor and improve your credit profile. Credit Coach is located under “Offers” tab.
Download our Absa Banking App and enjoy fast, convenient banking on your phone or tablet. Download from your favourite app store
-
Absa Online Banking
Do all your banking online 24/7, register now.
- Get help with our online banking services.
- We offer many innovative ways to pay like Apple Pay, Samsung Pay, Garmin Pay and more. Find out more now.
- Keep your security up to date. Protect yourself from the latest scams, find out more on our security page.
-
Pricing
See our rates and fees
Need more help?
For queries on your cheque account : 08600 08600
Email us at: absa@absa.co.za
Queries on your credit card : 0861 462 273
Email us at: contactcard@absa.co.za
For lost and stolen cards call: 0800 111 155 (24/7) | Absa App
