What mobile phone do I need?

You need an Android device running Android 7 or higher, with NFC capability.

Why does it not work on iOS/Apple devices?

Apple has not allowed third parties to do payments using their NFC technology.

Do I need to rent a device to use Absa Mobile Pay?

No investment on devices is required. The customer uses their own mobile device to accept payments, using the NFC capability.

How much does Absa Mobile Pay cost?

There are no monthly costs for using Absa Mobile Pay.

How much are the monthly costs for using Absa Mobile Pay?

You can get the transaction history by contacting the call centre and asking for the batch settlement. Absa Merchant Access Online can be used.

Can I use Absa Mobile Pay in other countries?

Absa Mobile Pay is only available in South Africa.

What do I do if my phone gets stolen?

Please contact the call centre to reprovision the cellphone number of the stolen phone. A new verification needs to be generated and sent. This process will take 48 to 72 hours.

To register for Absa Mobile Pay, please contact 0860 111 222 or contactmerc@absa.co.za. Within 48 to 72 hours of submission of forms, you will receive a welcome mailer with verification code. Download the Absa Mobile Pay app from the Google Play Store. Enter your verification code in the Absa Mobile Pay app to start accepting payments.

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I can do business wherever my customers do life

Introducing Absa Mobile Pay. The evolution of POS terminals.

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How to get started

Absa Mobile Pay

Get started

Costs

Benefits

Compatible devices

Absa Mobile Pay
We’re committed to ensuring that you enjoy the best digital experience in business banking. That’s why we’ve developed Absa Mobile Pay, a tap-and-pay feature for Android smartphones, where Near Field Communication (NFC) transactions can be made safely, quickly, and easily.

This turns your mobile phone into a Point of Sale (POS) device – giving you, the businessperson, the ability to accept contactless Visa and Mastercard payments on your smartphone. What a game changer!
Get started
To register for Absa Mobile Pay, please contact 0860 111 222 or contactmerc@absa.co.za.

Within 48 to 72 hours of submission of forms, you will receive a welcome mailer with verification code.

Download the Absa Mobile Pay app from the Google Play Store.

Enter your verification code in the Absa Mobile Pay app to start accepting payments.
Costs
No upfront costs

2.25% per transaction
Benefits
No monthly rental to be paid for devices

No call out fees for terminal repairs

Convert your mobile device into a tap and pay
Compatible devices
Android - Near Field Communication (NFC) capable mobile devices can accept transactions.

The Android phone will have to run Android Version 7 software or above.

Contactless Visa and Mastercard qualify.

Get paid wherever you do business.

Device Requirements and Compatibility

What mobile phone do I need?

You need an Android device running Android 7 or higher, with NFC capability.
Why does it not work on iOS/Apple devices?

Apple has not allowed third parties to do payments using their NFC technology.
Do I need to rent a device to use Absa Mobile Pay?

No investment on devices is required. The customer uses their own mobile device to accept payments, using the NFC capability.

Cost and Fees

How much does Absa Mobile Pay cost?

There are no monthly costs for using Absa Mobile Pay.
How much are the monthly costs for using Absa Mobile Pay?

You can get the transaction history by contacting the call centre and asking for the batch settlement. Absa Merchant Access Online can be used.

App Download and Performance

Where can I download Absa Mobile Pay?
Can I use Absa Mobile Pay in other countries?

Absa Mobile Pay is only available in South Africa.
Why does it not work on iOS/Apple devices?

Apple has not allowed third parties to do payments using their NFC technology.
I have downloaded the App from the Play Store, but it does not load?

You need data connectivity to run Absa Mobile Pay.

Transaction Management

What are the transaction limits when accepting card transactions?

There is no limit to the amount that you may accept on Absa Mobile Pay. From an issuing perspective, the normal issuing card limit will apply.
Can I link multiple cellphones to one merchant number?

Yes, multiple cellphones can be linked to one merchant number.
Can I send a customer a slip after the transaction is completed?

Yes, simply click on Send SMS on the confirmation screen. Enter the mobile number and confirm.
How do I obtain receipts for customers?

Customer receipts will be sent via SMS by entering the customer’s cellphone number after the transaction.
Where can I view the transaction history?

You can get the transaction history by contacting the call centre and asking for the batch settlement. Absa Merchant Access Online can be used.
When will transactions be cleared into my account?

Transactions will be cleared as per the normal merchant facility and clearing.
What do I do about cards that are not NFC-enabled?

These cards will not work on Absa Mobile Pay. Alternative payment methods will need to be offered.
I am trying to accept a payment, but the card tap function is not working. What should I do?
You need to hold the card to the NFC reader on the phone. This is located on the back of your phone. Once the card is located, it will register with an audible beep. Please keep the card on the phone until a second beep is heard, or the message Remove the card is displayed.

Try tapping the card on the back of the phone and if it does not work, try the front of the phone. The NFC readers on smartphones differ.

Security and Support Concerns

What do I do if my phone gets stolen?

Please contact the call centre to reprovision the cellphone number of the stolen phone. A new verification needs to be generated and sent. This process will take 48 to 72 hours.

Please note: To provide our products and services, we collaborate with other companies, some of which may use our branding. Our Privacy Policy does not apply to these companies' websites. For their privacy policies, please refer to the respective service provider's site.