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AEDO debit order collections

Our Authenticated Early Debit Order (AEDO) service helps you improve collections and reduce disputes with customers.

Improve collections

Improve collections particularly in lower income groups where risk of payment being declined is higher.

Less disputes

All Authenticated Early Debit Order transactions are authenticated by the bank account holder.

Set collections anywhere, anytime

Use portable terminals to set up your Authenticated Early Debit Order collections.

It’s fast and efficient

Get full transactional reporting and maintenance is available through convenient channels.

Tell me more

How it works
AEDOs enable the account holder to mandate the contracted future dated early debit orders through the use of their bank card (for example debit card) and PIN.

In terms of the AEDO service, consumers are able to electronically authorise future dated deductions from their bank accounts for the payment of insurance premiums, loan repayments and asset purchases etc. at point of sale, by swiping their bank cards and entering their PIN numbers.

As these deductions by the bank are authenticated by the consumer in person through an electronic signature, they cannot be repudiated by the consumer once paid, giving the service provider and consumer certainty of payment.

The benefit of AEDO is that they are authenticated through an electronic mandate and therefore disputes are minimised. At present authentication can only take place at a physical terminal and thus telephone or internet mandates are not possible.
Qualifying criteria
Must be an individual or legal entity with a South African bank account

Must be a resident of and/or your business must be based in South Africa

You must have a clear credit record and have no judgments against your name

Frequently asked questions

How long before a customer's payday should an instalment be loaded or cancelled?

Three days before a payday in all instances — no instalments can be loaded for today or tomorrow. Refer to service terms in the user manual.
What procedure should be followed if a customer has a six-month loan and wants to settle his or her outstanding loan after three months?

The remaining instalments should be cancelled on your Absa terminal by using your Supervisor Card or any of the other Transaction Maintenance cancellation facilities. Please refer to Electronic Bill Cancel for guidance on how to cancel via the terminal.
Can only one instalment be cancelled from a long-term loan?

Yes. Please request the Absa Helpdesk to cancel the instalment by faxing us a Transaction Cancellation Request Form or any of the other Transaction Maintenance facilities.
PLEASE NOTE: A single instalment cancellation CANNOT be done from the Absa Terminal. Only the entire contract can be cancelled.
How would I know that a transaction was captured successfully?

The Absa Terminal will print out an Electronic Bill Purchase Transaction Slip or 'Tally Slip' as proof that the transaction was captured successfully. Please ensure that you keep a copy of this slip.
What is the difference between the instalment amount and the contract amount?

The Instalment Amount is the amount of one of the payments within a contract period that needs to be collected as repayment of a loan. The Contract Amount is the total amount of the loan that needs to be repaid, for example, for a Term Loan.
Can I load more than one transaction for the same customer for the same payday?

Yes.
What time in the morning does Absa start to process transactions?

BankServ will supply a list of transactions to be processed the day before they are due. This processing happens after salaries have been settled by the bank's ACB (Automatic Clearing Bureau) distribution runs.
Why is the last column of the website reports sometimes cut off?

Please set your text size on your web browser (View; Text Size; Smaller). Please contact the Absa Helpdesk if you require any assistance.
What happens if some of my customers only receive their salaries or wages after Absa has completed presenting the day's transactions?

These transactions will automatically re-submit (three day default tracking) again, as AEDO transactions are held by the bank for the tracking period — see tracking rules.
Will a transaction fail if there are insufficient funds on in a customer's bank account on the first Submit Date?

No. The transaction will automatically be resubmitted for processing over the next three days. The transaction will only fail if it has been unsuccessful due to insufficient funds on all three days also refer to Tracking Rules, dependent on the tracking period.
If the transaction value exceeds the amount available in a customer's bank account, will Absa automatically collect the lesser amount?

No. Absa transactions are deemed as irrevocable transactions due to the fact that the customer has authorised a specific amount to be deducted by entering his/her PIN on the Absa Terminal. Absa can therefore not change the amount as authorised by the Customer.
Why does the Absa System sometimes collect the contract amount and not the instalment amount?

The Absa System always collects the instalment amount. Please ensure that you refer to the correct column on the successful transaction printout from the Absa website. The instalment amount column is situated at the far right of the printout.
If more than one transaction has been loaded for the same client on the same value date, will Absa process these transactions as one transaction or separately?

The transactions will be processed separately.
When will Absa process a transaction if the customer's payday falls on a Saturday, Sunday or Public Holiday?

Absa will automatically start processing these transactions on the working day (Monday to Friday) prior to the Saturday, Sunday or Public Holiday.
How soon are the funds on successful transactions settled into my bank account and when will these funds be available?

If your business account is with Absa, the funds will be settled on the same day and will be available the next morning. If your business account is with any other bank, this process should take an additional 24 hours.
How soon are transaction reports available on the website?

Processing of transactions response files are 'real time', therefore all information will be available on the Absa website as soon as the response files are processed.

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