Walletdoc makes it easy to track and pay your bills

Paying your bills just became a breeze! All your bills in one place, saved and stored for next time.
Download the app or visit walletdoc.com to register and start paying your bills seamlessly whenever you need to.

It’s easy to use

Download the app, register, receive your bills and start paying with a click of a button.

Helpful notifications

Know when a bill arrives and get a reminder when payment is due.

Repeat convenience

walletdoc stores your bills, keeps a record of your accounts and reference numbers so that it’s easier to pay the next time.

How to get walletdoc
Download the walletdoc app from the App Store or Google Play.

Register a walletdoc account.

You’ll be assigned a walletdoc email address (e.g. yourusername@walletdoc.me).

Request your bills to be sent to your walletdoc email address or simply forward your bills to your walletdoc email address yourself.

If you don’t want the app, you can still use walletdoc through the website: walletdoc.com
walletdoc is secure
We protect your data using the bank’s security systems

We’re Payment Card Industry- (PCI) compliant

We’re Protection of Personal Information Act- (POPIA) compliant

Mobile transactions require fingerprint or PIN authentication

We’re registered with the Payments Association of South Africa in terms of the directive for payments to third parties.
Benefits
Pay with the touch of a button anytime, anywhere

Keep your bills in one convenient digital place

Accumulate your payment card reward points/miles

If you’re an Absa Rewards member, you can earn Cash Rewards.

How to pay using walletdoc

Download the walletdoc app from your App Store or Play Store

Frequently asked questions

How do I download walletdoc?

Search for walletdoc on the App Store or on Google Play.
Which mobile platforms are supported by walletdoc?

walletdoc is available for both iOS and Android devices.
How do I use walletdoc if I choose not to download the smartphone app or have a device that’s not currently supported by walletdoc?

You can still enjoy using walletdoc on their website www.walletdoc.com
How do I register for walletdoc?
Website: Go to walletdoc.com, click on the Register button and follow the prompts.

App: Simply download the app from the App Store or Google Play, click on Get Started and follow the prompts.
How do I load my bills onto walletdoc?
When you register for walletdoc, you create a username that is used to generate your own unique email address, for example yourusername@walletdoc.me

Ask your billers to start emailing your electronic PDF bills to your walletdoc email address, or simply forward your bills to your walletdoc email address yourself.
How do I view bills on walletdoc?
If you’re using the walletdoc website, click on Bills in the top navigation menu and then select either Unpaid, Paid or Scheduled from the drop-down tabs.

If you’re using the walletdoc app, navigate to the Bills screen and select either the Unpaid, Paid or Scheduled tab.
How do I pay bills that I’ve received in walletdoc?
If you’re using the walletdoc website, navigate to the Bills page, select the bill that you want to pay and click Pay Now.

If you’re using the walletdoc app, navigate to the Bills screen, select the bill that you want to pay and click Pay Now.
Can I pay a bill using walletdoc if I received the bill in the post or the bill was not emailed to my walletdoc email address?

Absolutely. If it’s the first time you’re paying this bill with walletdoc, simply click on the Quick Pay top navigation menu.
- To add a new account to pay, click the + Add button on the walletdoc website and add the biller account name or EasyPay number displayed on the bill.
- To add a new account on the walletdoc app, click on the + button and add the biller account name or EasyPay number displayed on your bill.
Will my bank card work with walletdoc?

All Visa, Mastercard and Diners eCommerce-enabled cards will work on walletdoc.
Do I earn points on my bank card when using walletdoc?

Yes. You’ll earn your card points/miles according to the rules of your issuing bank’s rewards programme.
Can I see my complete payment history in walletdoc?

Yes. Navigate to the history screen. You will see details of successful and failed payments processed against your payment card(s).
Which billers are supported by walletdoc?

We are continually adding billers to the walletdoc network. Please see our supported billers at www.walletdoc.com/supported-billers.
As a consumer, how much will walletdoc cost me?

For consumers, walletdoc is free of charge.
Can I override the amount owing and pay a different amount of my choice?

Yes. Most billers do allow consumers to determine the amount that they want to pay. When on the payment screen, simply click the payment value to the right of the biller’s name.
You will then be able to enter the amount that you want to pay.

For billers that do not allow consumer-determined amounts to be processed, walletdoc will not allow such amounts to be edited.
What if I pay an incorrect amount?

If you paid too little, simply make an additional payment to make up the full amount. If you paid too much, you will need to request a refund directly from the biller.
What do I do if I need support or want to query a transaction?

walletdoc has a support team ready to assist. Simply send your query to support@walletdoc.com and you will receive feedback within 24 hours.
What if I lose my phone?
Don’t worry. Mobile bill payments require fingerprint authentication or PIN entry before bill payments are processed.

You can revoke your phone’s access to your walletdoc account by logging onto your walletdoc account on the walletdoc website walletdoc.com. Click on your username (on top and on the right-hand corner of the menu bar). Click manage devices.

Click the X to remove your device from the list of allowable devices on your account.
Is walletdoc secure?
Yes. Your security is our priority.

We protect your data with bank-level encryption.

We are Payment Card Industry- (PCI) compliant, which means that we adhere to stringent security requirements mandated by the Payment Card Industry. For more information in this regard, please visit pcisecuritystandards.org

We are registered with the Payment Association of South Africa in terms of Directive No 2 of 2007 of the South African Reserve Bank.

We are POPIA-compliant, which means that we secure your data as if it were our own.

Mobile transactions require fingerprint or PIN authentication before they are be processed.

Contact details

Email us at support@walletdoc.com

Walletdoc app helps pay your bills