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About Activate Insurance

Activate is a comprehensive online short-term insurance which covers your car, house and valuable possessions.
Get a quote or buy a policy online and download the Activate App to get access to a range of exclusive features. No more call centres and complicated forms.

• Convenient online, app-based insurance
• Affordable, short term insurance solutions
• Powered by Absa

What we cover

Car


Comprehensive and affordable car cover

  • Open driver policy
  • Cash back rewards and benefits
  • Mandatory with all Activate policies
Home and Building


Comprehensive home and building cover

  • Covers accidental damage
  • Increases your bundle discount
  • Optional with all Activate policies
     
Contents and Valuable Possessions

Comprehensive contents and valuable item cover

  • Covers fixed contents and valuable possessions
  • 24-hour emergency assist
  • Security personnel included

Need more information?

  • Where can I ask for help?

    If you require any assistance, please contact us on 0860 222 762 anytime between 08:00 and 16:30, Monday to Friday, or send an email to ActivateAdmin@absa.africa and a friendly consultant will resolve your query. To ensure a quick response, please include your policy number, ID or passport number on your email. In the case of a home, medical or roadside emergencies, please use the Emergency button on your Activate App or dial 0800 046 637.

  • Where can I send my queries?

    You can use the Activate App to send us any queries or feedback. Click on Menu, then Contact Us. You can also email claim queries to ActivateClaims@absa.africa or all other queries to ActivateAdmin@absa.africa and a friendly consultant will resolve your query. To ensure a quick response, please include your policy number, ID or passport number on your email. Please allow up to 2 working days for feedback.

  • Who do I contact to find out if I have car hire option in my policy?

    You can check your car hire voucher validity and you can extend cover to a maximum of 30 days per insured event. For more details, you can call us on 0860 444 661 between 7:30 and 17:00, Monday to Friday, or send an email to claims@risksolutions.co.za. To ensure a quick response, please include your policy number and identity/passport number in your email.

  • Who do I contact if I am unsure of when my car hire is valid or if I need to extend it?

    You can check your car hire voucher validity and you can extend cover to a maximum of 30 days per insured event. For more details, you can call us on 0860 444 661 between 7:30 and 17:00, Monday to Friday, or send an email to claims@risksolutions.co.za. To ensure a quick response, please include your policy number and identity/passport number in your email.

  • Who can I contact if I am experiencing problems with my Activate app?

    Please contact us on 0860 222 762 between 8:00 and 16:30, Monday to Friday, or send an email to ActivateAdmin@absa.africa and a friendly consultant will assist you. To ensure a quick response, please include your policy number and identity/passport number in your email. 

  • How do I request documents such as confirmation of cover, a cross-border letter, tax certificate etc.?

    You can call us on 0860 222 762 between 08:00 and 16:30, Monday to Friday, or send an email to ActivateAdmin@absa.africa and a friendly consultant will assist you. Soon you will be able to do this through the Activate App and online - coming soon!

  • Who do I contact if I am unhappy with the service?

    If you are not satisfied with our service, you are welcome to contact us on 0860 222 762, from Monday to Friday, between 08:00 and 16:30, or email ActivateAdmin@absa.africa for general complaints or ActivateClaims@absa.africa for claims-related complaints. 

    You are also entitled to the following alternative complaints channels:

    • You can lodge a written complaint with Absa Insurance Company’s Customer Care Desk on 0860 111 665 or email aiscomplaints@absa.co.za
    • If you are still not happy with the outcome of your complaint, you can approach the Ombudsman for short-term insurance complaint. Tel: 011 726 8900

     

  • How do I download the Activate app?

    Download the latest version of the Activate App from your app store. Once your policy has been activated, you can use your ID or passport number to sign-in. If you need help, please contact us on 0860 222 762 anytime between 08:00 and 16:30, Monday to Friday or send an email to ActivateAdmin@absa.africa and a friendly consultant will assist you with the installation process. To ensure a quick response, please include your policy number and identity/passport number in your email. 

  • How do I update my details and my cover?

    Call us on 0860 222 762 anytime between 08:00 and 16:30, Monday to Friday or send an email to ActivateAdmin@absa.africa and a friendly consultant will call you back to assist you with the process. To ensure a quick response, please include your policy number and identity/passport number in your email. Soon, you will be able to do this on the Activate App and online. 

  • How do I submit a claim?

    The easiest way to submit a claim is on the Activate App. Alternately, you can call us on 0860 222 762 anytime between 08:00 and 16:30, Monday to Friday or send an email to ActivateClaims@absa.africa and a friendly consultant will assist you with the process. To ensure a quick response, please include your policy number and identity/passport number in your email. In an emergency, please use the Emergency button on your Activate app or dial 0800 046 637. 

  • How do I track the progress on my claim/repairs?

    You can call us on 0860 222 762 anytime between 08:00 and 16:30, Monday to Friday or send an email to ActivateClaims@absa.africa and a friendly consultant will give you an update. To ensure a quick response, please include your claim and policy number and identity/passport number in your email. 

How is my personal information being kept safe?

  • How will my personal information be used?

    Your privacy is important to us so we will not sell, rent or provide your personal information to unauthorised third parties for their independent use without your consent. Your telematics data is used to calculate your driver score, as well as, track the location of your vehicle in the event of an incident. The information from your telematics device will not be used when approving or rejecting your claims.

  • Is my data secure?

    Yes, we have built our platform using the highest security standards. Please refer to our terms and conditions. Your data will remain private and secure at all times.

What do I do in an emergency?

  • What should I do if I am in an accident?

    Please use the Emergency button on your Activate App. This will give you a direct line to the call centre, alternatively, you can call Activate Assist on 0800 046 637.

  • What should I do when I get a breakdown?

    Please use the Emergency button on your Activate App. This will give you a direct line to the call centre, alternatively, you can call Activate Assist on 0800 046 637.

  • What is covered under Activate Assist emergency assistance?

    Activate Assist provides an immediate access to a team of dedicated case managers and a national complement of accredited assistance service providers who will assist with roadside emergencies and home emergencies.

    Cover includes:

    • 24-hour roadside assistance – towing (mechanical, electrical and accident), emergency fuel, tyre change, jump-start, locksmith, armed response
    • 24-hour home assistance – plumbing, electrical, appliance, pest control, locksmith, glazier, security, tree felling, security guard
    • 24-hour medical assistance – emergency medical response, medical transport, medical advice hotline, referrals to GPs and specialists, trauma counselling
    •  Home Drive - Whether you need to be driven home from a party, your car has gone in for a service, have a breakdown, or you need to be dropped off at the airport, we will ensure that you are transported safely
    •  And much more - please refer to your Activate Assist brochure for more information.

  • What is the Home Drive benefit?

    Home Drive provides transport to any destination. Whether you need to be driven home from a party, your car has gone in for a service, have a breakdown, or even if you need to be dropped off at the airport, Home Drive ensures that you are transported safely.
    The driving team consists of a back-up driver and vehicle, and lead driver who will drive you home in your own vehicle or if preferred, in the vehicle dispatched. The back-up driver will follow and collect the lead driver from your home.

  • How do I access the Home Drive benefit?

    Press the Emergency button on the Activate App and when you get through to the agent, request the Home Drive service to get you home safely. Alternatively, you can call Activate Assist on 0800 046 637.

  • Does Home Drive allow my passengers to also use this benefit?

    Yes, passengers in the specified vehicle are covered in this benefit. Up to 4 passengers can be transported at no cost provided that the entire trip is not farther than 50km, does not take longer than 1 hour and that all passengers are transported to the same booked address. An additional cost of R50.00 per additional /unplanned drop off will be charged. This arrangement needs to be discussed and authorized by our call centre to ensure efficient planning and upfront payment (this is to avoid the potential risk that comes with our drivers carrying cash).
    Use the emergency button on the Activate App or Activate Assist on 0800 046 637 to book your trip.

  • In which areas is Home Drive available?

    This service is available in Johannesburg, Pretoria, Cape Town, Durban, Bloemfontein, Nelspruit, George, Port Elizabeth and East London.

  • Do I pay extra for the Home Drive benefit?

    The Home Drive benefit covers the cost of 6 trips to a radius of 50km per incident. Any additional kilometres travelled will be charged at R11.00 per km excluding VAT. Should you require additional trips, which are in excess of the annual trip entitlement, the call centre will facilitate the booking for additional charges. 

How does the free telematics work?

  • What do I need to do to get my telematics device installed in my vehicle?

    Once your policy has been activated, you will receive a call to schedule an appointment for you to go to your nearest Glasfit branch. Please take your ID and driving license for the fitment of the device. In the unlikely event that you do not receive a call, please contact us on 0860 222 762 anytime between 08:00 and 16:30, Monday to Friday or send an email to ActivateAdmin@absa.africa and a friendly call centre agent will call you back and assist you with the process. To ensure a quick response, please include your policy number and identity/passport number in your email.

  • Will I be charged extra for the telematics device and installation?

    No, the cost of the device and installation is already included in your insurance premium. However, if you miss your installation appointment, you will need to pay R200 for rebooking fee. 

  • Will the telematics device installed in my vehicle affect my warranty?

    No. This device has been designed so that it will not interfere with your vehicle warranty at all. 

  • How do I know if my trip is being recorded?

    If you have the telematics device installed in your vehicle, all your trips will be recorded. The trip information should reflect on your Activate App within a few minutes of your trip ending. If this is not the case, please call 0860 222 762 anytime between 08:00 and 16:30, Monday to Friday or send an email to ActivateAdmin@absa.africa and a friendly call centre agent will call you back and assist you with the process. To ensure a quick response, please include your policy number and identity/passport number in your email

  • Can my Telematics Device be used to reject my claim?

    The information from the telematics device will not be used when approving or rejecting your claim. The information from your telematics device is used to score your driving trips as well as track the location of your vehicle in the event of an incident.

     

  • What happens if my Activate policy is cancelled?

    If your Activate policy is cancelled, you will need to have the telematics device removed from your vehicle by a Glasfit technician. Please contact us on 0860 222 762 anytime between 08:00 and 16:30, Monday to Friday or send an email to ActivateAdmin@absa.africa so that we may arrange an appointment to have the device removed. If you choose not to have the telematics device removed from your car or if you do not contact us to have the device removed, you will need to pay a fee of R1 000. 

Rewards and benefits

  • How do I sign up for rewards?

    You are immediately a member of the Activate rewards programme when you sign up for Activate vehicle insurance. You will need to have our telematics device installed in your car before the rewards can start calculating.

  • How will I know if I am being rewarded?

    Your rewards are refreshed every 28 days and can be viewed in your Activate App.

  • How are the rewards calculated?

    You are rewarded for demonstrating good driving behaviour across three aspects – your trip score, total driving time and total night-time driving. The value of your reward is updated every 28 days.

  • When can I access the rewards in my Wallet?

    After three months, you may access the rewards applicable from month 1. For example; if you earn R200 in January and R300 in February. In April, we will pay you the R200 from January and in May, we will pay you the R300 from February, and so on.
    All rewards are paid on the last day of the month. Check your app for the amount of your rewards and pay dates.
    If your rewards balance is less than R20, your rewards will be rolled over to the next month.
    If you pay your insurance premium with a debit order from your Absa bank account, we will increase your reward pay-out by an additional 10%.

  • How can I maximize the rewards in my Wallet?

    To maximize the rewards in your Wallet, you should focus on improving the four key areas of good driving - avoid harsh braking, acceleration and cornering, avoid using your phone while driving, drive within the speed limit and avoid driving between 21:00 – 04:30 where possible.

  • What if I encounter a difficult event in between my good driving behaviour?

    The event is likely to affect your overall trip rating, depending on the severity of the event.

  • Can my Wallet go into a negative?

    No, your Wallet cannot go into a negative.

  • Can my Wallet fluctuate on a month to month basis?

    Yes. The value can increase from month to month, but it will not decrease once you have earned the cash back reward. If you have not been driving as according to the four key areas of good driving, you will receive an R0.00 reward for that month.

  • What happens to my rewards if I cancel my policy?

    Unfortunately, in the event of your policy being cancelled, you will forfeit any pending rewards pay-outs. 

Need more help?

Contact us and we will walk you through the process
0860 111 007
08:00 - 16:30 on Monday - Friday

Email us:
Activate Assistance: activateadmin@absa.africa

Visit your nearest branch