Getting started
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What is ChatWallet?
ChatWallet is a digital Wallet in WhatsApp that lets you send and receive money easily and buy electricity, airtime, and data. You can also receive payments, withdraw only what you need and keep your money safely in your Wallet. You don’t need to be an existing Absa customer or have an existing bank account to use ChatWallet.
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Can I apply for ChatWallet if I'm not an Absa customer?
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Can I apply for ChatWallet if I don’t have a bank account?
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What type of phone do I need to apply for ChatWallet?
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Can I apply for ChatWallet if I’m not a South African citizen?
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What do I need to apply for ChatWallet?
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Do I need data to use ChatWallet?
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Where can I get the latest terms and conditions for ChatWallet?
Security
Pay
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How do I resend a notice of payment?
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How can I send money?
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If I do a CashSend to someone from my ChatWallet, do they need to go to an ATM to withdraw the cash?
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Can I reverse a payment?
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How long will payments from my ChatWallet take?
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Will my payment still go through if my data finishes while using ChatWallet?
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My beneficiary didn't get my payment, but the payment was successful and the money has left my account.
Please send an email to EFTPaymentQueries@absa.co.za with:
- Your ID number
- Account number paid
- Date of payment
- Amount paid
- Preferred contact number.
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Can I do PayShap payments from ChatWallet?
Buy
Withdraw from my Wallet
Top up my Wallet
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How do I add money to my ChatWallet?
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How long does money take to reflect into my ChatWallet?
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How do I share my Wallet details with someone?
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How do I make a deposit into my ChatWallet at an ATM?
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What if the ATM doesn't have the option for a deposit?
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Someone has sent me money to my ChatWallet. How long do I have to wait before using it?
Managing my Wallet
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Can I view my recent transactions?
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Can I get a statement for my ChatWallet?
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Where can I find my account number?
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How do I change my ChatWallet PIN?
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What do I do if I forget my ChatWallet PIN?
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What do I do if I have entered my digital PIN incorrectly multiple times?
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I'm trying to reset my digital PIN, but facial bio is failing, what do I do?
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If I change my ChatWallet digital PIN, will it update my PIN on my other digital channels?
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I have a new cellphone, how do I access my ChatWallet?
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My account is locked as I have reached my ChatWallet limit, how can I access my funds?
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Can I have multiple users linked to my ChatWallet?
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Can I change the cellphone number linked to my Wallet?
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Can I add another cellphone number to my Wallet?
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What are Quick Actions?
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Can I get a tax certificate for my ChatWallet?
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Will my ChatWallet be closed if I don’t use it?
Using my Wallet
Limits and fees
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What are the fees on my ChatWallet?
The latest fees are available on https://www.absa.co.za/rates-and-fees/
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What are my ChatWallet limits?