Getting started


  • Is ChatWallet safe?

    Yes, it is. Your ChatWallet is only active once you have been verified. ChatWallet is protected by a digital PIN which you’ll enter when you log in to provide additional security. Your messages are also secure so no one can see what you’re doing.

  • Is my money safe in a ChatWallet?

    Yes, it is. Your ChatWallet can only be accessed using your digital PIN. This means that you’ll only be able to get your money once you are logged in securely.

  • Is banking in WhatsApp secure?

    Yes. Your ChatWallet is protected by the digital PIN you created. Do not share your PIN with anyone.

  • How do I stop someone opening my ChatWallet?

    Make sure you don’t share your digital PIN with anyone.

  • Why do I need to provide an ID number?

    We need your ID to make sure the details you have provided are yours. This also helps us prevent fraud by making sure no one is creating a ChatWallet using your details.

  • How do I verify my identity?

    When you apply for ChatWallet we'll ask you to take a selfie, which will be used to verify your identity with the Department of Home Affairs. The verification takes a few seconds.

  • How do I end my ChatWallet chat?

    Just type “bye”, “quit” or “logout”.  If we don’t hear from you, your chat will automatically end after 6 minutes to keep your ChatWallet safe.



Withdraw from my Wallet

Top up my Wallet

Managing my Wallet

Using my Wallet

Limits and fees