What you can do at an Absa ATM
ATM safety tips
Stay safe and be vigilant with our ATM fraud and safety tips
Choose an ATM in a well-lit area where you are visible and feel safe.
If you think that the ATM is faulty, cancel the transaction immediately.
Don’t use an ATM where the card slot, keypad or screen looks like it has been tampered with – it could be an attempt to get hold of your card.
Be cautious of strangers offering to help. They could be trying to distract you in order to get your card details or PIN.
Always shield the keypad with your hand when you enter your PIN.
If your card is lost, retained or jammed, call the Absa Stop Card Line on 0800 111 155 immediately to stop your card.
If you need assistance, ask an Absa bank official, but be aware of people posing as Absa staff. An Absa staff member will never ask for your PIN nor request you to swipe your card through a handheld card reader.
- Have your card ready in your hand before you approach the ATM to avoid opening your purse, bag or wallet while in the queue.
- Follow the instructions on the ATM screen carefully.
- Report suspicious items or people around ATMs to the bank.
- Report any concerns regarding the ATM to the bank. Toll-free numbers are displayed on all ATMs.
- Take note that fraudsters are often well-dressed, well-spoken and respectable-looking individuals.
- Know what your ATM looks like so that you’re able to identify any foreign objects attached to it.
- Never ask anyone to assist you at the ATM — not even the security guard or a bank official. Rather go inside the bank for help.
- Don’t insert your card if the screen layout is not familiar to you or if it looks like the machine has been tampered with.
- Your PIN is your personal key to secure banking, so it’s crucial to keep it confidential.
- Memorise your PIN, never write it down or share it with anyone, not even with your family member or a bank official.
- Choose a PIN that won’t be easily guessed.
- Don’t use your date of birth as a PIN.
- To keep both your card and PIN safe, don’t let anyone stand too close to you while you’re using an ATM.
- Some fraudsters wait until you’ve drawn your cash to take advantage.
- Be aware of people loitering around the ATM and make sure that you’re not followed.
- Take your time to complete your transaction and secure your card and your cash in your wallet, handbag or inside pocket before leaving the ATM.
- Set a daily withdrawal limit that suits your needs to protect yourself if your card and PIN are compromised.
- Check your balance regularly and report discrepancies to your bank immediately.
- After you have completed your transaction successfully, leave the ATM area immediately.
- Be cautious of strangers requesting you to return to the ATM to finalise or close the transaction because they’re unable to transact. Skimming may occur during this request.
- Stop Card: 0800 11 11 55
- Action Line: 0800 41 41 41
- Reporting hardware-related issues: 0860 111 444
- Absa ATM Service Centre (Hygiene): 0860 286 286
- Absa general call centre number: 08600 08600
- SMS for reporting all ATM faults: 30830
Mobile network prepaid support numbers
- Vodacom: 082 111
- MTN: 083 173
- Cell C: 084 140
- Telkom Mobile: 0800 115 357
- Virgin Mobile: 0741 000 123
- Prepaid electricity support: 0861 242 355