What you can do at an Absa ATM
  • CashSend: Send money to anyone, even if they don’t have a bank account.
  • Payments: Pay bills using Scan n Pay, pay linked/registered beneficiaries, and pay traffic fines for Ekurhuleni.
  • Get a bank confirmation letter
  • Statements: Print three (3) months’ stamped transaction history and mini statements. 
  • App security code: Generate a security code for your Absa Banking App.
  • Prepaid top-up: Airtime, data, SMS bundles, vouchers and electricity. 
  • Low-value payments: Load and unload credit on a debit card for City Bus card top-ups.
  • Transfer funds: Move money between accounts.
  • Absa Instant Loan: For pre-qualified savings and cheque account customers.
  • DebiCheck: Approve debit orders.
  • Maintenance: Choose your preferred language and greeting name, change your card PIN and reset your favourite transactions.
  • Cash: Withdraw and deposit cash or send a CashSend

Please report faulty ATMs to 0860 286 286 and include the ATM number on the screen.

 

  • Cash deposits: Use the cardless cash deposit function to deposit cash into any Absa account.
  • Redeem/Withdraw CashSend: Collect your cash from any Absa ATM using the 10-digit PIN from Absa and access code from the sender.
  •  Prepaid: Buy airtime, data, SMS bundles, vouchers and electricity. 
  • Scan n Pay functionality: Make payments to the following registered billers:
    • ABI
    • Absa Vehicle Finance
    • Altech Autopage Cell
    • Altech Netstar
    • Applications Office
    • BATSA
    • Blue Label Airtime
    • Blue Label Electricity
    • Blue Label Recha JA MO
    • Blue Market
    • BMW Financial Services
    • Charlsworld
    • City of Johannesburg
    • Cointel VAS
    • Edgars
    • Flash Mobile Cash
    • Investec
    • Department of Justice:
      • JAFS CLO Convey
      • JAFS CLO Debitum
      • JAFS CLO PAS
      • JAFS TPF CF
      • JAFS TPF M OE & I
      • JAFS TPF PIC
    • Kazang
    • MBD
    • Midvaal
    • MTN Service Provider
    • MultiChoice
    • SAB Beer
    • SABC TV Licences
    • Smartcall Smartload
    • TAKE IT EEZI Loading
    • Vodacom

Please report faulty ATMs to 0860 286 286 and include the ATM number on the screen.

 

  • Cash: Withdraw cash using an international card.
  • Balance enquiry
  • Prepaid top-up: Airtime, data, SMS bundles, vouchers and electricity.

Please report faulty ATMs to 0860 286 286 and include the ATM number on the screen.

 

ATM safety tips

Stay safe and be vigilant with our ATM fraud and safety tips    

Choose an ATM in a well-lit area where you are visible and feel safe.

If you think that the ATM is faulty, cancel the transaction immediately.

Don’t use an ATM where the card slot, keypad or screen looks like it has been tampered with – it could be an attempt to get hold of your card.

Be cautious of strangers offering to help. They could be trying to distract you in order to get your card details or PIN.

Always shield the keypad with your hand when you enter your PIN.

If your card is lost, retained or jammed, call the Absa Stop Card Line on 0800 111 155 immediately to stop your card.

If you need assistance, ask an Absa bank official, but be aware of people posing as Absa staff. An Absa staff member will never ask for your PIN nor request you to swipe your card through a handheld card reader.

Fraud tips

  • ATM do’s and don’ts

    • Have your card ready in your hand before you approach the ATM to avoid opening your purse, bag or wallet while in the queue.
    • Follow the instructions on the ATM screen carefully.
    • Report suspicious items or people around ATMs to the bank.
    • Report any concerns regarding the ATM to the bank. Toll-free numbers are displayed on all ATMs.
    • Take note that fraudsters are often well-dressed, well-spoken and respectable-looking individuals.
    • Know what your ATM looks like so that you’re able to identify any foreign objects attached to it.
    • Never ask anyone to assist you at the ATM — not even the security guard or a bank official. Rather go inside the bank for help.
    • Don’t insert your card if the screen layout is not familiar to you or if it looks like the machine has been tampered with. 

  • Tips for protecting your PIN

    • Your PIN is your personal key to secure banking, so it’s crucial to keep it confidential.
    • Memorise your PIN, never write it down or share it with anyone, not even with your family member or a bank official.
    • Choose a PIN that won’t be easily guessed.
    • Don’t use your date of birth as a PIN.
    • To keep both your card and PIN safe, don’t let anyone stand too close to you while you’re using an ATM.

  • Tips for protecting your cash

    • Some fraudsters wait until you’ve drawn your cash to take advantage.
    • Be aware of people loitering around the ATM and make sure that you’re not followed.
    • Take your time to complete your transaction and secure your card and your cash in your wallet, handbag or inside pocket before leaving the ATM.
    • Set a daily withdrawal limit that suits your needs to protect yourself if your card and PIN are compromised.
    • Check your balance regularly and report discrepancies to your bank immediately.
    • After you have completed your transaction successfully, leave the ATM area immediately.
    • Be cautious of strangers requesting you to return to the ATM to finalise or close the transaction because they’re unable to transact. Skimming may occur during this request.
Contact details
  • Stop Card: 0800 11 11 55
  • Action Line: 0800 41 41 41
  • Reporting hardware-related issues: 0860 111 444
  • Absa ATM Service Centre (Hygiene): 0860 286 286
  • Absa general call centre number: 08600 08600
  • SMS for reporting all ATM faults: 30830 

Mobile network prepaid support numbers

  • Vodacom: 082 111
  • MTN: 083 173
  • Cell C: 084 140 
  • Telkom Mobile: 0800 115 357
  • Virgin Mobile: 0741 000 123
  • Prepaid electricity support: 0861 242 355