What is vishing?

You answer a call from a number that appears to be normal. The person on the other side pretends to be from your bank or a familiar organisation. They get you to engage and ask for your personal information. If you don't know what to do, you could be coerced into giving them your details.

Vishing is on the rise and can be difficult to trace, especially with fraudsters masking their numbers, leading you to believe that the call is from a legitimate source or by diverting their number to a legitimate number. Be alert and take note of the tips below.

Absa will never ask for your "keys to the safe," that is your ID number, online banking details, PIN, or to approve transactions that you did not initiate. Moreover, you should never approve requests via the Banking App without having made the transaction yourself.

 

How to spot vishing 

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The caller asks you for personal information that Absa would never ask you for.

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The caller tells you about a problem that you know is unlikely to be true, like your account being blocked.

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You're asked to call back on the number on your screen as a false form of caller validation. 

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Along with the call, you receive an OTP on your phone without having made the transaction yourself.

How to protect yourself

  • Vishing is a way for fraudsters to manipulate you into giving them your personal information so they can hack your accounts or steal your identity. 
  • Absa will never ask you for your PIN, password or passcode, transaction verification or card CVV number.
  • Absa will never ask you to call them back to validate a call. 
  • Banks will send you a verification message on your cellphone number to approve high-risk transactions.
  • Be conscious of the fact that fraudsters are masking their telephone numbers in order to manipulate you into believing that the call is from your bank or authorised personnel.
  • Be aware that fraudsters could be diverting their telephone number to the bank’s fraud hotline and requesting you to call back on their number to verify that it is the bank’s fraud department. DO NOT call the number displayed on your phone screen and call the Absa Fraud Hotline directly via the mobile Banking App by using the ‘click to call’ functionality or call 0860 557 557 or +2711 501 5089 to report the suspicious activity.
  • Be vigilant! Never ever share your PIN, password, passcode, transaction verification code or CVV number over the phone.
  • If you receive a phone call requesting you to share personal or confidential information, end the call immediately.
  •  If you receive a One Time Pin (OTP) on your phone without having made a transaction, be aware that the fraudster calling has used your personal information to shop or bank online. DO NOT provide the OTP telephonically to anybody. Contact the bank immediately to report fraud.
  • If you are suddenly not receiving calls, messages or an OTP that you requested, contact your service provider immediately to verify if your SIM has been swapped or your number ported.
  • Never download, install or run any software received as an attachment from a suspicious source.
  • If you are a victim of SIM Swap or number porting fraud, call our fraud hotline on 0860 557 557 or +27 11 501 5089 promptly to have your online banking service suspended.
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Contact details

Fraud Hotline: 
0860 557  557
+27 (0)11 501 5089

Secure Call Centre: 
+27 (0)11 354 4058