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A lady reading about the latest SIM scams

Protect yourself from cellphone SIM scams

SIM swap, porting and twinning

Are you up to date with the latest attempted phone scams? Know your stuff to help keep yourself safe.

If a fraudster has a false copy of your ID, they can use it to do a SIM swap with your network provider and they will have full control and access to information that is meant for you. They will also receive banking notifications and approval SMSs that your bank sends to you when doing a transaction.

All it takes for someone to do a SIM swap with your network provider, is a false copy of your ID. This will give them full control and access to any messages, confidential notifications and approval SMSs sent to your phone.

Once a hacker has this clear view of your banking activity, it becomes much easier for them to gain access to transfer money from your account without you knowing.

To help keep your money safe, if Absa suspects a potential SIM swap scam, a temporary hold will be placed on your account until you authenticate yourself.

If you get an SMS from your network provider confirming that you’re transferring to a new provider, pay attention!

If you didn’t action this transfer yourself, it’s likely that you’re experiencing identity theft. If porting is completed, you’ll no longer receive messages and notifications meant for you, meaning that a fraudster can intercept your calls and use any banking information sent to you.

This latest scam is when a criminal is able to duplicate your number to another SIM card. Pay special attention to all messages received from your network service provider regarding Twin SIM functionality – if you ignore a notification, your SIM card duplication will go ahead, giving the fraudster full access to any sensitive banking information sent to you.

If you ever receive a logon notification when you haven’t logged on to Absa Online Banking yourself, do not switch your phone off. Contact the Fraud Hotline immediately at 0860 557 557.

What happens when my number has been swapped?

If you’ve already been tricked into sharing your personal information and account details, fraudsters can transfer money from your account without you knowing. If we become aware of a SIM swap that you haven’t notified us about in advance, a temporary hold will be placed on your account for protection until you authenticate yourself.

How to protect yourself

If the SIM swap was done by you, then you would need to wait for 36 hours or authenticate yourself by calling our contact centre. Once you have been verified as the actual Absa customer, the hold will be lifted.

Upgrade your security using the App

Download the Absa Banking App from your app store below, and use it to authenticate transactions to avoid the risk of SIM scams.

Please note: To provide our products and services, we collaborate with other companies, some of which may use our branding. Our Privacy Policy does not apply to these companies' websites. For their privacy policies, please refer to the respective service provider's site.

Contact details

Fraud Hotline:
0860 557 557
+27 (0) 11 501 5089

3D Secure Call Centre:
+27 (0) 11 354 4058

Email us at: secmon@absa.co.za