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Understanding Visa Airport Companion FAQs

Discover more about the benefits of your new membership on the VAC App and how it works.

Frequently Asked Questions

What is included with my membership?

Refer to the How it Works section within the Membership section of the app to view what’s included with your membership. This can be viewed on both the home screen and in the Membership section. Please note, benefits can differ per cardholder, so referring to the app is the best way to see the most accurate information.
Will my existing lounge program membership still work? Can I still use the existing lounge program app?

As of 1 October 2024, your existing lounge memberships will no longer be valid. To access lounges in you must register on the VAC app.
Where can I find my membership card within the VAC app?

Your membership QR code can be found by clicking Membership from the app home page.
How do I view my membership details once I’ve enrolled? How do I know how many visits I have available?

Membership details can be accessed via the Membership section of the app, which can be found in the footer menu. Entitlement details (lounge visits) are displayed in both the Home and the Membership sections.
How do I enter the lounges?

Present your membership QR code to the lounge staff. If entitlements are available, they will be automatically deducted. If no entitlements are available, a charge of $32 USD will be made to the associated Visa card. The membership QR code can be found by clicking Membership from the app home screen.
Can I use a physical card to enter the lounge?

VAC is a fully digital app-based experience. You will only be able to access lounges by presenting your membership QR code from the mobile app.
I’m having trouble enrolling or logging in to the app.

If you are having trouble registering, contact Customer Support via the Contact link in the Help section of the Sign Up page. If you are having trouble logging into the app, use the Forgot Password function. If you still cannot log in, you should contact support through the link found in the Help section on the login screen.
How do I find participating lounges at the airport?

In the Explore section of the app, you can browse available lounges by selecting the desired airport or country. The home screen also includes a Quick Link to the lounge list.
Can I bring guests with me to the lounge? Do I need to be travelling with them?

Yes, you can bring guests to lounges. Guests must be on the same flight. If you do not have any complimentary guest visits, you have the option to bring guests with you for a charge of $32 USD per person per visit. The charge will be made directly to your registered Visa card.
Why was I denied access to the lounge?

If the lounge is at capacity, access cannot be granted. You can use the VAC app to check for an alternative lounge.
Can I enroll using a Visa card issued in a country outside of the CEMEA region?

Card benefits may vary. You will need to contact the issuing bank to confirm eligibility of any Visa cards issued outside of the CEMEA (Central Europe, Middle East and Africa) region.