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Our secured services

What’s new in Online Banking?

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Brand new look, same secure features

We have improved our digital online banking platform for a smooth banking experience. The new look comes with seamless banking. You will not be required to make any changes to your current profile, but for any concerns or questions, please refer to the FAQ below or view our quick guide here.

What should I do when I suspect suspicious behaviour on my account?

Call the Absa Fraud Line on 0860 557 557.
What should I do when I receive an email that seems to be from Absa but looks suspicious?
Do not click on links or open HTML attachments in unsolicited emails.

Absa will never send you an email with a link or attachment that will redirect you to what looks like a logon page.

Do not believe the contents of unsolicited emails blindly. If you are worried about it, contact Absa immediately.

We will never ask you to enter your entire password on our secure website; you will be asked to enter only three random characters of your password.

Do not reply to these emails. Report suspicious looking emails to secmon@absa.co.za and delete the suspicious email thereafter.
What are the minimum browser requirements for the new Express Banking?
Chrome: V33

Edge: V12

IE: V11

Firefox: V28

Safari: V.6.1
Why can I not experience the new Express Banking?

Express Banking is not available for profiles with multiple users.
What transactions will be available on Express Banking?

There are no feature changes on the new Express Banking. The features remain the same as on the old Express Banking, e.g. Payments, Cash Send, Rewards, View beneficiaries, Archived statements, Once-off payments, Online limits, Buy prepaid airtime and Data and Electricity.
Will I be able to use the new Express Banking on my tablet and cellphone?

Express Banking currently caters best for tablets. For cell phones, we recommend that you download the banking app.
Will my bank account details change?

No, all your Absa bank account details will remain unchanged.
Will the web address change?

No, the web address (URL/link) does not change.
Do I need to change my online PIN or password?

No, there is no need to change your online banking information.
If you suspect suspicious activity on your account, follow the steps to change your details using the secure online banking site.
Will my beneficiaries be lost?

No, your beneficiaries will still be available as they were stored.
Will I need to reset transaction limits?

No, all transaction limits remain unchanged.
Would I need to re-register for online banking?

No, you will not need to re-register for online banking.
How do I increase the font size of my page?

Use the zoom function in your active browsing window.
I cannot see all available icons on my cellphone.

The layout has been enhanced or optimised and will ensure that your mobile will display appropriately, without the need for you to turn your device. Simply tap on your preferred account to view additional actions (statements, payments, etc.).
I can’t find the quick payment menu when using my cellphone.

The quick payment menu is located at the bottom of the screen.
I can’t view the last transaction made to a beneficiary.

The last transaction details can be seen on the payment screen.

To view the complete beneficiary payment history, select Manage beneficiary on the left side-panel.
I cannot access the multiple beneficiary payment option.

This is available on the left side-panel by selecting Multiple payments.
I don’t understand what the new icons mean on the Full service.

Simply hover your cursor over the icon and the descriptions will be displayed.