We offer you value-added services to support your Absa Payment Acceptance products so that you can run your business more efficiently.

Reconciliation file

Being able to access a file daily allows you to perform detailed reconciliations of all card transactions processed through your business.

  • You get a detailed breakdown of all individual card transactions in one batch
  • Saves you time on reconciliation
  • Data received and imported can be used for internal management information
  • With data being electronically available, it is easily shared between the various accounting functions in your business 
Electronic charge back file

We’ll provide you with an electronic file as and when a chargeback request is processed.

  • A detailed breakdown of all chargebacks
  • Time saving in receiving the file electronically
  • Data received and imported can be used for internal management information
  • With data being electronically available, it is easily shared between the various functions in your business.
Cheque guarantee services

Minimise the risk of accepting cheques by verifying the cheque presented to your business for payment online.

  • Protection from non-payment due to fraud, insufficient funds, stopped payment or account closed
  • Real-time processing for instant verification 
In-house regional footprint

We have six regional offices based in Pretoria, Johannesburg, Cape Town, Port Elizabeth, Durban and Bloemfontein and satellite offices in Polokwane, Witbank, Nelspruit, East London, George and Kimberley.

  • All regional offices, as well as satellite offices, carry stock of all device types and can service all our merchants quickly and effectively. Unlike the outsourced model, we can manage our support consultants, and ensure that our resources are dispatched when and where we need them
  • All calls logged via the Merchant Help Desk have a maximum turnaround time of 48 hours to be concluded 
Merchant help desk support

Our highly skilled and dedicated workforce has the technical knowledge to help you with basic queries and problems.

  • Highly skilled agents with technical knowledge to assist you telephonically with all basic queries and problems
  • 94% of calls are resolved at the time of initial contact 
Statements and reports

Receive your statements and reports via email or in the post – whichever suits you best.

Electronic and paper-based statements: You have a choice between receiving your merchant statements in the post or via email. Many merchants have already opted for the latter.

Daily reconciliation reports: Web-based reports are available via Net Up, Connect Direct and Host-to-Host. Speak to your sales consultant for more information around integration and pricing.

Need more help?

Let one of our consultants assist you.

Call us on:

0860 111 222

E-mail us:

Contactmerc@absa.co.za