We offer value-added services to support your Payment Acceptance products so that you can run your business efficiently.

  • Reconciliation file

    Being able to access a file daily allows you to perform detailed reconciliations of all card transactions processed through your business.

    • Get a detailed breakdown of all individual card transactions in one batch
    • Saves you time on reconciliation
    • Data received and imported can be used for internal management information
    • Data is easily shared between the various accounting functions in your business
  • Electronic chargeback file

    We provide an electronic file as and when a chargeback request is processed.  

    • You also get a detailed breakdown of all chargebacks
    • Save time by receiving the file electronically
    • Data received and imported can be used for internal management information
    • Data is easily shared between the various functions in your business

     

  • Cheque guarantee services

    Minimise the risk of accepting cheques by verifying the cheque presented to your business for payment online. You also get:

    • Protection from non-payment due to fraud, insufficient funds, stopped payment or account closed
    • Real-time processing for instant verification
  • In-house regional footprint

    We have six regional offices based in Pretoria, Johannesburg, Cape Town, Port Elizabeth, Durban and Bloemfontein and satellite offices in Polokwane, Witbank, Nelspruit, East London, George and Kimberley.

    • All regional offices, as well as satellite offices, carry stock of all device types and can service all our merchants quickly and effectively
    • We manage our support consultants and ensure that our resources are dispatched when and where we need them
    • 48-hour maximum turnaround time for calls logged via the Merchant Help Desk
  • Merchant help desk support

    • Highly skilled agents with technical knowledge to assist you telephonically with all basic queries and problems
    • 94% of calls are resolved at the time of initial contact
  • Statements and reports

    • Receive statements and reports via email or in the post – whichever suits you best
    • You have a choice between receiving your merchant statements in the post or via email
    • Web-based reports are available via Net Up, Connect Direct and Host-to-Host
    • Speak to your sales consultant for more information around integration and pricing

Need more help?

Let one of our consultants assist you.

Call us on:

0860 111 222

Email us at:

contactmerc@absa.co.za