From payments to prepaid top-ups, ChatBanking is a world first that lets you make instant transactions by using Facebook Messenger, Twitter or Whatsapp.

Use Facebook Messenger, Twitter or Whatsapp to:

Get your bank balance
Buy Electricity
Buy electricity
Purchase airtime and data
Pay Beneficiaries
Pay beneficiaries

How to get started

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Step 1

Facebook Messenger and Twitter:

  • Log on to online banking, click on Settings from the Express tab and add your profile.

Whatsapp:

  • Add Absa (08600 08600) as a contact on your device.
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Step 2

Facebook Messenger and Twitter:

  • Log on to Twitter and follow @AbsaChatBanking or Logon to Facebook and send a private message to AbsaChatBanking.

Whatsapp:

  • Open Whatsapp and find the new contact.
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Step 3

Facebook and Twitter:

  • Send a private message (DM) to @AbsaChatBanking on Twitter or AbsaChatBanking on Facebook and simply say 'hi'.

Whatsapp:

  • Simply say 'hi' to your Absa contact.

FAQs

  • What is ChatBanking?

    ChatBanking is an easy-to-use, secure service which allows you to complete transactions using Facebook Messenger, Twitter or Whatsapp.

  • What social media platforms is ChatBanking available on?

    At the moment you can access ChatBanking via Facebook Messenger, Twitter and Whatsapp, with more social media platforms to follow shortly.

  • How do I register for Absa ChatBanking?

    To add your ChatBanking profile, log in to Absa Online and follow these easy steps:

    • Go to ‘Settings’
    • Click on ‘Manage ChatBanking’
    • Click on ‘Add Profile’ and follow the prompts

    Twitter: 

    • To complete your ChatBanking for Twitter registration, logon to Twitter once you have added your profile and follow @AbsaChatBanking. 
    • You will receive a welcome Direct Message (DM) from @AbsaChatBanking to welcome you to the service.

    Facebook Messenger: 

    • Once you click on ‘Add profile’ and select ‘Facebook’ from the drop down, you will need to click ‘Continue’ to get the various options available to complete your registration. 
    • Choose the option that is easiest for you to complete your profile verification.

    Whatsapp:

    • Add Absa (08600 08600) as a contact on your device.
    • Open Whatsapp and find the new contact.
    • Simply say 'hi' to your Absa contact.
  • Download this FAQ

Need more help?

Let one of our consultants assist you.

Call us on:

08600 08600

Email us at:

absa@absa.co.za