From payments to prepaid top-ups, ChatBanking is a world first that lets you make instant transactions by using Facebook Messenger or WhatsApp.

Use Facebook Messenger, Twitter or WhatsApp to

Get your bank balance
Buy Electricity
Buy electricity
Purchase airtime and data
Pay Beneficiaries
Pay beneficiaries

How to get started with Facebook Messenger and Twitter

  • Log on to online banking, click on Settings from the Express tab and add your profile
  • Log on to Twitter and follow @AbsaChatBanking or Log on to Facebook and send a private message to AbsaChatBanking
  • Send a private message (DM) to @AbsaChatBanking on Twitter or AbsaChatBanking on Facebook and simply say 'hi'

How to get started with WhatsApp

  • Add Absa (08600 08600) as a contact on your device
  • Open WhatsApp and find the new contact
  • Simply say 'hi' to your Absa contact

FAQs

  • What is ChatBanking?

    ChatBanking is an easy-to-use, secure service which allows you to complete transactions using Facebook Messenger, Twitter or WhatsApp.

  • What social media platforms is ChatBanking available on?

    At the moment you can access ChatBanking via Facebook Messenger, Twitter and WhatsApp, with more social media platforms to follow shortly.

  • How do I register for Absa ChatBanking?

    To add your ChatBanking profile, log in to Absa Online and follow these easy steps:

    • Go to ‘Settings’
    • Click on ‘Manage ChatBanking’
    • Click on ‘Add Profile’ and follow the prompts

    Twitter: 

    • To complete your ChatBanking for Twitter registration, log on to Twitter once you have added your profile and follow @AbsaChatBanking
    • You will receive a welcome Direct Message (DM) from @AbsaChatBanking to welcome you to the service

    Facebook Messenger: 

    • Once you click on ‘Add profile’ and select ‘Facebook’ from the drop down, you will need to click ‘Continue’ to get the various options available to complete your registration
    • Choose the option that is easiest for you to complete your profile verification

    WhatsApp:

    • Add Absa (08600 08600) as a contact on your device
    • Open WhatsApp and find the new contact
    • Simply say 'hi' to your Absa contact
  • Download these FAQs

Need more help?

Let one of our consultants assist you.

Call us on:

08600 08600

Email us at:

absa@absa.co.za