Everything you need to know about the Absa Siyasizana Programme for home loans.


  • What are the solutions within the Absa Siyasizana Programme?

    Absa Siyasizana Programme offers payment relief solutions aimed at helping our qualifying home loans customers who are adversely affected by the COVID-19 lockdown.


    There are three possible ways we could help you:


    • An extension of your payment relief – this will entail a reduced monthly repayment for a further 3-months, with a possible minimum of 25% of your current repayment. We will extend the term of your home loan to ensure that your contractual repayment is not impacted negatively by the partial payments.
    •  If you have equity in your home loan (low loan balance to property value), you can use this equity to settle your Absa credit products (Personal Loans, Credit Card, Vehicle Finance and/or Overdraft) – by consolidating your debt using your home loan account.
    • With tailor-made solutions to provide assistance for customers who require long term assistance.
  • How do I qualify?

    • When you have a home loan that is up to date, this includes recently registered loans that are due to make their first repayment.
    • When you have a home loan but are one instalment or less in arrears.
  • If I qualify for debt consolidation, how will it work?

    • The debt consolidation process will initiate a re-advance or Further Advance on your home loan, which will be used to settle (or, in some cases to part settle) other debts you have with Absa i.e. Personal loans, Credit  Card, Vehicle Finance and/or Overdraft etc.
    • This will be subject to you meeting the required home loan credit lending criteria.
  • Will interest be charged when taking up a home loan solution?

    If you take up one of the solutions that results in a term extension, interest will continue to be charged and capitalised on the account, increasing the overall cost of credit. 

  • Can my term be extended beyond 360 months?

    The maximum home loan term is 360 months, unless otherwise agreed.

  • How will I know if my home loan solution is approved?

    •  You will receive an SMS confirming that your solution has been approved, and what the start and end dates are.
    • You will then receive written confirmation of the changes that have been applied to your home loan account. This letter will include your new repayment amount and the impact of the changes to the remaining term of your loan.
  • What if I have a FlexiReserve facility on my home loan?

    • You will be able to access your FlexiReserve facility under your  Absa Siyasizana Programme solution.
    • You will be able to make additional payments and increase your FlexiReserve amount during your Absa Siyasizana Programme solution.
  • My home loan payment goes off via salary deduction and stop order. Will I qualify for the home loan solution with the Absa Siyasizana Programme?

    Yes, if you pay your home loan via a salary deduction and stop order, you will quality for a solution with our Absa Siyasizana Programme.

    A salary deduction and stop order will have been initiated by you and your employer. Absa is unable to reduce this deduction and stop order payment.


    Therefore, you will have the following options:


    •  Instruct your employer to reduce the deduction and stop order to the 25% repayment required during the payment relief extension.
    •  If the deduction cannot be reduced, after a successful payment, the additional amount paid (amount in excess of the minimum 25% required) will be available and can be withdrawn via your FlexiReserve facility or a refund request. Withdrawals can be made through online channels, or you can contact us (0860 111 007 or home@absa.co.za) to request a refund. 
  • What about my service fees and insurance premiums whilst I am on the Absa Siyasizana Programme for home loans?

    • No additional fees will be charged.
    • Service fees will continue to be charged to your home loan during the relief period.
    • If your home loan monthly repayments already include insurance premiums for Homeowner’s Comprehensive Insurance (HOC) and Home Loan Protector Plan (HPP) or Life Insurance, then these will be covered by your home loan during the relief period.
  • Who does not qualify for a solution with the Absa Siyasizana Programme?

    If any of the following apply to you or your account, then you will not qualify:

    • Debt Review
    • Liquidation and Insolvency
    • Deceased Estates
    • Customers that are currently under forbearance
    • Customers that are in arrears by more than one instalment.
  • Who do I contact to get the home loan payment relief extension?

    • Call the Absa Home Loans Collections Contact Centre on 0861 22 22 72  (Option3)
    • E-mail: bondrs@absa.co.za
  • What is the duration of the Absa Siyasizana Programme for home loan?

    The Absa Siyasizana Programme is a continuation of the home loan payment relief that was offered to customers effective 1st April 2020. A customer that qualifies and applies for relief on their home loan repayments will be permitted to do so for three months only. During this period, the customer will pay a minimum of 25% of their monthly instalment.

Contact us 

Wealth Clients

Please contact your banker

Business Bank Clients

Email us at: covidlending@absa.africa

SME Clients

Email us at: mybusinessbanker@absa.africa