How we can help
COVID-19 and its economic impact has affected all South Africans. As a result, we aim to do even more for our customers by providing support during the bad times, and the good.
We were here for you before with our Payment Relief Programme
Our Payment Relief Programme gave customers immediate financial relief during the initial lockdown, and it worked. We provided a quick, temporary financial relief to over 730 000 customers with a total value of more than R9 billion. We did this by allowing our customers to pause their credit payments for three months, and gave repayment discounts on certain products. We did this because we understand how important extra cash would be.
We are here for you now with our Absa Siyasizana soultions
South Africa’s economic growth could be very slow over the next few years. We are not alone – the rest of the world is experiencing the same economic outlook. Fortunately, if you are an Absa customer, you are definitely not alone. As your bank, we are determined to help you navigate this new reality. Siyasizana means “help one another.” Absa Siyasizana means helping you achieve the best financial outcome in our current circumstances.
Together we can find a solution for you
We understand your situation will be unique, and we want to provide you with a long-term solution that is sustainable. That’s why this time around, we are offering solutions tailored to each person’s circumstance. Our Absa Siyasizana solutions are not just about COVID-19 anymore, they’re about your financial future and what we can do to help you.
If you are a business owner, there are also Absa Siyasizana solutions aimed at helping you remain resilient and retain as many jobs as possible. Please contact your banker to find out more.
Absa Siyasizana will apply to these products
If you have any of the following products, you may qualify for an Absa Siyasizana solution:
- Credit card
- Home loan
- AVAF vehicle finance
- Personal loan
How to get the help you need
If you have a Credit Protection Plan, and Absa Gold Value Bundle or a Premium Value Bundle, please go to our Credit Life page and find out what assistance you already may have.
*Please note: we have a lot of customers to service, and it will take at least two weeks for us to contact you. Thank you for your patience!
Absa Siyasizana FAQs
Siyasizana solutions are a series of short-term and long-term solutions that we are making available to customers who have been impacted as a result of COVID-19 and the national lockdown.
Our Payment Relief Programme was aimed at providing an immediate, across-the-board 3-month assistance to all customers to minimise the initial effects of COVID-19 and the national lockdown.
Siyasizana solutions are sustainable solutions that will be tailor-made to each customer’s individual circumstances.
COVID-19 and lockdown affects all South Africans, and we understand the hardships that this will bring. We introduced Siyasizana to provide support to our customers who are in need.
Customers with Absa credit products, who are currently struggling or feel that they will be struggling with their payments due to COVID-19 or lockdown can apply, regardless of whether they have previously taken up Payment Relief or not.
The following products are covered:
- Credit cards
- Vehicle finance
- Home loans
- Personal loans
There are Siyasizana solutions designed for multiple credit products. Your solution will be based on the products you have.
You can still apply because Siyasizanani solutions are aimed at long-term assistance based on your current financial situation.
Siyasizana means “we help each other” or “mutual help”. The name was chosen because it reflects our commitment and philosophy of partnering and helping our customers whenever we can - especially in times of great need. It’s also part of our culture of Africanacity.
If you have a Credit Protection Plan, Gold or Premium Value Bundle and are struggling to meet your credit card payments, you may be able to claim form your policy. For more information, or to confirm if you qualify, visit our Credit Life page.
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