The recent unrest in South Africa has affected thousands of South Africans and we, as a South African institution, are committed to supporting not just our customers, but our country as well. Now is a time for unity and we are focused on rebuilding our communities and providing assistance to our customers that need it most.

If you are a customer of ours, please rest assured that whilst some of our services have been impacted, our core system and functions are all operating normally. We are working flat out to provide solutions in areas that have been affected especially our customers who need and rely on cash transactions.

We will be bringing several new products to the market to quickly allow South Africans to begin rebuilding their lives and their businesses as well as providing relief to customers who have been financially impacted.

Absa Siyasizana is here for you as a customer

If you have been affected financially by the recent events, we are here to support you. If you are having repayment issues with any of our products, we offer several repayment options to support your budgeting and situation.

Frequently asked questions

  • What is Absa Siyasizana?

    In light of the continued lockdown regulations and recent unrest in parts of South Africa, our Siyasizana Program is aimed at giving our customers credit relief that is specifically tailored to their individual needs.

  • What options are available?

    We have a range of short-term and long-term solutions, each designed to help you meet your credit repayment obligations, bearing in mind your financial situation at the time. 

  • Who qualifies?

    While there are no set qualification criteria, customers with a history of good credit performance are most likely to get the most out of Siyasizana. That’s why it’s advisable to speak to us before your account is in arrears. 

  • Will an arrangement affect my credit rating?

    We are required to report any repayment solutions applied to credit agreements. This reporting may negatively impact your credit score, however, proactive repayment solutions will help you stay on top of your repayments which will boost your credit score in the long term.

  • Will I have to provide proof of my current situation?

    During our assessment, we may require supporting documentation so that we can design a solution specifically tailored to your individual needs. We understand that getting all the required documents may be a bit difficult at this time, but it will be very helpful if you can provide us with as much information as possible during your application.

  • How do I apply?

    Apply now or call your banker.

Need financial assistance?

Financial difficulties can be stressful but they don’t have to be permanent. If you need financial assistance for any of the following products, we are here for you .

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Insurance

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Vehicle loans

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Credit cards

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Personal loans

Please note: Relief provided through deferred payments on any credit agreement must be reported to the Credit Bureaus as regulated by the National Credit Act (NCA). In some cases, credit bureau scores might be impacted negatively, which can have an adverse outcome during your loan application(s) in the near future, across the market. Please bear this in mind when requesting relief.

Apply now

Contact details

Please contact us now and let us begin to help you.

Personal Loan, Student Loan and Credit Card clients
Email us at: ebpaymentrelief@absa.africa

Home Loan clients
Email us at: bondrs@absa.africa

Vehicle Finance clients
Email us at: securedrestructurings@absa.africa

Private clients
Email us at: bondrs@absa.africa

Wealth clients
Please contact your banker

Business Bank clients
Email us at: covidlending@absa.africa

SME clients
Email us at: mybusinessbanker@absa.africa