How we can help

COVID-19 and its economic impact has affected all South Africans. As a result, we aim to do even more for our customers by providing support during the bad times, and the good.

We were here for you before with our Payment Relief Programme

Our Payment Relief Programme gave customers immediate financial relief during the initial lockdown, and it worked. We provided a quick, temporary financial relief to over 730 000 customers with a total value of more than R9 billion. We did this by allowing our customers to pause their credit payments for three months, and gave repayment discounts on certain products. We did this because we understand how important extra cash would be.

We are here for you now with our Absa Siyasizana soultions

South Africa’s economic growth could be very slow over the next few years. We are not alone – the rest of the world is experiencing the same economic outlook. Fortunately, if you are an Absa customer, you are definitely not alone. As your bank, we are determined to help you navigate this new reality. Siyasizana means “help one another.” Absa Siyasizana means helping you achieve the best financial outcome in our current circumstances.

Together we can find a solution for you

We understand your situation will be unique, and we want to provide you with a long-term solution that is sustainable. That’s why this time around, we are offering solutions tailored to each person’s circumstance. Our Absa Siyasizana solutions are not just about COVID-19 anymore, they’re about your financial future and what we can do to help you.

If you are a business owner, there are also Absa Siyasizana solutions aimed at helping you remain resilient and retain as many jobs as possible. Please contact your banker to find out more.

Absa Siyasizana will apply to these products

If you have any of the following products, you may qualify for an Absa Siyasizana solution:

  • Credit card
  • Overdraft
  • Home loan
  • AVAF vehicle finance
  • Personal loan

How to get the help you need

If you have a Credit Protection Plan, and Absa Gold Value Bundle or a Premium Value Bundle, please go to our Credit Life page and find out what assistance you already may have.

*Please note: we have a lot of customers to service, and it will take at least two weeks for us to contact you. Thank you for your patience!

covid-19

Absa Siyasizana FAQs

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Credit Card, Personal Loan, Overdraft

Read the FAQs

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Home Loans

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Vehicle Finance

Read the FAQs

 

Credit Life

If you have a Credit Protection Plan, Gold or Premium Value Bundle and are struggling to meet your credit card payments, you may be able to claim form your policy. For more information, or to confirm if you qualify, visit our Credit Life page.

Apply for your Siyasizana solution now

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Contact us 

Wealth Clients

Please contact your banker

Business Bank Clients

Email us at: covidlending@absa.africa

SME Clients

Email us at: mybusinessbanker@absa.africa