How we can help

COVID-19 and its economic impact has affected all South Africans. As a result, we aim to do even more for our customers by providing support during the bad times, and the good.

We were here for you before with our Payment Relief Plan Programme

Our Payment Relief Programme gave customers immediate financial relief during the initial lockdown, and it worked. We provided a quick, temporary financial relief to over 730 000 customers with a total value of more than R9 billion. We did this by allowing our customers to pause their credit payments for three months, and gave repayment discounts on certain products. We did this because we understand how important extra cash would be.

We are here for you now with our Absa Siyasizana Programme

South Africa’s economic growth could be very slow over the next few years. We are not alone – the rest of the world is experiencing the same economic outlook. Fortunately, if you are an Absa customer, you are definitely not alone. As your bank, we are determined to help you navigate this new reality. Siyasizana means “help one another.” Absa Siyasizana Programme means helping you achieve the best financial outcome in our current circumstances.

Together we can find a solution for you

We understand your situation will be unique, and we want to provide you with a long-term solution that is sustainable. That’s why this time around, we are offering solutions tailored to each person’s circumstance. Our Absa Siyasizana solutions are not just about COVID-19 anymore, they’re about your financial future and what we can do to help you.

If you are a business owner, there are also solutions aimed at helping you remain resilient and retain as many jobs as possible. Please contact your banker to find out more.

Absa Siyasizana Programme will apply to these products

If you have any of the following products, you may qualify for an Absa Siyasizana Programme solution:

  • Credit card
  • Overdraft
  • Home loan
  • AVAF vehicle finance
  • Personal loan

How to get the help you need

If you have a Credit Protection Plan, and Absa Gold Value Bundle or a Premium Value Bundle, please go to our Credit Life page and find out what assistance you already may have.

*Please note: we have a lot of customers to service, and it will take at least two weeks for us to contact you. Thank you for your patience!

Relief Plan


card in hand
Credit Card, Personal Loan, Overdraft

Read the FAQs

pie chart
Home Loans

Read the FAQs

pie chart
Vehicle Finance

Read the FAQs


Credit Life

If you have a Credit Protection Plan, Gold or Premium Value Bundle and are struggling to meet your credit card payments, you may be able to claim form your policy. For more information, or to confirm if you qualify, visit our Credit Life page.

Apply for your solution with the Absa Siyasizana Programme now


Read more about how to improve your finances

A budget is the one habit that can change your life

We’ve all heard about the importance of budgeting in our lives. It’s a word that regularly gets thrown around, and while we know that we should…

Tell me more

Contact us 

Wealth Clients

Please contact your banker

Business Bank Clients

Email us at:

SME Clients

Email us at: