Get an Activate quote

Download the latest version of the Activate App from your app store. Once your policy has been activated, you can use your identity/passport number to sign-in. If you need help, please contact us on 0860 222 762 during office hours (08h00 to 16h30) Monday to Friday or send an email to ActivateAdmin@absa.africa and a friendly consultant will assist you with the installation process. To ensure a quick response, please include your policy, identity/passport number.

The easiest way is to submit a claim on the Activate app. Alternately, you can call us on 0860 222 762 during office hours, (08h00 to 16h30), Monday to Friday, or, send an email to ActivateAdmin@absa.africa and a friendly consultant will assist you with the process. To ensure a quick response, please include your policy, identity or passport number. In an emergency, please use the Emergency button on your Activate app or dial 0800 046 637.

Your privacy is important to us and we will, therefore, not sell, rent or provide your personal information to unauthorised third parties for their independent use, without your consent. Your telematics data is used to calculate your driver score, as well as, track the location of your vehicle in the event of a serious incident. The information from your telematics device will not be used when approving or rejecting your claims.

Please use the Emergency button on your Activate app. This will give you a direct line to the call centre and you may then ask the agent for assistance. Alternatively, you can call Activate Assist on 0800 046 637.

In the event that I experience a breakdown, what should I do?

Please use the Emergency button on your Activate app. This will give you a direct line to the call centre and you may then ask the agent for assistance. Alternatively, you can call Activate Assist on 0800 046 637.

What is covered under Activate Assist emergency assistance?

Activate Assist provides you with immediate access to a team of dedicated case managers, together with a national complement of accredited assistance service providers who will assist with roadside emergencies and home emergencies. Cover includes:

• 24-hour roadside assistance – towing (mechanical, electrical and accident), emergency fuel, tyre change, jump-start, locksmith, armed response
• 24-hour home assistance – plumbing, electrical, appliance, pest control, locksmith, glazier, security, tree felling, security guard
• 24-hour medical assistance – emergency medical response, medical transport, medical advice hotline, referrals to GPs and specialists, trauma counselling
•  Home Drive - Whether you need to be driven home from a party, your car has gone in for a service, broken down, or even if you need to be dropped off at the airport, we will ensure that you are transported to your home or work safely
• And much more - please refer to your Activate Assist brochure for more information.

What is the Home Drive benefit?

Whether you need to be driven home from a party, your car has gone in for a service, broken down, or even if you need to be dropped off at the airport, we will ensure that you are transported to your home or work safely.

The driving team consists of a back-up driver and vehicle, and lead driver who will drive you home in your own vehicle or if preferred, in the vehicle dispatched.  The back-up driver will follow and collect the lead driver from your home.

How do I access the Home Drive benefit?

Press the Emergency button on the Activate app and when you get through to the agent, request the Home Drive service to get you home safely. Alternatively, you can call Activate Assist on 0800 046 637.

Does Home Drive allow my passengers to also use this benefit?

Yes, passengers in the specified vehicle are covered in this benefit. Up to 4 passengers can be transported at no cost provided that the entire trip is no longer than 50km and takes no longer than 1 hour and are ALL transported to one/main booked address. An additional cost of R50.00 per additional /unplanned drop off will be charged. This arrangement needs to be discussed and authorized by our call centre to ensure efficient planning and upfront payment (warding off the potential threat to our drivers, when carrying cash).

Use the emergency button on the Activate app or Activate Assist on 0800 046 637 to book your trip.

Where is Home Drive available?

This service is available in Johannesburg, Pretoria, Cape Town, Durban, Bloemfontein, Nelspruit, George, Port Elizabeth and East London.

Do I pay extra for the Home Drive benefit?

The Home Drive benefit covers the cost of 6 trips to a radius of 50km per incident. Any additional kilometres travelled will be charged at R11.00 per km ex VAT. Should you require additional trips, which are in excess of their annual trip entitlement, the call centre will facilitate the booking on a beneficiary to pay basis.