The COVID-19 pandemic has resulted in a worldwide economic downturn and a complete lockdown in South Africa. Businesses and individuals are being impacted financially both locally and globally. Therefore, it is our duty to offer as much relief and assistance as we can to our customers, during this unprecedented outbreak.

We have created an extensive payment relief plan to help our customers who have been financially impacted by the COVID-19 pandemic. The plan applies to our credit products (Home Loans, Personal Loans, Vehicle Finance, Credit Cards etc) across both corporate, business customers.

Loan terms and payments will be adjusted to ensure our customers can cope financially both during and after this difficult period.

Corporate and Business customers who qualify will receive tailored solutions specific to their requirements and situations.

Most importantly our plan does not carry any extra fees or costs. It is aimed at helping our customers who are struggling with cash flows during the COVID-19 pandemic.

We appeal to customers who are able to meet their financial obligations to please not apply for the plan - we want to make sure that our customers who truly need help will get it. Many of our customers will be severely impacted by this pandemic and we need to be sure that we can give them the assistance that they need.

Our plan extends to all our customers across Africa but will be implemented according to laws, regulations and conditions specific to each country.

FAQs