Dear Customer,

Providing our customers with a seamless banking service remains a high priority as always. However, due to capacity constraints because of COVID-19 and the 21-day lockdown, we are only able to assist our existing customers with the following services:

  • Overdraft
  • Personal Loans
  • Insurance
  • Home Loans
  • Savings & Investments

We are unfortunately not able to assist any new customers at this time.

What do I need to get going?

If you are an existing customer, with access to online banking, please log on to your online banking, go to Full Service, click on the Apply tab and select the product you would like to apply for.

If you have one of the following accounts with us, but have not yet registered for online banking, you can use the account number with your personal details to get your online registration started here (https://ib.absa.co.za/absa-online/registration).

  • Transactional
  • Home Loan
  • Asset Finance
  • Personal Loan
  • Insurance Policy

What happens after I register online?

You will log on to your online banking with the credentials you have just created, go to Full Service, click on the Apply tab and select the product you would like to apply for.

What happens if I do not qualify or any of my information needs to be verified?

If you do not qualify for the product, or we need to verify any of the information provided in the application process, we may not be able to assist you right now.  However, a call centre agent will be in contact with you as soon as the 21-day lockdown has been lifted. We apologise for the inconvenience.

Remember, you will still be able to do your transactions online and on our banking app. We recommend this for your own safety and in the spirit of social distancing.


Click here to find your nearest open branch.