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Telephone Banking makes life easier Whether you’re on the beach, at work, hiking, in the car, so long as you have access to a phone, you can do your banking there and then. With Telephone Banking you can bank instantly, day or night, 365 days a year. What’s more, banking by phone gives you a choice between personal and automated banking, 24 hours a day, 7 days a week. And to make your life even easier, Telephone Banking is available to you in 4 official languages: English, Afrikaans, IsiZulu and Sesotho.
Total or Basic - The choice is yours
Absa Telephone Banking allows you to choose between the Total or Basic Service depending on your individual requirements. The Total service gives you full access to the complete Telephone Banking offering allowing you to do transactions within and outside of your portfolio at no monthly fee*. With the Basic service you are limited to transactions on your own portfolio at no monthly fee.
View the Telephone banking fees. Transaction fees are applicable to both the Total and Basic Services. Whatever your choice, we are as close as a phone. Telephone Banking gives you a choice Only Telephone Banking allows you to choose between personal or automated banking – by pressing 9 on the phone pad - 24 hours a day, 7 days a week. Wherever life takes you, we’re always as close as a phone.
Absa’s Telephone Banking services include:
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Balance, mini statement and statement enquiries on all your accounts -
Inter-account transfer of funds -
Accounts payments to pre-registered beneficiaries -
Register new beneficiaries -
Create and change stop orders -
Apply for cheque and savings accounts, personal and home loans and vehicle finance -
Stop payment of cheques -
Maintain portfolios by requesting additional accounts to be linked -
Update particulars (e.g. change of address and telephone numbers) -
Re-investment advice -
Payment history on any specific beneficiary -
Getting started is easy
Once you have decided whether you need the Total or Basic service, registration is easy. For the Basic service please contact us and follow the automated voice prompts. To register for the Total service, get your e-Pin at any Absa branch or Absa ATM. To complete the registration process, you will need to contact us and key in your e-Pin number.
You are now ready for Telephone Banking
To start banking by phone, contact us from anywhere in South Africa and follow the simple automated process. Enter your transaction account number and the two random digits of your security PIN requested by the voice prompt. Calls are charged at local rates and normal cellphone rates apply if you are phoning from a cellphone. If you are travelling abroad, you can call our international number. All conversations are recorded for your security and are used to improve our service to you.
The Absa e-Pin is a secure, six to twelve digit PIN number that is used as a security and authentication measure prior to performing transactions. How to protect your e-Pin -
Your e-Pin is personal to you and you should not share it with anyone -
It’s important to keep your e-Pin secure and therefore you should never write it down -
When choosing your e-Pin, please avoid obvious numbers, personal data such as your birth date, anniversary date, telephone number, ID or passport numbers -
Regularly check your statements and balances to verify that all transactions have been properly documented. If there are missing or additional transactions, you should contact us immediately Absa Telephone Banking
Personal or automated service, 24 hours a day, 7 days a week, in a choice of 4 official languages: English, Afrikaans, IsiZulu and Sesotho.
| Contact Details |
| Area / Region |
Telephone number |
| Vodacom Call Centre: Cellular network related queries |
082 111 from a landline or 111 from a Vodacom Cellphone |
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