Accessing

 

Business Telephone Banking


Bank at anytime, from anywhere, with a simple phone call. With Business Telephone Banking you can bank instantly, day or night, 365 days a year using the nearest phone.

There are three types of Business Telephone Banking services to choose from – self-help banking to do your banking telephonically without having to wait or speaking to an agent; agent-assisted banking so you can talk to an agent who will perform banking transactions on your behalf; and our new enhanced telephone banking with multi e-PIN functions.

As the main member of your business, you can now let other members of your business do telephone banking transactions so that transactions no longer need both a creator and an approver to be processed. All you have to do is visit your nearest branch to add members and set limits to the transactions each member can do. Your secondary members then simply need to activate their unique e-PINs so they can then telephonically transact to suit the everyday needs of your business, at no extra cost.

With a host of transactions only a phone call away, banking has never been easier, safer or more hassle-free.


Business Telephone Banking could be right for your business if you:

  • Want the freedom for you and your team to bank at anytime, from anywhere, over the telephone
  • Would like to check your account balances, request statements and make payments without having to wait in line at a branch
What you get?
  • Check your balance
  • Recharge prepaid airtime
  • Transfer fund between your linked accounts and third parties
  • Pay bills and settle your accounts over telephone
  • Load and maintain account beneficiaries
  • Maintain portfolios by requesting additional accounts to be linked
  • Request statements or mini statements
  • Review the payment history of any specific beneficiary
  • Create and change stop orders
  • Stop payment of cheques
  • Access Unit Trust Services, including re-purchasing and income transfer
How to register

Basic Service - to transact within your own account portfolio e.g. transfer funds between your accounts.

  • Call us and follow the voice prompts.
  • Have your main account number and your Identity Document number ready.
  • Select a 6 to 12-digit PIN.
  • You will then be able to perform transactions immediately, either with the help of an agent or using the self-help system.

Comprehensive Service - to transact outside your own account portfolio, e.g. pay third parties.

  • Visit your nearest branch to obtain a 6 to 12 digit PIN, and set the limits on your account.
  • Call us and follow the voice prompts
  • Have your main account number and chosen PIN ready
  • Enter the PIN as requested by the voice prompt.
  • Remember to link your beneficiaries in order to pay third parties.
  • You will then be able to perform transactions immediately, either with the help of an agent or using the self-help system.

When registering for Telephone Banking, ensure that you set the following daily transactional limits at your branch:

  • Transfers external to your portfolio
  • Account payments
  • Inter-account payments
  • Future-dated payments (e.g. only to be paid at a later stage)
  • Stop Orders


Contact Telephone Banking
What it Costs

No monthly fee, pay for transactions

Find out more:

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