Ways to Bank

 

Telephone Banking


Would you like the convenience of being able to bank anytime, anywhere, with a simple phone call? With Absa Telephone Banking you can bank instantly, day or night, 365 days a year using the nearest phone.

There are two types of Telephone Banking services to choose from - Self-help Banking, so you can do your banking telephonically without having to wait; and Agent-assisted Banking, so you can talk to an agent who will perform banking transactions on your behalf.

With a host of transactions only a phone call away, banking has never been easier or more hassle-free.

Not right for you? Perhaps Absa Online or Cellphone Banking is what you are looking for.


Telephone Banking could be the right choice if you:

  • Want the freedom to bank anytime, anywhere, over the telephone
  • Would like to check your account balances, request statements and make payments without having to wait in line at a branch
What you get?
  • Check your balances
  • Recharge prepaid airtime
  • Transfer funds between your linked accounts and third parties
  • Pay your bills and settle your accounts over the telephone
  • Load and maintain account beneficiaries
  • Maintain portfolios by requesting additional accounts to be linked
  • Request statements or mini-statements
  • Review the payment history of any specific beneficiary
  • Create and change stop orders
  • Stop payment of cheques
  • Access Unit Trust Services, including repurchases and income transfers
How to register

Basic Service - to transact within your own account portfolio e.g. transfer funds between your accounts

  • Call us and follow the voice prompts.
  • Have your main account number and your Identity number ready
  • Select a 6 to 12-digit PIN
  • You will then be able to perform transactions immediately, either with the help of an agent or using the self-help system

Comprehensive Service - to transact outside your own account portfolio, e.g. pay third parties

  • Visit your nearest Absa branch to obtain a 6 to 12-digit PIN and set the limits on your account. Remember to bring your ATM card and Identity Document with.
  • Call us and follow the voice prompts.
  • Have your main account number and chosen PIN ready
  • Enter the PIN as requested by the voice prompt
  • Remember to link your beneficiaries in order to pay third parties
  • You will then be able to perform transactions immediately, either with the help of an agent or using the self-help system

When registering for Absa Telephone Banking, ensure that you set the following daily transactional limits at your branch:

  • Transfers external to your portfolio
  • Account payments
  • Inter-account payments
  • Future-dated payments (e.g. only to be paid at a later stage)
  • Stop orders


Contact Telephone Banking
What it Costs
                           


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